Countdown to London 2012

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Transcript Countdown to London 2012

Countdown to London 2012
Information for Communications Providers from Openreach and BT Wholesale
Issue 3.
January 2012
ORDER TIMELINES
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There are no changes to standard contractual lead times up to and including the period of the Games
As per business as usual, order dates will depend on the products or services concerned
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Customers are reminded of the impacts of TfL’s embargo on street works.
Before and during the Olympic and Paralympic Games there will be no digging allowed on roads or pavements over
the entire Olympic Route Network
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From 1 March 2012 to 30 September 2012 for the Core Route, Venue Route and A501
From 1 July 2012 to 9 September 2012 for the remainder.
For Ethernet orders that terminate on or near the ORN and require any construction work such as digging, test
rodding etc, we will need to have planned any jobs and applied for street works access before the embargos come
into effect
For impacted Ethernet orders on the Core Route, Venue route and A501 we should be receiving orders by the end of
January 2012 for the best chance of success
For impacted Ethernet orders on remainder of the ORN as well as many other roads in London, we should be
receiving orders by early May 2012 for the best chance of success
The earlier we can receive forecasts and actual orders for all services required before during and after the Games, the
better preparation can be made
After the embargo period TfL are likely to face a large number of requests for permits from all utility companies
CPs are advised to:
– Order early (with early delivery date) where possible
– Provide early forecast of expected volume increases
– Advise of potential or planned marketing campaigns that may drive demand spikes
Please speak to your Account teams for further information
GETTING AROUND DURING THE GAMES
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During the 2012 Olympic and Paralympic Games there is likely to be major disruption for London based workers and
businesses. In September 2011, Transport for London [TfL] reported they anticipate that:
– On the busiest day of the Olympic Games (day 7) there will be around 800,000 spectators travelling to the Olympic
venues.
– The number of daily trips on London transport is expected to double to 6.8 million.
– 640,000 spectators are predicted to arrive by rail & tube and will be travelling during peak hours.
– Another 20 million trips will be made by spectators alone within London during the 2012 Games
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Businesses based in London are being asked to think about how their people will get into, and travel round, London during
the Games
During Games-time, around 1,000 BT employees will be dedicated to ensuring that the communications networks and
services supporting London 2012 run smoothly.
For the wider BT community, we have built travel/transportation plans for our own employees
We are working on travel/transport plans for our employees who need to travel in and around London to mitigate impact on
customers including alternative work locations, flexible hours and where appropriate, working remotely
Our priority is to keep any delays to a minimum and we have defined a transport strategy with a 4 step approach:
- Reduce requirements for journeys by proactively rescheduling maintenance routines and planned works. Increase
network resilience prior to the games by ensuring outstanding faults on resilient paths are repaired and restored. There
should also be fewer network incidents during Games-time as a result of service protection plans
- Re-time Reschedule work and appointments so that they do not clash with the most severely impacted times or times
when the Olympic Route Network is not in operation
- Re-route Create smaller defined engineering working areas to increase road, venue and event knowledge meaning more
effective and reduced routing
- Review transport modes and use alternative vehicles where appropriate
We will use best endeavours to serve all our customers
We will be working with customers to understand their own plans for access to their premises and other key locations
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CLEARWAY 2012
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ClearWay 2012 is an initiative from the Olympic Delivery Authority (ODA) and Transport for London (TfL) to define and
manage the ‘Olympic Route Network’ and the ‘Paralympic Route Network’
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ClearWay 2012 comes into effect on the Olympic Route Network
– 1 March 2012 – 30 September 2012 for the Core Route, Venue Route and A501
– 1 July 2012 – 9 September 2012 for the remainder
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The Olympic and Paralympic Route Network will be made up of five areas:
– Core: routes between accommodation, the Olympic Park and other main venues that will be heavily used by the
Games Family. These roads are entirely within London and will operate for the duration of the Games.
– Venue-specific: routes linking other competition venues, accommodation locations and international arrival points
– Training venues: routes linking the preferred training venues to the rest of the Olympic and Paralympic Route
Networks
– Alternative: routes used in the event that a core, or venue-specific route is not usable for any reason.
– Road Event: some of the core and alternative routes will be replaced and aligned with additional routes as road event
venues e.g. the marathon and road cycling.
CLEARWAY 2012 – WHAT DOES THIS MEAN?
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Before and during the Olympic and Paralympic Games Transport for London (TfL) are planning an embargo on all street
works with no digging allowed on roads or pavements over the entire Olympic Route Network
– From 1 March 2012 to 30 September 2012 for the Core Route, Venue Route and A501
– From 1 July 2012 to 9 September 2012 for the remainder.
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During Games-time, the embargo on street works will continue and there will also be additional traffic control measures in
place, including :
– Restrictions on right turns,
– Restrictions on parking and use of bus lanes
– Closure of taxi ranks and waiting zones and changes to traffic light timings.
