Transcript Document

Topic : Yatra Management Systems In Shrine
Author : Dr. Arun Kumar I.A.S (Chief Executive Officer)
Date
:28th and 29th, January 2006
Jai Mata Di!!
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
2 of 89
ABOUT THE SHRINE
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
3 of 89
The shrine Of Shri Mata Vaishno Devi Ji

The Holy Shrine of Shri Mata Vaishno Devi
Ji, one of the most revered shrines of
India - an abode of worship for the
Devotees since ages

Many legends associated with the shrine

Generally believed to be discovered
nearly 700 years ago by Pandit Sridhar

Located nearly 60 Kilometers North of
Jammu in the folds of the Trikuta
Parbat at an altitude of 5200 Feet from
Mean Sea Level.
 A distance of 48 Kms upto Katra is
motorable.
 The remaining 12 Kms can be covered
on pony, on foot or by palanquin or
helicopter.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
4 of 89
Darshan
 In the sanctum sanctorum – inside
the Holy Cave, Mata has revealed
herself in the form of three
NATURAL ROCK
FORMATIONS
called Pindies each depicting a form
of Shakti.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
5 of 89
Our Vision
To provide world class facilities to the pilgrims by harnessing the power
of technology without diluting the traditional sanctity of the Yatra
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
6 of 89
Things Before Takeover
 The Management of the Holy Cave Shrine before its take over by the
Shrine Board, vested with Dharamarth Trust and the Baridars.
 They were responsible for collection and distribution of offerings
and management of the Shrine.
 While the offerings were collected by vested interests, the onus of
all developmental activities- even basic amenities lay with the
government.
 Hence acute mismanagement, lack of accountability and no
amenities for the yatries.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
7 of 89
Takeover

The management of the Holy Cave Shrine
taken over by an autonomous Board on
intervening night of 30th and 31st August
1986 under “The Jammu and Kashmir
Shri Mata Vaishno Devi Shrine Act, 1986”
promulgated by the then Governor of
Jammu and Kashmir Shri Jagmohan on
the 30th August 1986.

The administration, management and
governance of Shri Mata Vaishno Devi
Shrine and the Shrine Funds vested in a
Board comprising a Chairman and nine
Board members.

The Governor of Jammu and Kashmir is
the ex-officio Chairman.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
8 of 89
The Rapid Pace of Change
The Track
BEFORE
•
•
Kutcha track maintained by the PWD
Dressed stones - either scattered or
too slippery.
AFTER
•
Over 21 km of track including
the new track (5.6Km) and
Bhairon track (3.5km) developed
and tiled
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
9 of 89
The Rapid Pace of Change
Contd…
The Track
BEFORE
•
No resting places or shelter sheds.
AFTER
•
•
Over 70 shelter sheds (Vishram Sthals)
constructed
A lot of the track is already covered and rest is
under on going programmes.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
10 of 89
The Rapid Pace of Change
Contd…
The Track
BEFORE
•
•
Only a single narrow track
No protective fencings or railings
AFTER
•
•
•
Nearly 5000 parapets and 12 km of
railings/fencings developed
New alternate track to Bhawan- shorter,
wider and gentler
New eco friendly battery car on the
alternate track
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
11 of 89
The Rapid Pace of Change
Contd…
Water Supply
BEFORE
•
•
•
Spring Water at Adhkuwari
Rudimentary drinking water facilities at
Bhawan
A few Chhabils en route to provide
drinking water.
AFTER
•
•
•
Over 60 water points
Over 35 points fitted with coolers and water
filters
Aqua guard and Ion Exchange water
dispensers being set up
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
12 of 89
The Rapid Pace of Change
Contd…
Sanitation
AFTER
BEFORE
•
•
Virtually
no
arrangements
for
sanitation en route
a few tin sheds housing some toilet
seats at Banganga, Adhkuwari and
Bhawan.
•
•
33 toilet blocks with over 400 toilet
seats including European seats
Over 500 workers for sanitation and
cleanliness
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
13 of 89
Developments In & Around
Electricity




