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People-Centric Leadership: Sustainable Lean Implementation Bob Chapman Chairman and CEO Why, Why, Why, Why, Why? “You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand.” - Woodrow Wilson The Power of People-Centric Leadership Business is the economic engine of our society and has the opportunity to impact our culture! We have been paying people for their hands for years, and they would have given us their heads and hearts for free - if we had just asked. Why We Embrace Lean Our Guiding Principles of Leadership are in concert with Lean philosophies By embracing Lean we can accelerate the process of bringing our Leadership principles to the organization Through our focus on people, we unlock the true potential of Lean philosophies The Foundation of Our L3 Journey Barry-Wehmiller is a $1 billion, 120 year old, privately owned, capital goods company that became a platform for 42 related acquisitions over a 20 year period. Barry-Wehmiller is ‘governed’ by a professional outside Board with public company disciplines with 11 divisions. Our business model developed in the mid 80’s and was designed around the value focused fundamentals of ‘Achieving Principled Results on Purpose’ The results of the implementation of this ‘vision’ are a 21% compound growth in revenues and 23% compound growth in share value over a 20 year period. Fiscal Year FY '08b $1,200 FY '07 $1,000 FY '06 $800 FY '05 $425 FY '04 FY '03 $600 FY '02 FY '01 FY '00 FY '99 FY '98 $400 FY '97 FY '96 FY '95 $95 FY '94 FY '93 $44 FY '92 FY '91 FY '90 $200 FY '89 FY '88 FY '87 $ Millions The Foundation of Our L3 Journey $1,059 $941 $772 $520 $323 $248 $132 $0 The Foundation of Our L3 Journey Share Price Trend $80 $70.14 $55.15 $60 $50 $40 $25.09 $10 $32.05 Se p07 Se p06 Se p05 Se p04 Se p03 Se p02 $0 Se p01 $14.82 Se p00 $20 $50.11 $21.08 $17.67 Se p99 $30 $36.08 $32.19 Se p98 $ / Share $70 The Power of People-Centric Leadership The potential of Lean has been suboptimized by the focus on waste elimination. The real POWER of Lean is to fully engage people’s heads and hearts to create habits that result in Achievement and Fulfillment. The Power of People-Centric Leadership Creating and Sustaining a Lean Culture People-Centric Leadership The Importance of Vision Recognition creates Fulfillment People-Centric Leadership The primary focus of leadership is creating an inspirational environment for people to embrace, implement, and live Lean concepts Leadership Journey People-Centric Leadership People-Centric Leadership begins with our vision: “We measure success by the way we touch the lives of people.” We accelerated the power of our Guiding Principles of Leadership and Lean thinking through the articulation of our Living Legacy of Leadership People-Centric Leadership We commit to a sustained leadership model that creates a culture where each of us returns home with a sense of fulfillment. People-Centric Leadership Living Legacy of Leadership (L3) Responsible Freedom- unleashing the power of people to take ownership Continuous Improvement- completing meaningful work in teams Recognition/Celebration- creating a sense of fulfillment in every team member People-Centric Leadership It is important to focus first on people, changing PURPOSE - PROCESS - PEOPLE TO PEOPLE - PURPOSE - PROCESS The Importance of Vision The experience of establishing our principled focus on safety demonstrated the true significance of the power of a vision Leadership Journey The Importance of Vision What is SAFETY? If we measure success by the way we touch the lives of people, then isn’t safety as easy as wanting each of our team members to return home safely ? The Importance of Vision Therefore, our Safety Vision is as simple as “We have a sincere, consistent commitment to a culture where safety is more than a priority; it is a company value.” The Importance of Vision When we began to focus on the principle of Safety Covenant Safetysafely, Covenant our team members going home the Implemented Sustained by-product was …… Workers Comp Costs BW vs. Industry Avg $200 Industry $200 Avg $150 $150 $100 BW Avg $100 $50 $50 $0 2002 2003 2004 $0 2007 Recognition creates Fulfillment True leaders sustain lean transformation through consistent, positive communication Leadership Journey Recognition creates Fulfillment Only 10% of employees look forward to going to work and most point to a lack of leadership as the reason why, according to a recent Maritz Research poll. People fundamentally want to know that what they do matters while being respected, challenged and recognized for their roles. Recognition creates Fulfillment “With L3, not only my work life, but my home life has improved. I come home in a different frame of mind, and as a result, I am talking to my wife more.” - Steve Barlament, UAW, Green Bay Recognition creates Fulfillment Lean techniques allowed the team to complete 12 machines in record time for P&G Other by-products included 25% reduction in area and 35% increase in throughput Recognition creates Fulfillment In our culture, it is always important to ask: How does this make you feel? Brandi prompted Steve M saying, “Tell Bob about your Dad.” Steve M shared that he got more done with less stress and had more family time! Recognition creates Fulfillment People-Centric leadership was practiced and the by-product was . . . Processing time has been reduced by 20% The workspace required for receiving has been cut in half Recognition creates Fulfillment Jaguar Leadership Award Outstanding L3 achievers are given the use of the L3 Jaguar for one week each. Myron Dan Dan proudly shared with his family and friends his leadership role in the L3 Journey. Recognition creates Fulfillment Larry Pierquet, a 30-year PCMC/UAW team member, spoke with passion following his participation in an L3 event, “This is the first time anyone ever asked me what I thought.” “It created in me a sense of HOPE for the future!” The Power of People-Centric Leadership We have achieved significant milestones while implementing the L3 Leadership Model Organic Growth accelerated to 16% in 2007 Value Growth- shareholder returns reached 27% in Fiscal Year 2007 and 23% compounded since 1987 PCMC, our most rapid division in lean implementation, improved performance by 24% in Fiscal Year 2007 The Power of People-Centric Leadership The potential of Lean principles, when applied with People-Centric leadership, can have a profound impact on the culture of an organization and our society Singular focus on waste elimination and profit improvement lacks a purpose that is principled, inspiring, and sustainable The Power of People-Centric Leadership Through People-Centric leadership we align … the head to a vision the heart through inspiration the hands to continuous improvement The results are ... extraordinary levels of trust, FULFILLMENT and performance. People-Centric Leadership Learn more about our Transformation in our Breakout Session Craig Compton Ken Coppens Scott Johnson Larry Pierquet Dick Ryan Brian Wellinghoff