Transcript 2009 King County Community Survey Findings

2014 City of Pueblo
DirectionFinder Survey
Findings
Presented by
ETC Institute
July 28, 2014
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Purpose
Methodology
Bottom Line Up Front
Major Findings
Summary
Questions
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 To objectively assess resident satisfaction with the
delivery of City services (“resident” including
silent majority)
 To be able to measure TRENDS over time
 To gather input from residents to help set
priorities
 To compare Pueblo’s performance with other
communities
 To have defendable data
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 Survey Description
 The survey was 7 pages long
 Each survey took 15-20 minutes to complete
 Method of Administration
 mailed to a sample of 1,500 households in the City
 could be completed by mail or phone
 A total of 413 residents completed the survey
 Confidence level: 95%; Margin of error: +/- 5%
 Home address was geocoded to allow GIS Mapping
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2014 City of Pueblo Community Survey
Good Representation By
LOCATION
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 Overall satisfaction is highest with quality of Fire
and Emergency Medical Services
 Since 2010, satisfaction has decreased in a number
of services
 Low ratings for appearance of City can impact
other perceptions and satisfaction levels
 Highest overall priorities over the next 2 years:
• Maintenance of City streets
• Quality of police services
• Enforcement of City codes and ordinances
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 Highest priorities within services
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Parks and Recreation
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Maintenance of City parks
• City’s youth recreation programs
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City Maintenance and Public Works
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Maintenance of major City streets
• Cleanliness of City streets/public areas
• Maintenance of neighborhood streets
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Public Safety Services
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City’s efforts to prevent crime
• Visibility of police in neighborhoods
• How quickly police respond to emergencies
• Quality of local police protection
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OVERALL SATISFACTION
WITH CITY SERVICES
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Q1g. Satisfaction with overall quality of fire/Emergency Medical Services
LEGEND
Mean rating
on a 5-point scale, where:
1.0-1.8 Very Dissatisfied
1.8-2.6 Dissatisfied
2.6-3.4 Neutral
2014 City of Pueblo Community Survey
Shading reflects the mean rating for all respondents
by CBG (merged as needed)
3.4-4.2 Satisfied
4.2-5.0 Very Satisfied
Other (no responses)
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Q1c. Satisfaction with overall maintenance of City streets
LEGEND
Mean rating
on a 5-point scale, where:
1.0-1.8 Very Dissatisfied
1.8-2.6 Dissatisfied
2.6-3.4 Neutral
2014 City of Pueblo Community Survey
Shading reflects the mean rating for all respondents
by CBG (merged as needed)
3.4-4.2 Satisfied
4.2-5.0 Very Satisfied
Other (no responses)
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ISSUES THAT IMPACT
PERCEPTIONS OF THE CITY
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Q8a. How safe residents feel in neighborhoods during the day
2014 City of Pueblo Community Survey
Shading reflects the mean rating for all respondents
by CBG (merged as needed)
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Q8c. How safe residents feel in certain areas of town, day or night
2014 City of Pueblo Community Survey
Shading reflects the mean rating for all respondents
by CBG (merged as needed)
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REASONS TO LIVE AND STAY
IN THE CITY OF PUEBLO
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CITY SERVICES OF HIGHEST
PRIORITY
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TRENDS IN SATISFACTION
FOR CITY SERVICES
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IMPORTANCE AND
SATISFACTION RATINGS
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COMPARISONS WITH
UNITED STATES AND
NORTHWEST BENCHMARKS
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OTHER ISSUES OF
IMPORTANCE
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SUMMARY
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 Overall satisfaction is highest with quality of Fire and
Emergency Medical Services
 Since 2010, satisfaction has decreased in a number of
services
 Low ratings for appearance of City can impact other
perceptions and satisfaction levels
 Highest overall priorities over the next 2 years:
• Maintenance of City streets
• Quality of police services
• Enforcement of City codes and ordinances
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Questions?
THANK YOU
Ron Vine, Senior Vice President, ETC Institute – 913-829-1215
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