– Introduction of Games lanes in London exclusively for the use of The Olympic family.
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There will also be a no digging policy on A& B roads within the A406, North Circular and A205, South Circular roads, from
1 July 2012 to 9 September 2012
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Additional restrictions from TfL include :
– Movement Management Areas: Areas that are likely to become congested with pedestrians will need to be kept
clear of works and crowd barriers will be erected and some roads will be closed.
– Local Area Traffic Management & Parking Plans: Roads within the vicinity of venues will be subject to additional
security as well as additional traffic management. Further details regarding the scope of these restrictions are due
from TfL.
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We are working with TfL on access in the case of genuine emergencies
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Further information : http://www.london2012.com/get-involved/business-network/travel-advice-for-business/
TFL’s TRAVEL HOTSPOTS
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Transport for London (TfL) have recently published details of the main travel hotspots expected over the course of the
Games
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The information can be found on the following site: http://www.tfl.gov.uk/gettingaround/london2012/21806.aspx#1
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While many parts of London will be busy during Games-time, the impact on roads in the capital will vary depending on the
day, time and location. Some events and Olympic activity will cause some roads to operate differently either throughout, or
at different times during the Games
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Find out more about the Olympic Route Network and Central London Zone
http://www.tfl.gov.uk/corporate/projectsandschemes/20561.aspx
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70% of London’s traffic will be unaffected by the Games but those journeys into or across areas directly impacted by the
Games, such as those near venues, the Olympic Route Network or road event routes, will be impacted
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To help with journey planning for businesses, TfL’s site has a range of interactive maps that show what impacts are
expected by day, time and location
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Businesses can use TfL’s planning tool to see how their journeys might be affected and to assess their travel options
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There are also a series of downloadable, high resolution PDFs available detailing the expected road impacts during the
Olympic Games and Paralympic Games
EXCHANGE ACCESS
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We have no plans to close any BT buildings in London over the Games period
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Security in and around all BT buildings including exchanges is something we take very seriously
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It is important that our own teams and those of our customers and their agents continue to have access to carry
out provision and repair activities in a safe and secure manner at all times
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We have developed an Exchange Access Policy to ensure appropriate access is provided to all who need it
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We have completed trials on an internal basis and these have been successful
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We have begun engaging on a trial basis with customers that currently have access to specific exchanges in the
London area
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We will continue to engage with all stakeholders over the coming weeks to make sure that we maintain appropriate
levels of security while ensuring that our customers and their agents can carry on with required activities
EXCHANGES AND THE OLYMPIC ROUTE NETWORK
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Many of our exchanges in the London area are on or near to the Olympic and Paralympic Route Network
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We are introducing a special service to those customers that have points of presence in exchanges that are either
on or near to the Olympic and Paralympic Route Network
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Customers impacted by this will be contacted by your account teams in order to share with you, on a one to one
basis, details of the affected exchanges, the services that you currently have in each exchange and the times
when these exchanges are likely to face the greatest impacts over the period of the Games
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For customers that do not have points of presence in any of the affected exchanges, your account teams will be
pleased to share with you details of where these are located and the main times when they are likely to face the
greatest impacts.
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For further information please contact your account teams
SECURITY
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We have been actively reviewing the physical and logical security needs for our buildings, networks and systems
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We currently deploy ‘Defence in Depth’ security protections for all our customers with a multi-layered approach for cyber,
physical and human security controls
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Physical security will be enhanced across the city in the run up to and during the Olympic and Paralympic Games
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We have completed a full security audit of our key buildings across London and the UK. As well as uplifting physical and
manned security, we are tightening access controls to a number of specific buildings in the run up to the Games
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BT forms part of the Olympic Intelligence Centre which is co-ordinating the activities of all agencies to ensure all
necessary counter-measures are deployed to protect critical national infrastructure and in turn all our customers’ interests
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We are working with the Police on the ‘search and seal’ policy for manholes and street cabinets around the venues and
on the Olympic Route Network in the run up to the Games
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BT’s strategy is to have specialist, dedicated and mobile response teams on call 24x7
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If any units need to be deployed in London during the Games, BT will have additional teams on call should unforeseen
events take place elsewhere
SERVICE CONTINUITY THROUGH THE GAMES
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Fewer than 1000 BT employees will be dedicated to delivering the communications needs of the London 2012
Olympic and Paralympic Games
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This means almost 99% of BT staff remain available to support its customers non-Games requirements
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Planning for the Games started in BT three years ago
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It is BT’s priority to protect its customers’ services whilst delivering a flawless Games
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All Network and IT change requests will be processed using BT’s well established processes and procedures with
additional enhancements during test events, technical rehearsals and the Games period
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During the critical Games-time period of 9 July 2012 until 12 August and 29 August 2012 until 9 September 2012,
BT will be implementing a Games-time ‘service protection’ policy to protect all of its network customers’ services
SERVICE PROTECTION
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Our aim is to protect services to all our customers throughout the period of the Olympic and Paralympic Games
and to deliver a flawless Games
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We will be putting in place additional measures to minimise the risk of service incidents
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The Service Protection period will apply additional controls on IT and network changes in the run up and during
Games time to protect service to all customers
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The Service protection period will run from 9 July 2012 through to 12 August 2012 and then between 27 August
2012 and 9 September 2012
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During this time there will be targeted restrictions on large scale changes on our core IT and network services in
order to protect the network for all our customers
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This doesn’t mean that we will be stopping business as usual provision and repair activities for customers
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Service level agreements with our customers will not be affected by the implementation of the Service Protection
Period and as always, we will endeavour to meet SLAs for all customers
WHAT DOES SERVICE PROTECTION MEAN FOR CUSTOMERS?