Over 1200 Street Lights (HPSV) fitted on the track to light the entire track at night.
Exclusive Receiving Station at Katra.
Sufficient Diesel Generator to take care of the power requirements in the event of Power
failures.
Installation of CFLs and inverters to save energy and fuel
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
14 of 89
YATRA MANAGEMENT SYSTEM
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
15 of 89
Management/Regulation of Yatra






All Yatris required to register themselves at any of the following Yatra Registration Counters:1) Main Yatra Registration Counter – Katra.
2) Yatra Registration Counter –Vaishnavi Dham, Jammu.
3) Yatra Registration Counter – Airport, Jammu.
4) Yatra Registration Counter – WTC, New Delhi.
5) Yatra Registration Counter - Hyderabad
Future Counters
1)
2)
Mumbai
Bangalore
•
•


Yatris with valid Yatra Slip only are allowed to proceed beyond Banganga Yatra Check
Post, where the Yatra Slips are checked.
Each Registered Yatri is insured for an Amount of Rs. 1,00,000 (Rs. 25,000 in case of a
Minor) against accidental death.
Yatries are allotted fresh group number at Parchi Gate Bhawan in order to further regulate the
Yatra for Darshans. A Group comprises of 200 devotees.
Devotees are allowed to have Darshans according to the Group allotted to them at Parchi Gate
Bhawan.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
16 of 89
Yatri Interface
Enquiry & Information booth at Jammu Airport
•
•
To facilitate pilgrims arriving at
Jammu by Air, an Enquiry &
Information
booth
was
inaugurated by the Chairman,
SMVDSB (His Excellency the
Governor, J&K) in March 2004.
Apart
from
providing
information,
the
facilities
available at the booth are:
• Room Reservation.
• Yatra Registration.
• Poojan Reservation
• Sale of Souvenirs items,
Gold & Silver Coins, Yatra
Guides, etc.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
17 of 89
Yatri interface - Regional Office
at Delhi

Delhi-based pilgrims comprise more
than 17 % of the total Yatra.

In order to facilitate these devotees
and to ensure better interface with
them, the Shrine Board has opened up
a sub-office at WTC, near Connaught
Place, New Delhi in January 2004

