Transcript Cisco Presentation Guide

Using Technology to Rethink
Corporate Strategy
David Clute – Manager, WPR eSolutions Group
December 2003
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
1
The Corporate Real Estate Challenge
What are the business drivers for organizations that have large corporate real
estate portfolios? What are the key questions they are trying to answer?
• What does the company own? Lease ? Manage?
People, Places and Things – Employees, Real Estate and Assets
• Where is it located?
Geographic, functional and organizational hierarchies
• How much does it cost? How is it performing?
Capital Project Management CapEX, Facilities Management OpEX
• How can we better manage change?
Change in company size, direction, headcount, location, capabilities, etc..
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
2
WPR Internet Capabilities
How does WPR leverage the Internet to respond to the
Corporate Real Estate Challenge?
Real Estate Portfolio Management Benefits
• Manage Buildings / Lease space as investment assets, not cost centers
• Track financial obligations, optimize property income
Project Management Benefits
• Integrated Project Initiation, Planning, Execution, Control & Close-out
• Project portfolio linked to strategic planning & approval process (e-PAF)
• Web-based, collaborative design & construction processes, tools & systems
Facility Management / Operations & Maintenance Benefits
• Managing day to day work schedules (workforce optimization)
• Planning maintenance, repair & operations (MRO / Supply Chain Mgmt)
• Optimizing staff & vendors – service management processes
• Maximizing asset life cycle (TCO) – From procurement to disposition
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
3
Cisco’s Global
Internet Business Model
Employees
Partners
WPR Internet Capabilities
Information
Enterprise
© 2002, Cisco Systems, Inc. All rights reserved.
Customers
Suppliers
4
Are You Net-Ready?
• Net Readiness Scorecard
sm
Leadership
Governance
Technology
Competencies
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
5
Internet-Powered Architecture
Business Goals
Networked
applications
address the
business goals
Prerequisite and
existing systems
Networked Applications
Employee
Self
Service
APG
Finance
Real
Estate
Lease
Mgmt
PM, FM
Bldg
Ops
More...
provide
information for
the networked
applications
Enabling Technologies
Enabling
technologies
allow you to build
the networked
applications
WPR Internet Capabilities
Requisite Systems and Information Repositories
Foundation Technologies
Foundation
Technologies
provide seamless
connectivity and
security
Security — Directory Services —
Network and Communication
© 2002, Cisco Systems, Inc. All rights reserved.
6
The eWPR Value Matrix
Internet Capabilities – November 2003
High
“Operational Excellence”
“Breakthrough Strategies”
WPIQ
Integrated Space Mgmt
eProjects
WPR Dashboard
Remedy / Alliance
eFM
eWorking
Business
Impact
WPR Portals
eLearning
WPB
EDMS
AgilQuest
CMMS
Low
“New Fundamentals”
Low
WPR Internet Capabilities
“Rational Experimentation”
Innovation
© 2002, Cisco Systems, Inc. All rights reserved.
High
7
Vision: Where were we in Nov 2000?
Legacy Systems
Many tools, some interfaces
CEC
Ariba
Metro
CTN
Other...
POR
PPT's
EIS
FIS
PALM
XLS
BLA
EIS
FIS
PALM
Finance
HR
ESS
APG
RE/LM
PM
FM
OPS
Oracle
Transaction
Tables
CDW
Phase I
XLS
Project
e-PAF
PM webs
PALM
FIS
ACAD
MAP
PALM
CAD
FIS
MP2
CCTV
CAS
Clarify
“NetReadiness”
Technology Vision
Issues / Challenges with legacy tools
•
•
•
•
•
•
Not web-enabled
Redundant data sources
Point solutions, not integrated
Different systems in each theater
Lack of common vocabulary (glossary)
Conflicting data hierarchies
Build eWPR
Organization
Q201
ICG Roadmap
Nov 2000
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
8
Vision: Where are we going?
Legacy Systems
Future State
Many tools, some interfaces
Global Networked
Business Architecture
CEC
Ariba
Metro
CTN
Other...
