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The EOQ VISION
EOQ is a worldwide leader in the development
and management of quality in its widest
meaning
EOQ is a crossroads of ideas,
knowledge, research and information
EOQ is a key influencer in quality education
Benefits
•Find new ways to develop quality
•Co-operate with other partners in society
The EOQ Charter
EOQ contributes to the development of European
organisations and enterprises through the application of
quality and change management concepts and
techniques in their broadest sense.
The end goal is progress and development of European
individuals and European Society
as a whole.
EOQ believes that an enlarged Europe with diverse
cultures and economical histories is an opportunity for the
success of all Europeans.
The EOQ Mission
• Improve the European competitiveness
through the promotion of European
quality policy
• Support its members in the promotion
and deployment of quality management.
• Facilitate the development and exchange
of information, knowledge and experience
in quality theories and techniques
Ultimate Goal :
Success
of EOQ Member
organisations
EOQ
National Organisations
Elements of the European Quality Vision
Winning
Together
Building on
Success
Harnessing
Diversity
Members of the working group
Membership
•
•
•
•
•
•
Niyazi Akdas
Yuri Gousakov
Bertrand Jouslin de Noray
Wolfgang Kaerkes
Michaela Schröder
Tiia Tammaru
Present situation
• 31 National Representatives
• 8 EOQ members
• 10 partners
Objectives of the working group
• Adapt the EOQ Membership and Partnership to
the evolution of EOQ activities
• Clarify the different categories of membership
and partnership
• Open EOQ to new partners
• Develop network with European Regions
• Open EOQ to the business community
• Bring income to EOQ
• Promote EOQ
Proposals
•
•
•
•
Update existing definitions of members
Clarify difference between Members and Partners
Create Business partners
Create EOQ Ambassadors
EOQ Network
Partners
General Assembly
EOQ members
World
Region
Branch
University
Business
Organizations
Ambassa
dors
Honorary
Members
EOQ Board
EOQ National representatives
EOQ Executive
Advisory
board
Individuals
Secretary General
Quality Spiral
Enlightenment
Slow Quality
Essential
Ethic/Spiritual
level C
Breakthrough
Improvement
Complex
level B
Conformity
Complicated
Level A
Reactivity
EOQ
Customer
Focus Groups
PRU
Business Leaders/
Organisations
Transformations
Improve Skills
Sustainable
Development/CSR
Products
Innovation
Q/Excellence Training
Basic Requirements
Quality People
Improve Business
Quality
Security
Environment
Transformation
individual,
organization,
society
Excellence
competitiveness
EOQ
Reach the essential
Sustainable
Development
Innovation,
creativity,
Breakthrough
A
c
t
i
v
i
t
i
e
s
T
o
d
a
y
Quality Security
Environment
Excellence
competitiveness
Innovation,
creativity,
Breakthrough
T
o
m
o
r
r
o
w
Reach the essential
Sustainable
Development
Transformation
individual,
organization, society
P
R
U
B
u
s
i
n
e
s
s
Quality Personnel
ISO 9000……
Excellence
Competitiveness
Creativity
T
y m
p e
e m
b
o e
f r
Quality
Associations
Business
Partner
M
a
i
n
F
o
c
u
s
Training and
Recognition of
competencies
Club of leaders
New core business
Network of
organisations
Dissemination
creativity tools
Corporate innovation
Corporate social
responsability
Network of
advanced
thinkers
Building a strategy in
Sustainable
Development
Change leader
European Platform on
Transformation
Members of the working group
New products
•
•
•
•
•
•
•
•
•
Niyazi Akdas
Bertrand Jouslin de Noray
Wolfgang Kaerkes
Michaela Schröder
Viktor Seitschek
Mike Debenham
Enrique Marco
Olaf Stuka
Wolfgang Schulz
Present situation
• PRU with 17 schemes
• No common training courses
• Actual market may slow down in the next years
Objectives of the working group
• Develop new EOQ products for the benefit of
National Quality Associations.