The Delhi Office headed by an officer
of the rank of Asstt. Manager useful
for:
Information dissemination.
 Room Reservation
 Yatra Registration etc. for Delhi
based devotees.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
18 of 89
STATEWISE YATRA FOR THE YEAR 2005
S.No
States
January
February
March
April
May
June
July
August
September
October
November
December
Total
1
Uttar Pradesh
28796
16407
79930
72279
95056
140855
106046
99549
112202
132213
78699
47310
1009342
2
Delhi
60663
31584
97053
122903
130725
158629
79785
83036
78454
101290
85609
87880
1117611
3
Jammu and Kashmir
31210
16836
48476
98105
113519
111595
87641
57351
59729
76599
45560
50674
797295
4
Punjab
28357
17330
61615
88905
94129
106206
86664
99375
58583
63816
65790
52030
822800
5
Haryana
14664
8296
29493
45345
58510
88161
45704
46118
36002
57645
35116
25328
490382
6
West Bengal
2987
2029
6602
5806
13506
13208
10825
7049
5397
35774
5710
7472
116365
7
Bihar
3013
1638
4558
8389
13507
14661
24987
47093
37328
30160
7193
4040
196567
8
Madhya Pradesh
6622
5249
15164
26031
22736
36680
51938
49627
31290
23497
11488
9959
290281
9
Rajasthan
3106
4993
13047
13083
16259
55166
39945
37688
37490
22688
12171
11573
267209
10
Maharashtra
23883
20515
18889
14576
24735
37359
42023
23173
16403
15906
46859
29953
314274
11
Himachal Pradesh
3202
1792
4653
11374
8827
9603
6142
12397
5769
9240
7350
4715
85064
12
Jharkhand
1065
769
2645
3298
4411
6180
6083
8559
5340
8780
1956
1368
50454
13
Uttaranchal
4525
1397
5646
3827
4474
9128
5600
4602
5239
6913
6124
5338
62813
14
Chandigarh
3678
1443
4388
7431
6666
8954
4226
4599
5218
6588
6777
5056
65024
15
Gujarat
3949
6314
6356
6654
9364
18045
26877
8042
5315
6019
25742
7177
129854
16
Orissa
676
571
2146
1870
2313
2941
2070
3666
4771
5690
1762
845
29321
17
Chhattisgarh
799
729
1952
2918
3036
6977
4300
4352
2918
4028
2556
1102
35667
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
19 of 89
STATEWISE YATRA FOR THE YEAR 2005
S.No
States
October
January
February
March
April
May
June
July
August
September
December
November
Total
18
Karnataka
609
618
704
1712
1382
1113
2568
1036
1002
3049
892
1107
15792
19
Andhra Pradesh
1067
881
1955
1836
1605
4511
6266
2759
1208
1769
1109
1215
26181
20
Other
378
198
0
0
400
477
1047
2069
780
1299
447
337
7432
21
Tamil Nadu
201
197
437
254
1402
846
1715
839
780
1265
375
549
8860
22
Assam
188
146
339
252
382
328
1783
556
348
767
472
576
6137
23
Daman & Diw
122
39
248
0
37
724
972
371
753
0
317
3583
24
Pondichery
100
17
343
0
0
785
770
1217
323
663
487
478
5183
25
Meghalaya
138
70
125
25
0
208
431
300
60
223
138
119
1837
26
Manipur
49
10
48
24
0
151
307
148
270
102
51
0
1160
27
Kerala
30
38
66
67
207
61
133
102
145
89
34
29
1001
28
Arunachal Pradesh
12
5
0
0
0
31
8
0
52
76
15
0
199
29
Mizoram
8
0
0
0
0
30
0
0
0
75
0
14
127
30
Nagaland
10
46
0
0
0
50
43
69
0
71
48
31
368
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
20 of 89
STATEWISE YATRA FOR THE YEAR 2005
S.No
31
States
Sikkim
32
Goa
33
Dadar Nagar &
Haveli
34
35
36
37
Tripura
Andaman & Nicobar
January
February
March
April
May
June
July
August
18
16
62
23
0
48
47
70
28
36
76
68
0
107
396
124
22
2
13
12
0
0
78
29
0
110
0
0
4
27
0
24
98
0
0
19
0
10
3
2
0
0
0
0
0
0
0
17
0
0
151
0
0
0
0
0
3
0
0
0
134
73
24200
13500
17200
24700
24450
23700
24750
248358
153727
424232
561782
651638
857030
672044
Lakshdweep
Army
Total
Including Online
Registration- 17781
September
October
0
69
62
31
November
19
293
14
December
24
122
0
Total
396
1334
289
182
22
361
24150
23700
24750
23700
24750
630838
536619
641995
474556
381498
273550
6252098
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
21 of 89
Yatra in recent years- a closer look
Calendar Year
Yatra during the year
Increase/Decrease compared to
previous year
Percentage increase/
decrease
2000
5217715
(+)547261
(+)11.71%
2001
5056916
(-) 160799
(-) 03.08 %
2002
4432178
(-) 624738
(-) 12.35 %
2003
5400296
(+) 968118
(+) 21.84 %
2004
6109895
(+) 709599
(+) 13.14 %
2005
6252098
(+) 142203
(+) 2.1 %
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
22 of 89
Yatra in recent years- a closer look
Yatra in 2000-05
7000000
No. of Yatries
6000000
6109895 6252098
5400296
5217715 5056916
5000000
4432178
4000000
3000000
2000000
1000000
0
2000
2001
2002
2003
2004
2005
Year
Year
No. of Yatries
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
23 of 89
Yatra- Highlights



Record breaking Yatra in the Year 2005Yatra crossed the 6.1 million mark Total
Yatra 62,52098.
The Year 2005 also recorded the highest
ever Yatra for a single month – June
8,57,030
Highest ever Yatra in a single day, August
13th, 2005 - 44,442.