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During the practice events and run up to Games-time there will be minimal impact to BT and customers
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For non-Games networks, services and exchanges, all changes will proceed as per well established change
management processes
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BT is carrying out an additional risk assessment on our Networks, Services and Exchanges
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During the ‘Service Protection’ period - 9 July 2012 until 12 August 2012 and 29 August 2012 until 9 September
2012 there will be some restrictions to the UK core network, core IT systems and international gateways
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Work is underway across BT to understand any major projects or deliveries that could be impacted
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BT will keep this under review and advise customers of any changes
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We have already notified that the deployment of EMP Release 2000 has been brought forward from 21 July to 16
June and interim releases, immediately before and after R2000 have been cancelled
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Further engagement will be taking place with customers directly to fully assess and understand potential impact,
and identify any mitigation where required
CORE COMMUNICATIONS SERVICES CAPACITY
• There’s no doubt there will be a high level of demand for key services during the London 2012 Olympic and
Paralympic Games BT is working actively with its customer groups, including CPs, to understand capacity
demands for core communications services during the games. These include:
Data circuits
Wifi
Backhaul for 2G and 3G mobile networks
Broadcast connectivity in the UK and overseas
Games-time services
• During Games-time at peak moments we expect demand for broadband to be higher than normal. Exactly when
and how high these peaks might be will depend on a variety of factors including how well Team GB performs
• Many organisations are involved in broadband delivery on an end to end basis and each has choices when
providing services to their customers and maximising broadband performance during Games-time
• Communications Providers and supply partners across the broadband delivery chain need to work together in
anticipation of the greater broadband demand expected during Games-time
• We will be doing everything we can to maximise broadband performance for you - and in turn your customers. We
are bringing forward investment in our next generation advanced copper services and introducing additional
optional service enhancements like Real-Time QoS which will enable you to prioritise time-critical services for your
customers
• Watch out for shorter contract bandwidth terms, to help you deliver the best customer experience possible during
Games-time
• Your account manager or client relationship manager will be pleased to share with you our thoughts on predicted
Games-time demand
RESILIENCE
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We routinely conduct over 10,000 hours of maintenance across the core network infrastructure each month
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We have commenced a programme of additional enhancements following a series of rigorous audits
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We are proactively confirming that power capacity is proven and tested under load and network diversity and resilience is
tested at key nodes across London and the UK
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Business continuity plans are being reinforced with London 2012 in mind and we are engaged in ‘War Gaming’ exercises
to ensure our people experience and understand their roles in the event of real life scenarios
SUPPLY CHAINS
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BT depends on a range of third party suppliers to deliver its services. These range from hardware and spares
providers to administrative and logistics support.
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Ensuring availability of stock and spares through the Games will mean partners aligning with special arrangements
being made within BT.
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Our supply chain needs to be ready to mitigate issues like travel disruption and resource availability in exactly the
same way that BT will.
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This work is already underway and our suppliers are responding well
KEY MESSAGES
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BT is proud to be the official communications services partner and Openreach is the official telecommunications
infrastructure partner for London 2012 .
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It is BT’s intention to help makes the Games a great success, for London , for BT and for the communications
industry, while continuing to support all our customers throughout the events.
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London 2012 represents a significant investment by BT designed to help make London 2012 the most connected
Games ever held.
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BT has been planning for the operational delivery of the Games for three years, in parallel to the delivery of
business as usual service. We are confident in our ability to support the Games and all our customers.
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BT aims to ensure service continuity for all customers throughout the Games, despite the inevitable disruption that
an event of the size and scale of London 2012 will inevitably create in parts of London.
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BT will be very much open for business and no BT building in London will be closed during Games-time.
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As far as possible BT will serve its customers on a BAU basis. We will ensure that no CP will be disadvantaged
because of BT’s sponsorship of the Games
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BT is working closely with the various authorities delivering the Games like ODA, TfL and LOCOG, as well as its
CP customers, to understand the requirements of the Games and planning to meet these requirements.
