Transcript ИТ в МАУ

Electronic Ticketing
Implementation
Moscow June 28th 2006
Vladimir Tepikin
Reservations Systems Manager
Ukraine International Airlines
Electronic Ticketing
Phase I
• Interline Electronic Ticketing
• GDS Electronic Ticket issuance
• Ground Handling
• Revenue Accounting
• Staff training (1st session)
Phase II
• Self Electronic Ticketing
• UIA staff training (2nd session)
• Legal aspects
Moscow, June 28 2006
Vladimir Tepikin
Electronic Ticketing
Phase I
• Interline
• GDS / BSP - ARC
• Ground Handling
• Revenue Accounting
• Staff training (1st session)
Moscow, June 28 2006
Vladimir Tepikin
Interline Electronic Ticketing
• The following airlines were chosen for the
1st phase of the implementation:
• Continental / CO
• Delta / DL
• Northwest / NW
• KLM / KL
• Air France / AF
Moscow, June 28 2006
Vladimir Tepikin
Interline Electronic Ticketing
Interline partners selection criteria:
• Partner’s intention to issue only e-tickets
• Volume of interline business
• EDIFACT link availability between E-TKT
Data Bases
Moscow, June 28 2006
Vladimir Tepikin
Interline Electronic Ticketing
- Coordinate General Business Requirements
(GBR) with interline partners
- Ensure the necessary interline billing systems
and processes are in place for ET
- Agree with the interline partner on a test plan
- Agree with the interline partner on an
implementation date
Moscow, June 28 2006
Vladimir Tepikin
Interline Electronic Ticketing
General Business Requirements











Flight & Itinerary eligibility
Ticket issuance
Ticket void/cancellation
PNR changes
Check-in process
Ground handling
Refund processing
Exchange/Reissue processing
Direct Print
Baggage
Irregular operations
Moscow, June 28 2006
 Flight emergency
 Receipts/Itineraries
 Legal Documents/Notices
 Fraud Prevention
 Data Security
 Data Retention
 Backup Procedures
 Revenue and Interline
Accounting
 Interline Contracts
(Agreements)
 Messages
 Form of Identification (FOID)
Vladimir Tepikin
Interline Electronic Ticketing
Eligible Routes
• The following destinations / flights were
chosen for the 1st phase of the
implementation:
• AMS / PS101, 102
• BER / PS203, 204
• LON / PS501, 502
• PAR / PS701, 702
Moscow, June 28 2006
Vladimir Tepikin
Interline Electronic Ticketing
Eligible Routes
The choice was based on the following criteria:
- interline traffic volume with carriers selected for the
1st wave of Interline Electronic Ticketing:
• a. main hubs of KL, AF;
• b. main transfer points to / from DL, CO, NW;
- Departure Control Systems used to handle PS flights:
• a. SITA DCS is used by Globe Ground Berlin in TXL;
• b. Interactive link to CODECO (AMS, LGW) from PS
ETKT server is planned;
Moscow, June 28 2006
Vladimir Tepikin
Interline Electronic Ticketing
Current Status
Airline
GBR
Testing
Clearing
Method
Target
Implementation
Period
Continental/CO Agreed
Completed on
19 OCT 2005
IDEC
Implemented
Delta/DL
Agreed
APR 2006
IDEC
Implemented
KLM/KL
Agreed
JUN 2006
IDEC
Implemented
Northwest/NW
Agreed
MAY 2006
IDEC
Implemented
Air France/AF
To be requested/sent
2006
IDEC
2006
Austrian / OS
No Link
No Link
IDEC
2006
Moscow, June 28 2006
Vladimir Tepikin
Electronic Ticketing
Phase I
• Interline
• GDS
• Ground Handling
• Revenue Accounting
• Staff training (1st session)
Moscow, June 28 2006
Vladimir Tepikin
GDS
- Update GDS Participation Carrier Agreements
(PCA’s) to reflect electronic ticketing
- Complete GDS Questionnaire
- Agree with the GDS test plan
- Agree with the GDS implementation date
- The GDS must participate in country’s ARC /
BSP
- Coordinate with local BSP the start date
of ETKT issuance
Moscow, June 28 2006
Vladimir Tepikin
GDS
Current Status
GDS
ET
Questionnaire
Addendu
m to
PCA
Testing
Country
Target
Implementation
Period
Amadeus/1A
Filled-in,
sent
Not
signed
Completed on