The intervening period was also
marked by the visits of several
prominent personalities, the chief
among them being, His Excellency
the President of India, Shri APJ Abdul
Kalam.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
24 of 89
NRI Yatra at a Glance –
Global religious zeal
GLOBAL
RELIGIOUS
ZEAL
00
25
January
February
NRI*, Augus t, 2171
March
June
July
NRI*, April, 0
0
January
February
March
April
May
June
July
August
September
September
October
November
December
NRI*, December, 433
NRI*, September, 0
NRI*, June , 594
NRI*, November, 463
August
NRI*, March, 507
NRI*, February, 458
NRI*, January, 195
0
50
May
NRI*, October, 151
NRI*, May, 1139
NO. OF
YATRIES
00
15
00
10
NRI*, July, 1362
April
00
20
October
November
December
Global Religious Zeal
Months
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
NRI*
195
458
507
0
1139
594
1362
2171
0
151
463
433
7473
*Visitor from USA, UK, AUSTRALIA, GULF, & Neighboring Countries
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
25 of 89
TEMPLE SECURITY
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
26 of 89
Regulation of Yatra
 All Yatris required to
register themselves at
Yatra
Registration
Counter at Katra.
•
Yatris with valid Yatra Slip
only are allowed to proceed
beyond
Banganga
Yatra
Check Post, where the Yatra
Slips are checked.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
Yatris are allotted fresh group
number at Parchi Gate Bhawan in
order to further regulate the Yatra
for Darshans. A Group comprises
of 200 devotees.
Devotees are allowed to have
Darshans according to the Group
allotted to them at Parchi Gate
Bhawan.
27 of 89
Sensitivities









News of bomb blast anywhere in J&K
Extreme cold / torrential rains
Land slides
Forest fires
Festivals
Auspicious dates
Extended weekend clubbed with Holidays
Marriage Season
Amaranth Yatra
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
28 of 89
A Three Tier Security Cover
CRPF
SAHAYAK
POLICE
Yatra Management Systems In Shrine
ARMY
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
29 of 89
Security Agencies Involved
ACTIVE AND VISIBLE AGENCIES
 Sahayak
 J&K Police
 CRPF
 Army
(Directly interfacing with the Yatries for Frisking and checking of baggages.)
BEHIND THE SCENES AND RATHER INVISIBLE
 RAW
 IB
( These agencies collect intelligence information from various sources and
co-ordinate with active security agencies. )
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
30 of 89
Target Areas
 Sanctum sanctorum
 All installations/buildings at Bhawan, Adhkuwari, Katra and
staff colonies
 Dispensaries
 Heliport
 Water supply systems and power distribution networks
 Guarding the porous hilly terrain
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
31 of 89
X-ray Baggage System at
Darshani Deodhi




Following the grenade blast at Banganga- directions by Chairman to beef up
security
Special X-ray room and frisking counters constructed near Darshani Deodi.
X-ray Baggage Detection System installed at New Police Check Post
Banganga and Bhawan.
DFMD’s at
BANGANGA,ADHKUWARI,INDRAPRASTHA,HIMKOTI,MANOKAMNA BHAWAN,
SAANJHICHHAT, LAMBIKERI.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
32 of 89
Facilities for the Devotees
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
33 of 89
Accommodation Facilities



The Shrine Board has constructed various Complexes/Buildings at Bhawan, Katra, Jammu
and even en route at Adkuwari and Sanjichatt.
Both free and rented accommodation of various categories is available.
Nearly 150 rooms and 1500 beds available at different locations.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
34 of 89
Accommodation
Saraswati Dham, Jammu

Saraswati Dham, Jammu- Dormitory accommodation with a capacity of 500 beds inaugurated
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
35 of 89
Accommodation
Trikuta Bhawan, Katra



Trikuta Bhawan- 700 bedded dormitory
accommodation inaugurated at Katra
Built at a cost of Rs. 5.5 Crore with a
temple in its atrium
Unique
60 X 90 transparent
polycarbonate dome