PPT's
EIS
FIS
PALM
Networked Applications
POR
XLS
EIS
BLA
FIS
PALM
Employee
Self
Service
CAMs
Finance
Real
Estate
Lease
Mgmt
PM, FM
Bldg
Ops
More...
Enabling Technologies
Finance
HR
ESS
APG
RE/LM
PM
FM
OPS
Oracle
Transaction
Tables
CDW
Phase I
Requisite Systems and Information Repositories
Foundation Technologies
XLS
Project
e-PAF
PM webs
PALM
FIS
ACAD
MAP
PALM
CAD
FIS
MP2
CCTV
CAS
Clarify
“NetReadiness”
Technology Vision
Build eWPR
Organization
Security — Directory Services —
Network and Communication
•
•
•
•
•
•
Completely web-enabled
Single data repository
Industry standardization
Full user adoption
Improved metrics
Interoperability
Clients
Employees
Service Providers
Vendors / Suppliers
Create
AppDev
Framework
Migrate Apps
To Web
Q201 – Q403
Full User
Adoption
eWPR
Future State
FY04
Our Goal!
ICG Roadmap
Nov 2000
WPR Internet Capabilities
Goals
© 2002, Cisco Systems, Inc. All rights reserved.
9
Vision: Where are we today?
Legacy Systems
Transition State
Many tools, some interfaces
Fewer, web-enabled apps
CEC
Ariba
Metro
CTN
Other...
CEC
POR
PPT's
EIS
FIS
PALM
XLS
BLA
EIS
FIS
PALM
Finance
HR
ESS
APG
RE/LM
PM
FM
OPS
Oracle
Transaction
Tables
CDW
Phase I
GIS
CMS
CEC
WPB
e-RE
eRE
CRS
WDW
e-PAF
e-PAFII
XLS
Project
e-PAF
PM webs
PALM
FIS
ACAD
MAP
PALM
CAD
FIS
MP2
CCTV
CAS
Clarify
“NetReadiness”
Technology Vision
Build eWPR
Organization
POR
PORs
WPRDB
e-Projects
GIS
FIS
ACAD
CMMS
EDMS
WWLP
Create
AppDev
Framework
Areas of Focus
•
•
•
•
•
•
•
Consolidate applications
Build data warehouse
Migrate each function
Data standards
WPR Glossary
Global spatial hierarchy
Change Management
Migrate Apps
To Web
Q201 – Q403
ICG Roadmap
Nov 2000
WPR Internet Capabilities
Today
November 2003
© 2002, Cisco Systems, Inc. All rights reserved.
10
E-Solutions Core Systems
Over 70% of our business processes are web-enabled today
WPR Finance
• Improved Reporting
• Shorter Cycle-times
Portfolio Strategy
300
WPR Dashboard
250
200
• Shorter Cycle Times
• Improved Decision Support
150
100
50
0
1
3
5
7
9
11 13 15 17 19
• Employee Self-Service
• Productivity Increases
Real Estate Management
• Global ASP Integration
• Employee Self-Service
• WPR / NVO Showcase
Data
Warehouse
Space Management
• Cost Avoidance
• Cycle-time Reductions
Facility Management
Project Management
• Customer Satisfaction Increases
• Reduced Cycle-times
• Cost Avoidance
• Global ASP Integration
• Employee Self-Service
• WPR / NVO Showcase
Maintenance Management
• Customer Satisfaction Increases
• Reduced Cycle-times
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
11
eWPR System Architecture
Global Networked Business Architecture – 2003
eWorking
VC
Virtual
Classroom
Outlook
Exchange
GCAM Portal
Metro Plans
Ops Reviews
Live-Link
OFFICE AUTOMATION
Sametime
IM
WPR
Dashboard
WPR FINANCE
Business
Objects
Sametime
Meeting
Center
Capital
Budget
Tool
ET
Expense
Tracker
WPR
Data Warehouse
MS Office
Applications
WPR
Data
Repository
ISM
PLANNING
eRE
eProjects
REAL ESTATE
eFM
CONSTRUCTION
FACILITIES
WPR-DEPENDENT APPLICATIONS
PeopleSoft
CEC
CDA
LATS
System
Interfaces
SI
Cisco Directory
Pillar
ARIBA
ORACLE
ERP
WPR Internet Capabilities
Loronix
LAMP
IRIS
Catering
NT-Ops
Lenel
RIPIT
WEST
© 2002, Cisco Systems, Inc. All rights reserved.