• Focus on three priorities :
• - Have a EOQ product for Sustainable
development and Corporate Social Responsibility
• - Develop the labeling of EOQ training courses
• - Develop the European platform on
transformation
Proposals
• Differentiate actual business (level A) and future
market (level B and C)
• For actual market (Level A)
– Develop sharing of existing products
– Focus on the list of most important products in the next
three years
– Organize development of common new products
• For level B and C
– Organize the gathering of information of the need of the
market
The most important products within the next 3 years Level A
Product title
Senior Quality Manager
CSR-Manager
Hygienic Manager
Laboratory Management
(ISO 17025)
Sustainable Development
Manager
Manager for Q, E, OHS
Already developed
Yes, ÖVQ
Yes, ÖVQ
Yes, ÖVQ
Yes, ÖVQ
Harmonized Scheme
Yes, Draft from ÖVQ
No
Yes, Draft from ÖVQ
No
No
No
In Process, ÖVQ
Draft from EOQ, PRU
Members of the working group
Communication and Marketing
•
•
•
•
•
Anne Elisabeth Zobl
Estibaliz Rollon
Sylvie Hendrick
Christine Weisenborn
Natalia Tomson
Proposals
•
•
•
•
•
•
•
Create a communication and marketing network
Use ESQH website
Have a EOQ website page for EOQ members
Define Media Relations
Strategy about products
Strategy about Quarterly Newsletter
Need of European magazine
European Voluntary
Registration scheme
(system) on quality
(EVROS)
Quality in Europe
Internet References
Google
Quality Europe
17,0 mln
Quality Personnel Europe
1,820 mln
Quality Education Europe
5,5 mln
Quality books Europe
3,1 mln
Quality publications Europe 1,8 mln
Quality testing Europe
5,0 mln
Quality universities Europe 5,2 mln
Certified companies Europe 1,4 mln
Yahoo!
29,0 mln
2,6 mln
7,6 mln
7,4 mln
2,3 mln
3,1 mln
6,0 mln
2,0 mln
Quality in Europe
Information on quality
Educational
and training
materials on
quality
Scientific
technical
publications
on quality
Information on quality stakeholders
Certified
companies
Stakeholders
of publications
on quality
Quality
personnel
Other
Compliance to quality
requirements
Conformity
Assessment
stakeholders
Education /
learning
and training
organizations
Open European Observatory on Quality Framework
(OEOQ)
EOQ
European Voluntary
Registration scheme
(system) on quality
(EVROS)
European Register
on Quality (ERQ)
Full member
organizations
Applicants
Users
European Voluntary Registration scheme on Quality (EVROS)
• Application and examination report
in standard format (only approved applications)
• Payment to EOQ
EOQ
(Secretariat)
FMO
OK to issue certificate of registration
Euroregister
on quality
(marketing team)
Examination of
received documents
Certificate of
registration
Certificate of registration
Applicant
(legal entity or individual)
- Alternative options
 Methodolog
y
 Programmin
g and software
 Marketing
 Relations
with FMOs
or/and their
representatives
 Financial
matters
• Providing of
users access to
Euroregister
Why my organization needs to have an access to Euro Register
EURO REGISTER
Education
(learning)
Need to have
training for
my company
Conformity
Assessment
Certified
Companies
Quality
Personnel
Publications
Need to know
more about
quality
Need to get my
products assessed
Need to buy
reliable
product
Need my kids to
study in a proper
education organization
I want to export to
Europe. What should
I know?
Need to hire a
quality personnel
Task Force
EOQ Accreditation/Certification
Team members:
•
•
•
•
•
•
•
Cornelia Butnaru
Wolfgang Kaerkes
Petro Kalyta
Pal Molnar
Salvador Olivas
Wolfgang Schondey
Viktor Seitschek
Thank you for your
cooperation !
Task Force
EOQ Accreditation/Certification
Objective:
Setting up the EOQ as an Accreditation Body
Arguments:
• Winning a better image
• Urgent necessity of an uniform, strict regulation for all
NPO´s, to maintain and improve EOQ certificates value
• Special wish of certain NPO‘s
Task Force
EOQ Accreditation/Certification
CONCLUDING COMMENT
• The awarding of EOQ certificates should be
urgently bounded to a mutual internal audits
mechanism, as a matter of priority
• Should be set up a working group to develop
the EOQ certification system (to be accredited
or not)
To reach out across Europe and into the wider world by providing
products that will add value and enhance European competitiveness.