Yatra Management Systems In Shrine
Encouraging response with many group
bookings having been received.
Yet another low cost accommodation
planned near Trikuta Bhawan at YRC II.
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
36 of 89
Food & Refreshment Units


06 Bhojanalayas & 13 Refreshment Units (Viewpoints) functional at strategic locations on
No-Profit-No-Loss Basis to provide wholesome and hygienic food (Bhojanalayas) &
Tea/Coffee & Snacks (Refreshment Units) and also to create competition amongst the
private shopkeepers.
Bhojanalayas - fitted with modern kitchen equipments, function round the clock at Bhawan.
Bakery & Dosa Dispensing plants are available on the track.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
37 of 89
Catering facilities…
Himkoti, Saket and Satya View Points expanded.
Enlargement and revamping of the kitchen area and restaurant area
Catering cell Niharika relocated near E&R office at Niharika complex and
renamed Annapoorna Bhojanalaya
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
38 of 89
Yatri Facilities –
Catering…reputed food chains
•
•
The two choices available to the
devotees are the local Dhabas
and the Shrine Board outlets
In order to ensure variety of taste
and good quality, felt to bring in
good restaurants chains to have
catering ventures in the Shrine
area
•
•
•
Yatra Management Systems In Shrine
Two eating/beverage outlets already been
opened by M/s Café-Coffee-Day at Milk Bar
and Adkuwari
Discussions with Sagar Ratna and Nirulas are
currently on.
Meanwhile existing arrangements with
Nescafe, Bru etc expanded and more outlets
allowed.
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
39 of 89
Medical Facilities




Medical facilities in the form of ICU, Hospitals and Dispensaries available at Katra,
Bhawan and en-route.
Trained professionals, modern equipment and sufficient stock of medicines
A 24 Bedded Sagar Suri Hospital is operational at Sanjichhat.
24 Hour charitable dispensary at Katra.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
40 of 89
Medical Facilities
 Dispensary at Himkoti:
•
In order to provide Medical facilities on Alternate Track, dispensary at a cost of
Rs. 13 Lakhs has been constructed near Himkoti.
•
Inaugurated by HE the Governor, J&K (Chairman SMVDSB).
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
41 of 89
Medical facilities

ICU at Bhawan started- helped
augment medical facilities.
•
Only 30 causalities out of over 700
treated devotees thus, saving precious
lives.
 New medical equipments have been
added in the medical units at
different locations along the track
Facilities in the CHC at Katra and existing
evening Clinic at bus stand (Jai Durga
Charitable Dispensary, Katra) upgraded
by providing new medical equipments
like Oxygen concentrator, nebulizer,
bedside-cardicap
(cardio-scope)
defibrillator etc.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
42 of 89
Strengthening of Emergency
Medical Services


An Ambulance with carrying capacity of four patients have been added in the fleet of the
Board for shifting the patients/injured yatries requiring specialized treatment.
Addition of an ambulance shall strengthen the contingency plans and help saving precious
lives.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
43 of 89
Battery powered Pollution Free
Vehicle
 Facility for patients, aged, or
physically
challenged
pilgrims
Started in October, 2003.
 Each vehicle carries 4 devotees on
its upward trip & maximum of 8
devotees downwards
 Nominal Fare of Rs. 100/- per
passenger per one way trip.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
44 of 89
Recommencement of Helicopter Service
 Helicopter service from Katra to Sanjichhat was recommenced in Nov 2002
through M/s Deccan Aviations Pvt. Ltd.
 The first major example of private partnership
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
45 of 89
Yatri Facilities - Bhawan
 For the facility of the pilgrims,
providing lockers in the Cloak
Room was conceptualized.
 Nearly 100 Lockers of the Size
2’x2’x2’ installed.
 For
providing
cheap/free
accommodation and other facilities
such as lockers, additional toilet
blocks, efforts are on to augment
better and most modern facilities as
at Bhawan the demand for such
facilities is constantly rising.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
46 of 89
Cloak Rooms & Blanket Stores
Sufficient number of Cloak Rooms and Blanket Stores available for pilgrims
 No amount charged for use of above facilities except refundable security
against blankets
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
47 of 89
Live Telecast of the Atka Aarti
and other Measures
 Atka Aarti held every morning
and evening outside mouth of
Holy Cave where maximum 8090 devotees only can be
accommodated.
 High
demand
and
low
availability of opportunity to
participate.
 Live relay of Atka Aarti started
during morning and evening
hours
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
48 of 89
Donations and Offerings

