Transcript Slide 1

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Presentation to
Direct Works Forum
12 September 2006
Mobile Working: Case Study
Bromford Housing Group
TM
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:: contents
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Introduction
Survey results
Case study
Summary
Questions
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Introduction
Who are we?
 Software house
 Solutions for mobile workforce
 Web-based, zero client technology
 Flagship DLO management system
Why are we here?
 Look at innovative mobile working solution
 Demands from sector
 One client’s experience
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Survey
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Almost 50 respondents
Senior DLO operations staff
From 2 to 325 employees
Telephone survey
Provisional results
Sample to be increased
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Survey – How is you repairs service delivered?
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Only 6% of RSL’s deliver their repairs through
an internal DLO
42% outsource all repairs to a private contractor
52% run a DLO and outsource some of the
repairs to a private contractor
Where delivery is mixed, 63% of all repairs are
delivered by the DLO
50/50 split whether RSL or DLO selects the
contractor
How is your repairs service delivered?
in house
6%
outsourced
42%
mixture
52%
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Survey – How are repairs calls managed and serviced?
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65% of RSL’s have their repairs calls answered
in-house during working hours
19% are answered by DLO staff
Only 14% of contractors with an outsourcing
contract answer the repairs calls for their RSL
83% of RSL’s have a third party taking out-ofhours repairs calls
Over 50% of these RSL’s use a call centre
provided by their local authority
Only 11% of OOH services return data to their
RSL electronically (another 14% by email)
Who receives your repairs calls during working
hours?
3rd Party
8%
Contractor
8%
DLO staff
19%
RSL staff
65%
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Survey – What systems are you using?
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28% of RSLs using IBS Open Housing for their
housing management system
19% use Orchard and 17% CTX Comino
86% of RSL’s have their finance and housing
management systems integrated
83% of DLO’s are managed using the repairs
module of the RSL’s housing system
Servitor and Uniclass were the only other DLO
management systems named
17% of RSL’s have their DLO management
system integrated with their main contractors
What Housing Management System do you use?
Universal
Housing
6%
Academy
8%
SAP
3%
Arian QLX
Housing
8%
Orchard
19%
CTX Comino
17%
Northgate SX3
11%
IBS Open
Housing
28%
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Survey – Are you looking at mobile technology?
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72% of DLOs do not have a mobile
interface to their management systems
74% of those without a mobile interface
are planning to introduce one
A third of those are planning to buy a
mobile solution in the next 3 months
Two-thirds have not yet selected a mobile
solution
Of those that have, 75% are trialling the
mobile interface to the repairs module of
their housing management system
Does your DLO system have a mobile
interface?
False
78%
True
22%
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Survey - What DLO system features are the highest priority?
Which features are a high priority?
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Survey – What features are important?
What features are important?
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Case study - Background
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Bromford Housing Group
BMS Property Care subsidiary
Partnering with other RSLs
Gas servicing and repairs for BHG
4,500 properties managed in 2005/06
Sub-contract 60% of work
21 admin and 18 full-time operatives
Ageing job management system
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Case study - Challenges
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De-centralised management
New contract doubling turnover and properties
New depot in Birmingham
Partnering with 2 private contractors
No visibility of jobs once left office
3 days per month producing KPIs
No stock control
New finance system
Lots of duplicate data entry
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Case study - Solution
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Looked at 12 systems and 3 in detail
Selected impactRESPONSE for:
– Widest feature set on the market
– One single solution to manage whole DLO
– Designed to support ‘partnering’
– Ability to quickly customise to requirements
– Access to management information
– ‘Zero client’ to reduce reliance on IT Services
– Web-based to allow remote hosting and access
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Case study – Timetable
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Placed order in January 2006
Prototype released mid-Feburary 2006
Pilot March 2006
Roll-out to new depot in April 2006
Finance integration in May 2006
EDI integration in June 2006
Enhanced KPI’s in July 2006
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Case study – Key benefits
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Doubled turnover instantly
Added just 3 new admin staff
Improved cashflow with faster invoicing
Added new depot without waiting for corporate systems
EDI provides instant data updates with main contractor/partner
Real-time visibility of all works – especially operatives’ progress
Instant KPI reports for RSL partners
Customer extranet for self-help with progress information
Instant management information so we can see what we are doing right/wrong!
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Case study – Key issues
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Only one contractor currently has system to support EDI
New client has still not sorted out EDI interface
Should have invested more time upfront in training
Should not have deployed new finance system at the same time
Worth spending more time on discovery as EDI specification was initially too simple
Stock control still not fully implemented – need to rationalise suppliers
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Summary (1)
Mobile solution
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Live for over 2 years
Any Windows PDA (domestic / industrial), eg XDA
Operative tracking
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Live progress on each job
PDA tracking in pilot
Scheduling
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Appoint all jobs
Availability, skills & proximity
KPIs
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Housing Corporation format
Export detailed analysis
Health & safety
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Risk assessments on PDA
Statutory certificate production on PDA
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Summary (2)
SMS text messages
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Appointment reminders and confirmation
ETA alerts from PDA when operative en route
Stock control
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Impress van stock and stores management
Purchase orders via PDA
Web-based
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Back office, branch and operative access
No client installation required
Route planning

Under development with Theaa.com
Mobile Working: Case Study
Bromford Housing Group
TM
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:: Contact us
Tel:
Email:
Web:
In person:
0870 046 3356
[email protected]
www.impactapplications.com
Wolverhampton, London and Preston
Or see us at the stand in reception!
(Look for the purple tablecloths)
Mobile Working: Case Study
Bromford Housing Group
TM