12
Leveraging the Benefits of Cisco IP Telephony
for Real Estate & Space Management
Hard-dollar cost savings
Single Network
• Maintenance, Cabling, Administration, Support, Power,
Moves/Adds/Changes (MAC’s), Staff
• Voice Business Continuity
• Integral component to an effective voice business continuity plan
• Can be compared against other less effective plans
• Voice message backup/restore
• Real Estate
Employee
Productivity
• Space Utilisation, Reduced Operational Costs, Flexibility
• Reduced Call Costs
•
•
•
•
•
Reduced mobile phone usage
Extension Portability Campus Roaming, Home Office, Other Location
Outbound Call Management
Unified Messaging
Audio Conferencing
• Small Branch Office
•
•
•
•
Centralised Call Processing
Elimination of voice trunks
IP Toll Bypass
No on-site PBX
Reporting, Billing, Cost Management
Productivity
increases that
can be safely
quantified
• End User Applications
• Audio Conferencing
Cultural
Enhancement
• Unified Messaging
• Personal Assistant
• Web Access
• Computer Telephony
Integration
• IT Operations
• Facilities Mgmt Ops
• Cross-Enterprise telecom reporting
• Cross-Enterprise call cost management
• Predictability of telecom bills
• Reduced PC Costs
• IP phone can replace a web-enabled PC or laptop in certain
environments
WPR Internet Capabilities
Benefits that are
very real, but
difficult to
quantify
© 2002, Cisco Systems, Inc. All rights reserved.
• Customer Satisfaction
• Employee Retention
• Geographic Flexibility
• Competitive Positioning
• Faster Application
Deployment
• Voice Business
Continuity
• Difficult-to-Quantify
Productivity via
Converged Applications
13
Seamlessly Integrated Total Security
Knowledge Management System Architecture
Alarm
Monitoring
Workstation
•
•
•
System
Configuration
Workstation
Database
Server
Duress
Door Held
Granted
TCP/IP
TCP/IP
TCP/IP
•Single Database
•Single GUI
•Single Network
Configuration
•Single Application
•Single Code
TCP/IP
...
...
Access Controller
•
•
•
•
•
•
•
Video Controller
Asset Controller
Burglar Controller
Fire Controller
Security Knowledge Base:
Employee information
• Video files
Badge information
Access information
• Event linkages
Events
• Video alarms
Alarms
Multimedia (photo, signature)
Biometrics (fingerprint, face, voice)
WPR Internet Capabilities
t
t
t
t
Burglar alarms
Assets
t
Burglar information
Locations
Asset multimedia
information
© 2002, Cisco Systems, Inc. All rights reserved.
t
Fire alarms
14
SITE/CARD READER TOTAL
53%
10%
37 sites
500 CR’s
196 sites
3100+ CR’s
EMEA
ASIA
LA&ER
SJ&WR
16 sites
350 CR’s
4%
121 sites
1700 +CR’s
370 sites on Lenel
33%
5800+ card readers
1500+ cameras
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
15
Summary and Recap
WPR Internet Capabilities
• eWPR Internet Business Roadmap not yet
complete…we are about 70% there
• However…We are delivering value to our
customers today!
• Next step…learn more about WPR eTools
Contact:
Dave Clute – Manager, WPR eSolutions
Telephone in San Jose, CA – 408-527-2625
Email – [email protected]
WPR Internet Capabilities
© 2002, Cisco Systems, Inc. All rights reserved.
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