The Board does not accept or receive any
kind of state or central aid- entirely
dependant on donations and offerings of
the devotees

All donations exempt under sec. 80 (G) of
the Income Tax Act, 1969

Donations also received in kind and even
professional services received free of
cost

The tight monetary control ensures that
after
spending
wholeheartedly
on
developmental works, the Board is able
to build reserves for future endeavours
Computerized donation counter at Bhawan
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
49 of 89
Yatri Interface- Donations and
other services through banks



Tie ups with various banks
Donating to Mata Ji now possible
through ATMs of ICICI Bank
Similar facility available to NRIs through
Money2India of ICICI


Similarly J&K Bank customers can
donate through Anywhere banking
facility
Talks with UTI and HDFC currently on.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
50 of 89
Information Technology
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
51 of 89
Official Website
 Existing website of the Board http://www.maavaishnodevi.org has been revamped
using latest technology features and techniques available.
 The entire look and feel has been updated to ensure better navigation and ease of
use. Information being provided, has been divided into Menus and further been
divided into Sub-Menus and Sub-Sub-Menus.
 A dedicated section of Online-Services have been started.
 Besides the existing Online Donation, facility for Online Room Reservation,
Online Helicopter, Online Poojan Reservation and Online Bhaints & Prasad
Section have been added.
 A Message Board area has been added for the devotees to post their experience.
All messages being replied appropriately. All queries and requests are being
attended to by a dedicated in house helpdesk
 Over 1.5 Lacs net visitors on a single day of inauguration (Oct 13)
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
52 of 89
Website
 Online Facilities at our official website.
 Online Room Booking.
 Online Poojan.
 Online Donation.
 Online Helicopter Service.
 Online Souvenir Shop.
 Online Yatra Parchi.
 Online Bhaint and Prasad.
 Online Darshan.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
53 of 89
Online facilities in 2003, 2004 and
2005
7000000
REVENUE
6000000
Donation
5000000
Room Reservation
4000000
Poojan
3000000
Helicopter Service
Yatra (Rs.)
2000000
Total
1000000
0
Year 2003
Year 2004
Year 2005
YEARS
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
54 of 89
Information Technology & the Board:
e-Interface with the Yatries

For the first time advance Registration of Yatra has been started through official
website i.e. Online Yatra Registration.

SBI (State Bank of India) to issue Yatra Parchies through its ATMs all over the country

A New Section for Online Prayers has been started where devotees can write down
their prayers to the Mother Goddess, which are then being sent to Bhawan in the form
of a CD and devotees are being sent the Prasad.

All devotees using our room or online services or even helicopter services being sent
“Free Prasad”

Regular Feedback on services being obtained from devotees
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
55 of 89
LAN / WAN Connectivity
 Most of Locations / Units are connected with Local Area Network (LAN).
This includes:





Central Office, Katra
Yatra Registration Counter, Katra
Niharika, Katra
Bhawan
Jammu
Engineering and Non- Engineering Stores
The Systems Division Central Office Katra works as a main HUB for all locations. Most
of Locations / Units are connected with the central Server in the systems division
through Wide Area Network (WAN) of Various types using IP based technology.
 Type of WAN: 360E 8/32 Kbps Sky Blaster V-SAT Connection.
 2Mbps E1(Leased line) connection from Airtel.
 Wireless connectivity between 8 important locations of shrine in the first phase.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
56 of 89
THE WIDE AREA NETWORK
BHAWAN
NIHARIKA
E&R
YRC
SERVER
JAMMU
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, KatraCENTRAL OFFICE
STORES
57 of 89
Hardware














