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Merit
- a leading provider of
Enterprise Management Solutions
Kjell Jørgensen
Sales Director Merit Globe Products
- Merit App Suite
- Merit Intelligence
- Merit Operations
[email protected]
+47 93 05 57 58
Merit – the number ONE global Infor M3 Partner
Number
1
Infor M3
partner
10
countries
with own
operations
18
countries
Implementation
and support
45 300 500
MEUR
Turnover
2013
Skilled
resources
customers
MERIT APP SUITE
Portal and mobility
Best of breed applications
Enterprise mobility
SUPPLY CHAIN EXECUTION / WAREHOUSE / PRODUCTION / SERVICE /
SALES MOBILITY APP
« get access to information and perform work tasks and processes as
they occur - wherever you are – on any device you prefer“
Mobility
M3
CRM
DOCS
Merit
Portal
Server
Config,
Users,
Process
3G / 4G
WiFi
Off-line
capability
Browser
on any
device
Portal
SALES (B2B) portal
CLAIMS portal
SUPPLIER portal
SUPPLY CHAIN INTELLIGENCE
• WAREHOUSE PERFORMANCE
• PICKING PERFORMANCE
• WARHOUSE ANALYSIS
• HISTORICAL INVENTORY VALUE
• SUPPLIER DELIVERY PERFORMANCE
MERIT APP SUITE
Business Intelligence
Merit Intelligence
Designed for efficient and easy administrated business intelligence reporting
Complete reporting with flexible data models
Intuitive and role based user front end ensures easy deployment
Standard models and report packages for efficient implementation
Source Data
Datawarehouse
ERP
Merit standard
data models
FINANCE
Other sources
SALES
D
a
PROCUREMENT
a
MANUFACTURING
WAREHOUSE AND
LOGISTICS
Merit intelligence ready to use
Sales KPI’s
• Delivery perfomance
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Gross margin
Delivery perfomance
Performance analysis
Discount analysis
Customer profitability
Category performance
Channel analysis
Sales trends
Revenue share
Merit intelligence Ready to use
Logistics KPI’s
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Stock turnover
Delivery perfomance
Lead time
Stock analysis
Stock evaluation
Supply and deman planning
Scrapped items
Picking performance
Warehouse visualization
Warehouse performance
Merit intelligence Ready to use
Integrated dashboards
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P&L
Balance sheet
Budget performance
Stock evaluation
Finance dashboard
AR and AP analysis
Merit intelligence Ready to use
Drill down reports
linking from other systems. Easy to integrate. (Total picture)
Merit intelligence Ready to use
Fixed reports
Management reports, board reports, department reports, etc
PDF reports, export to Excel
Distribute by mail
MERIT OPERATIONS
Integrated Managed Services
Merit Operations is a an organization looking after
the customer’s needs during normal operations,
designed to deliver Incident Management and IT
Service Management according to SLA:
Monitoring
Service desk
Consultancy services
A suite of integrated services
Merit Operations is:
a combination of:
Tools
Procedures
People
aiming for:
Proactivity
Fast reaction
Less impact
Continuous improvement
If M3 is your plane
Merit
Operations
is the
control tower
safeguarding
your flight
during the day
Merit 1st line
is your pilot if
you do not want
to fly it yourself
Mertit Morning check
is your mechanic,
securing every flight
Three levels
Application Monitoring
Binary and functional
with error correction
Process Control
Individual per customer
with error correction
KPI
Dashboard and reports
Process improvement
Movex / Infor M3
Autojobs
Batchjobs
Job Activity
Count of autojobs
Count of running batchjobs
Control status of M3 job activity levels (abnormal
activity/jobs looping)
Services
Control status of M3 foundation entry points
JVMS
Control important values for all virtual machines in M3
News
Control of bad news in M3….
Scheduled Jobs
Long running jobs
Error executings/starting jobs
Batchjob execution
Long running jobs
Error executings/starting jobs
LSO
Control of LSO client entry point
Integrations MeC
Channel State
Messages in error
Messages timed out
Services
Ports
Control of Mec Channel State
Control of Messages in error
Control of messages process
for a long time
Control of related Mec
services Services
Control of related Mec Ports
Output Mangement - StreamServe
Ports
Control of related Stream Serve Ports
Services
Control of related Stream Serve Services
Web Archive login
Login control
Error sending emails Control of mailsend errors from Stream Server
Error sending outputs from M3 to Stream Serve
Control of stream send errors to Stream Serve from M3
First we need to know …….
Database Analysis
Snapshot shows problem areas
and improvement potentials
Database analysis
Backlogg Customer Orders with status >5 and < 77
The picture shows a selection of the backlog with
18 588 order lines not invoiced found in the system.
• There are open orders dating back to 2004.
• The number of lines with delivery date earlier than 1/1-12 is 11 975
Total value NOK 9 924 283
Database analysis
Backlog Distribution orders with status < 99
The picture shows a sample of
12 509 orders that are not finished/closed
• There are orders dating back to 2004, in the period of 2004 - 2011 there
are 9 063 distribution order lines
Database analysis
Backlog Purchase orders with status < 70
This picture shows a selection of
32 785 Purchase Order Lines that have not been entered as received in stock .
There are order lines dating back to 2003,
in the period 2003 - 2011 there are 27 112 purchase order lines
For 2012 there are 5 673 IO lines “not received”.
Database analysis
This shows samples of
25 036 purchase order lines not yet confirmed,
there are 578 PO-lines registered as received but with but without status
higher than 33, there are PO-lines dating back to 2003 and 20 227 PO-lines
should have been received in the period 2003- 2011.
There are 4 809 PO-lines planned received in 2012 or later that are not
received.
Database analysis
Outdata MSG / PND i MNS206
The picture to the left shows samples of
447 792 records in MNS206
Among these, 45 739 are in status MSG and
should be checked.
Database analysis
Locked Customer Orders / Production Orders
The picture to the left shows a sample of
1928 Customer orders locked in the system,
orders are dating back to 2004
Level three: KPI
How does it operate?
E-mail
Phone
My Merit
Teams
Consultants
Process control
Application Monitoring
Error
Correction
1st line
Alarm console
1st line – Support Point
2nd line Task Manager
My Merit – one view
How to get started?
Database Analysis
Database analysis
Application monitoring
Processes based on DBA
POC-time 2 months
Snapshot shows potential
Merit can clean and repair
Basis for all future work
Some References
Thank you!
For any requests or questions, I’m here to help
[email protected]
+47 93 05 57 58