Output: To reach out across Europe and into the wider world by providing products that will add value and enhance European competitiveness.
Ref
Objectives
2005
2006
2007 Performance Measure
Performance
Responsibility
Indicator
1.1
Increase the number of countries
being PRU agent and the number of
certificate
Target:
1.1.1 Increase the number of 2
BJN
EOQ Agent
1.1.2 Increase the number of
certificate
PRU
1.5
1.6
1.2
Re-engineering of EOQ schemes
Target:
1.5.1 Reduce the existing
number of Schemes
1.5.2 Reengineer the
remaining schemes
1.5.3 Set up precess for
development of new
schemes
Develop the European network of
Certified people
Target:
1.6.1 Set up a Register data
base of people registered and put it
on the web
Develop labelisation of EOQ
trainings
Target:
04
SO
06
BJN
1.3
Harmonize the relation between
IATCA and EOQ
Target:
1.3.1 Define a common
strategy for EOQ
1.3.2 Attend if necessary
the IAF/ISO
meeting
1.4
Be a leader in Sustainable
development
TV
Target:
1.4.1 Organize in Antalya a
meeting on Sustainability
and Corporate Social
responsibility
FS
To support and to enhance the spread of knowledge and the
interchange of information.
Output: To support and to enhance the spread of knowledge and the interchange of information.
Ref
Objectives
2.1
To ensure that there is a high
standard of annual congress in
Europe, and specifically in:
Targets:
2.1.1 The Czech Republic 2007
2.2
2.3
To celebrate the EOQ 50th
anniversary
Target
2.2.1 Organize the 50th
anniversary
2.2.1 Define a way to
attract politicians to the 50th EOQ
anniversary.
2006
2007
Performance
Measure
Performance
Indicator
Responsibility
JH
AG
WK/BJN/FK/
YG
To continue to evaluate means of
achieving breakthrough change by
appropriate means
Targets:
2.3.1 Winter camp Estonia
2.3.2
2.4
2005
Wine camp Germany
Support the European platform
on Transformation
TT
WK
To converge the drive to deliver quality; to be winning with instead of
winning against.
Output: To converge the drive to deliver quality; to be winning with instead of winning against.
Ref
Objectives
2005
3.1
To harmonise the movement for
quality in Europe by developing the
relationship with EFQM
2006
2007
Performance Measure
Performance
Indicator
Responsibility
Targets:
WK/BJN
3.1.1
Have a meeting
with EFQM
President and CEO
Expenses
Indirect Secretariat costs
Direct Secretariat costs
Travel representation
Publications
PRS
ECSI
European Qty Mvt
Congress and Forum
New Products
EU-Quality Week
Other EU projects
Taxes
Total Expenses
Income
Members
Publications
PRS
ECSI
Congress
New Products
European Quality Week
Other EU projects
Interest
Total Income
Resultat
Result 2001
Result 2002
Result 2003
Bud 2004
Foresact 2004 Result 2004
Bud 2005
281908
300551
317007
331168
324168
320839
326979
7401
11127
7897
6000
6000
1257
6000
35030
15439
15700
50200
46200
24216
26200
3867
13342
5000
5000
2000
-4470
5000
32326
31137
40586
43250
43250
40086
43250
16318
0
0
0
0
0
0
0
0
44210
5000
7000
7208
741
10063
11661
10000
5000
7680
5000
108426
623
-9867
9000
3000
994
9000
1416
0
953
2000
1000
33
2000
21446
1695
38
0
50000
6750
5026
3600
3600
8842
3600
558879
390727
438212
465218
441218
430773
427029
Result 2001
Result 2002
Result 2003
Bud 2004
24088
Foresact 2004 Result 2004
Bud 2005
230700
194200
222949
217842
217842
192471
240171
0
0
0
0
0
-2500
0
154978
156200
150112
142400
142400
150432
160900
3007
2500
0
0
0
0
0
36615
36145
7935
30000
30000
57439
30000
2177
0
0
2500
6000
0
5000
59668
0
0
0
0
0
0
28738
26702
24596
5000
3000
25832
5000
0
12709
9615
2000
2000
25584
2000
515883
428456
415207
399742
401242
449257
443071
-42996
37729
-23005
-65475
-39975
18485
16042