LOCATION NAME
BHAWAN
SANJICHATT
ADKUWARI
STORES,BANGANGA
YATRA REGISTRATION COUNTER (YRC)
NIHARIKA COMPLEX, KATRA
TRIKUTA BHAWAN, KATRA
CENTRAL OFFICE, KATRA
VAISHNAVI DHAM, JAMMU
SARASWATI DHAM, JAMMU
AIRPORT COUNTER, JAMMU
RAJBHAWAN,JAMMU/SRINAGAR
WORLD TRADE CENTRE, DELHI
OUT AGENCIES
NO OF SYSTEMS
15
01
02
12
07
07
01
40
03
02
01
02
01
10

Newly purchased, for various projects
60_
TOTAL
170
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
58 of 89
Computerization of Yatra Management
System & Starting of Advance Yatra
Registration Using SMART CARD
 Computerization of Yatra Management using biometrics
(finger print & plastic card with photo) of the Board was
necessitated:
• Firstly, to upgrade our security and
• Secondly, to even out the Yatra trend which as of now shows
curves depicting sharp seasonal variations.
• Smoothening out of Yatra trend, if technically feasible, strongly
needed to ensure better utilization of infrastructure developed
by the Board.
• Fool proof Advance Yatra Registration facility could be good
tool in this direction to help better plan the pilgrimage to the
devotees.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
59 of 89
Computerization of Yatra Management
System & Starting of Advance Yatra
Registration

Project to be completed in three phases .

In the 1st phase employees of the Board, registered
Pithoos, Ponywallas & Palkiwallas shall be issued
plastic cards (Smart Card) with finger print &
photograph in lieu of ID Cards.

In 2nd phase operations of Yatra Registration
Counter & Enquiry & Reservation Section of the
Board shall be covered.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
60 of 89
Yatri Interface - Board
Publications
 Collection of Photographs from
Art Museum, Chandigarh.
•
•
•
In order to obviate copyright problems
and to build a database of good,
authentic photographs to be used in
future and planned Board publications
150 fine quality photographs & slides
of paintings of Devi Mahatam have
been acquired from Government Art
Museum,
Chandigarh
after
due
permission.
Photographs/slides
thus
received,
have been converted in Soft form by
way of
High
Resolution
Drum
Scanning.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
61 of 89
Yatri Facilities –Packaging for
Gold & Silver coins & medallions.




Packaging for Gold & Silver Coins/Medallions stands developed.
Packing contains Certificate of Purity & weight from MMTC/Govt. of India Mind, Mumbai
and also depicts the photograph of Holy Pindies besides Vedic hymns.
Coin counters set up at prominent places at Bhawan and Katra/Jammu
About 1.5-2 kg of gold being retailed monthly
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
62 of 89
Yatri Facilities – Prasad packaging and
dispatch through Speed Post






Special packaging developed for Prasad
through IIP Delhi
Prasad in various denominations from Rs
101/= to 1001/=
Special packaging shall enable dispatch
of Prasad by post also
Separate ‘Prasad Dispatch Section’
constituted.
Prasad being dispatched against Poojan
or specific request from devotees.
Formal launch in a month’s time.
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
63 of 89
Ongoing and Future Projects….
 Construction of Spiritual Growth
Centre.
 Construction of Rope-way between
Bhawan and Bhairon Temple.
 Multi-speciality Medical Centre,
Trauma centre etc. at Katra
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
 Construction
of
2nd
Dormitory
accommodation
at
Bhawan
–
Manokamana-II.
 A Technical University in the name of
Shri Mata Vaishno Devi – “SMVD
University”.
 Gurukul at Charan Paduka.
 Re-Modeling of Bhawan, Adkuwari
Complexes.
64 of 89
Jai Mata Di!!
Yatra Management Systems In Shrine
Dr. Arun Kumar, I.A.S
Chief Executive Officer
Shri Mata Vaishno Devi Shrine Board, Katra
65 of 89