27 APR 2006
CH, BE, DE, FR, NL, UA,
UK, US
Galileo/1G
Filled-in,
sent
Signed
Completed on
19 OCT 2005
FR, NL, UK, BE, LU, DE, Implemented
CH
Sabre/1S
Filled-in,
sent
Signed
Completed on
13 DEC 2005
FR, NL, UK, BE, LU, DE, Implemented
US, CA, PT
Worldspan/1P
Filled-in,
sent
Signed
Completed on
20 NOV 2005
FR, NL, UK, BE, LU, DE, Implemented
US, CA, IE
Moscow, June 28 2006
Vladimir Tepikin
Implemented
Electronic Ticketing
Phase I
• Interline
• GDS
• Ground Handling
• Revenue Accounting
• Staff training (1st session)
Moscow, June 28 2006
Vladimir Tepikin
Ground Handling
Determine actions needed for Ground Handlers:
discussion/agreement on Electronic Ticketing
handling methods:
- control
- interactive
- ETL
Coordinate testing and implementation dates
Moscow, June 28 2006
Vladimir Tepikin
Ground Handling
Station
Handling
DCS
Contact
Method
(Interactive/Cont
rol/ETL)
Testing
AMS
KLM –
CODECO
Mr. Jan van der Veer –
Commercial Manager
ETL Messages *
Completed,
Implemented
CDG
ADP
GAETAN
Mr. Jean-Luc Meyts –
Station Manager
ETL Messages
Completed,
Implemented
KBP
INTERAVIA
SDCS
Mrs. Olena Karpenko
Interactive
Completed,
Implemented
LGW
SERVISAIR UK
LIMITED
CODECO
Mr. Clive Darbon –
Regional Sales Manager
ETL Messages*
Completed,
Implemented
TXL
GLOBE
GROUND
SDCS
Mr. Honigmann – Head
of Passenger Services
Interactive
FEB 2006
BRU, FRA, ZRH - ETL Method deployed in APR 2006
* Control method is to be deployed by CODECO by the end of 2006
Moscow, June 28 2006
Vladimir Tepikin
Revenue Accounting
- ETM (ET lifted report) specifications reviewed
- FTP retrieval of ETM data from SITA arranged
- Hardware/Software required and in-house
system to store ETM determined
- Software developed for Revenue Accounting
system to process a nightly file of used coupons
- Clearing method selection was made for
interline partners and BSP/ARC
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
First e-ticket on Ukraine International was issued
on 26th of October 2005 by Continental
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin
When the ticket is validated on CO, the itinerary may also
include any of CO's interline electronic ticketing partner
airlines.
Moscow, June 28 2006
Vladimir Tepikin
Electronic Ticketing
SITA Press Release:
“…On October 19, 2005, Passenger and Travel Solutions
activated first interline electronic ticketing implementation
between Ukraine International (PS) and Continental Airlines
(CO). With this implementation, CO and the global
distribution systems (GDS’s) that validate electronic tickets
on either CO or PS, may issue e-tickets for travel on the
combination of these two airlines…”
Moscow, June 28 2006
Vladimir Tepikin
Electronic Ticketing
Phase II
• Self Electronic Ticketing
• UIA staff training (2nd session)
• Legal aspects
Moscow, June 28 2006
Vladimir Tepikin
Electronic Ticketing
• Legal aspect
• Civil Code of Ukraine
• Air Code of Ukraine
• Law of Ukraine «On electronic documents and
electronic documents circulation»
• Rules on Passenger & Baggage Air transportation,
adopted by the order of Ministry of Transport of Ukraine
№ 568).
• Regulation of Ukrainian government on availability of
electronic documents (electronic data) circulation №
680)
Moscow, June 28 2006
Vladimir Tepikin
First e-ticket in Ukraine International Ticketing
Office was issued on 16th of FEB 2006
Moscow, June 28 2006
Vladimir Tepikin
Electronic Ticketing
PS is the first carrier in CIS to be recognized as
'green' by IATA's color coded system, which
categorizes airlines based on their electronic
ticketing capability:
Red = no plans for e-ticketing
Orange = plans but not yet implemented
Yellow = performing e-ticketing but not interline
Green = interline e-ticketing available
Moscow, June 28 2006
Vladimir Tepikin
Moscow, June 28 2006
Vladimir Tepikin