Transcript The Center for Youth Development and Education (CYDE) is a

Program Models
for Networked Services
Coordinating Youth Services
California Youth Council Institute
May 14 - 15, 2002
Connecting Daisy Petals into Programs
 WIA
calls for ‘networked youth services’
 The “DAISY” is one way to depict a
networked system
 Growing a daisy is a multi-year process
 Resource mapping is used to describe the
details of every petal in your daisy
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
Program Models in a WIA Context
 Critical
issue: are you “buying slots” or
are you “networking services”?
 Under WIA, the unit of “program” is the
entire community -- all youth service
elements together!
 Primary role of LWIB/YC is to create
operational connections across services.
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
A Wild Daisy: Tucson!
In transition to an client-centered service
system
 www.csd.co.pima.az.us/rfpq/youthrfp.html
 Centralized framework and case management
services at the one stop centers (but case
management to be provided through contract)
 RFQ process to pre-qualify youth service
vendors
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 Youth-by-youth service plans

California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
Pima’s RFQ line-up
 Case
management RFP
 Youth Work Experience/Work-Readiness
RFQ
 Youth Academic Instruction RFQ
 Youth Occupational Training RFQ
 Youth Development RFQ
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
What has Pima learned?
It works
 Vendors provide what they are good at
 Open-ended RFQ process, including TA
 Significant case management training
 Help vendors develop “unit cost-per service”
 Vendors need to accept degree of service risk
 Need for YC staff to manage/track service times
and availability
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 Unusual model for YO as well as WIA

California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
“It’s the network, stupid”
 WIA
has the same generic steps as many
other youth-serving programs
 If you align the steps, you align the
services
 The devil really is in the [operational]
details
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
‘Theoretical’ youth
system
WIA
Terminology
Find youth
Recruit, outreach
Figure out what
they need
Comprehensive
assessment
Figure out a plan to
help each youth
Individual service
strategy
Help them get there
Case management
Figure out if it worked Performance measure
Service flow for court-involved youth
Function
“CYA”
“WIA”
Recruitment
Court sentence
CYA refers ALL
youth to WIA
Eligibility for WIA
Pre-release review, then co-enrolled
Assessment
Pre-release
Accept CYA
Service Plan
At release
Accept CYA
Service Delivery
Multiple service providers; multiple
revenue – some from WIA
Case management
Primary
Limited
Follow-up
Primary
Limited
Performance
Report WIA
outcomes
Report WIA goal
attainment
What do you need?
 Working
agreement -- CYA and WIA
 Connected information system
 Agreed use of assessment tools
 Agreed content and format of ISS
 Process to decide how services are paid for
 Agreement on case management
 Agreement on performance reporting
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
What does WIA get?
 System
referrals
 Youth-serving partners
 Leverage -- services and resources
 Clear role for framework and content
services
 System impact
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
Service flow for foster youth
Function
“CFSD”
“WIA”
Recruitment
Foster care
relationship
CFSD refers ALL
foster youth to WIA
Eligibility for WIA
Pre-review
Co-enrolled
Assessment
Chaffee plan
Coordinate with
CFSD
Service Plan
Chaffee plan
Coordinate with
CFSD
Service Delivery
Multiple service providers; multiple
revenue – some from WIA
Case management
Primary
Limited
Follow-up
Primary
Limited
Performance
Report WIA
outcomes
Report WIA goal
attainment
Service flow for alt-ed system
Function
“Alt Ed”
“WIA”
Recruitment
School and
community referrals
Community
responsibility
Eligibility for WIA
Intake process
Assessment
School systems
Framework provider
Service Plan
School systems
Framework provider
Service Delivery
Multiple service providers; multiple
revenue – some from WIA
Case management
Varies
Primary
Follow-up
Varies
Primary
Performance
Report educational
outcomes
Report WIA
outcomes
What is different about Alt-Ed?
 Youth
are not attached to system partner
 WIA framework services and content
services are more central to strategy
 LWIB/YC works with schools to create
options -- and funds to follow youth into
alternative programs
 WIA has primary case management role
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
System-building models
 Seattle:
Funding a collaborative group of
youth development providers rather than
one ‘prime’
 www.doleta.gov/regions/reg06/documents/bp
yaksum.cfm
 Corning,
NY: Require multiple providers
to respond to an RFP in partnerships
 www.workforce2.org
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
System building - leveraging
resources
 Identify
flexible dollars
 Indianapolis
-- Youth Employment
 One stop center includes 47 providers
 www.ipic.org/initiatives.htm
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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
Academic
Support
TYC &
courts
Summer
Jobs
Career
dev
Boys &
Girls Club
Assessment,
ISS,
Case Mgmt,
Follow-up
Foster
care
Teen
Parents
Big
Brothers
Schoolto-career
Budget tools for systembuilding
First handout: “Youth GED” line item budget
 2d handout: “YouthWorks” line item budget
 3d handout: resource mapping result
 4th handout: Integrated Budget for “Project
Thunder”

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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
Who pays for service plan?
WIA Service
Organization
Service revenue
Tutoring/study
skills
Alt Ed program
ADA and other
Summer job
Career center
Connecting
activities
Leadership dev
ABCD
State funding
Counseling & dev
Career center
Adult WIA
Support Services
n/a
n/a
Occ skills
n/a
n/a
Follow-up
Framework provider
WIA
Alt ed
Alt ed program
ADA and other
Mentoring
Boys & Girls Club
United Way
Work experience
Career center
Employer
Project Thunder budget
Focus on the functions of the project costs
 Each source of funds pays for services
(expenses) it is permitted to support
 Every contributor gets leverage
 Every youth gets multiple services
 The total performance gets measured and
reported even though WIA funded only 1/7th of
the program cost.

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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002
Impact on operations and
performance
“Thunder integration” happens when LWIB/YC is
a convenor and partner, not just a funder
 YC is proactive, not reactive, to service
opportunities
 Able to better target strategic needs
 Integration requires clear operational links
(framework services) with other
 YC staff are linkers, brokers, and connectors

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California Youth Council Institute | Coordinating Youth Services | May 14-15, 2002