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As a provider of Critical National Infrastructure, BT is also working to heighten the security of its networks and
services to help ensure safety during the Games.
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BT aims to contribute significantly to the London 2012 legacy, creating an advanced communications infrastructure
that will contribute to the transformation of parts of East London.
OUR TEN LONDON 2012 INTENTIONS
BT is the official communications services partner responsible for delivering the communications network and
services for London 2012. Openreach is the official telecommunications infrastructure partner to London 2012.
BT intends to deliver the communications that make London 2012 the most connected Games ever.
We will, where it is operationally possible and economically responsible:
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Deliver the communications network and services required to make London 2012 a success for the UK and the
UK communications industry
Contribute to the lasting legacy of the Games in London and other parts of the UK
Enable core services to meet the capacity and quality demands placed upon them, not just for the Games but
for non-Games needs too
Ensure customers are made aware of any change control processes that we may need to make in advance for
the provision of new services or service functionality as a result of the Games
Ensure that service centres, operational teams and functional support organisations are resourced appropriately
to deliver the Games as well as business as usual activities
Ensure that our end to end supply chain is fully aligned to help deliver on our intentions
Implement the heightened security arrangements expected of BT without unduly hampering our customers or
service delivery
Ensure operational plans are developed with as full an understanding as possible of any practical events or third
party actions that could hamper delivery, such as restricted transportation in London
Communicate frequently and transparently with customers in the run up to and during the Games
Through our network design and investment decisions, ensure that our contribution to London 2012 considers
sustainability and adds long term value to the local communities in which we operate
SUPPORTING INFORMATION
LONDON 2012: KEY FACTS
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Over 14,500 athletes will be competing in the Games
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Over 27,500 accredited journalists will cover the Games from London
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Up to 70,000 volunteers are required to make the Games work
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Almost 11 million tickets are available for the Games, with demand outstripping supply
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Over 800,000 spectators and 55,000 athletes/officials/media will use public transport to get to the Games on the
busiest day
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Staging the Olympic and Paralympic Games is like staging 46 world championships
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London 2012 is expected to contribute an additional £21 billion to the UK economy
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The Olympic Park in East London is the largest park development in the UK for over 100 years
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2800 new homes on the Olympic Park will be made available to the public after the Games
PRACTICE EVENTS
Cluster One
Cluster Two
Cluster Three
Basketball
Aug 2011
Handball
Nov 2011
Boccia
Cycling – BMX
Aug 2011
Goalball
Dec 2011
Aquatics – Synchro. Swim April 2012
Cycling – Track
Feb 2012
Hockey
May 2012
April 2012
Equestrian Eventing
July 2011
Aquatics – Diving
Feb 2012
Wheelchair Tennis
May 2012
Modern Pentathlon
July 2011
Aquatics – Swimming
Mar 2012
Aquatics – Water Polo
May 2012
Wheelchair Rugby
May 2012
Athletics
May 2012
Marathon & Race Walk
May 2011
Table Tennis
Nov 2011
Tennis
June 2011
Boxing
Nov 2011
Volleyball
July 2011
Fencing
Nov 2011
Canoe Slalom
July 2011
Shooting
April 2012
Cycling – Mountain Bike
Judo
Dec 2011
July 2011
Paralympic Archery
May 2012
Taekwondo
Dec 2011
Sailing
Aug 2011
Wrestling
Dec 2011
Triathlon
Aug 2011
Football
April 2012
Weightlifting
Dec 2011
Rowing
Aug 2011
Gymnastics
Jan 2012
Badminton
Aug 2011
Volleyball – Beach
Aug 2011
Aquatics Marathon Swim Aug 2011
Canoe Sprint
Sep 2011
Cycling – Road
Archery
Oct 2011
Aug 2011
Olympic Park Venues
River Zone Venues
Other London Venues / Outside London Venues
LESSONS FROM VANCOUVER
Network Capacity
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One in four organisations surveyed suffered capacity issues with employees/and or customer demand.
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One in five businesses increased their network capacity ahead of the Games.
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With hindsight, a third of companies said that they would have increased capacity.
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Capacity issues were particularly an issue for Media and Leisure companies (57%), Retail (33%) and Financial
Services (29%)
Operational Capacity
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23% of organisations surveyed increased their call centre capacity ahead of Games time, while 42% experienced
a higher than normal level of call centre volumes during Games time.
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21% increased their technology security and resilience ahead of the Games.
People Capacity
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42% of businesses took no steps to prevent employee absenteeism during the Games
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28% of businesses experienced higher levels of staff absenteeism than normal.
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With hindsight, 30% would have increased flexible working facilities for their staff
Research commissioned on behalf of BT, 2010