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Health care Experience of People with the Greatest
Health care Needs: How Quebec Compares
Results of the 2008 Commonwealth Fund
International Health Policy Survey
METHODOLOGY
For details about the methodology used by the Commissaire à la santé et au bienêtre, and the questions asked to the participants, please refer to the document:
L’expérience de soins des personnes présentant les plus grands besoins de santé : le
Québec comparé. This document is available online in the Publications section at
www.csbe.gouv.qc.ca.
Proportion of eligible respondents
Prevalence of inclusion criteria by country
Overall views about the health care system
Overview of the health care system, countries and provinces, 2008
Quebec respondents
Overview of the health care system, Quebec respondents, 2008
Health care utilization
Number of doctors seen in the past 2 years, countries and provinces, 2008
Quebec respondents
Number of doctors seen in the past 2 years, Quebec respondents, 2008
Use of a help health information line in the past 2 years, countries and provinces, 2008
Quebec respondents
Use of a help health information line in the past 2 years, Quebec respondents, 2008
Number of emergency department visits in the past 2 years, countries and provinces, 2008
Quebec respondents
Number of emergency department visits in the past 2 years, Quebec respondents, 2008
Number of prescription medications taken on a regular or ongoing basis, countries and provinces, 2008
Quebec respondents
Number of prescription medications taken on a regular or ongoing basis, Quebec respondents, 2008
Health care accessibility
Having a regular doctor, countries and provinces, 2008
Quebec respondents
Having a regular doctor, Quebec respondents, 2008
Easiness to contact a doctor by telephone about a health problem, countries and provinces, 2008
Quebec respondents
Easiness to contact a doctor by telephone about a health problem, Quebec respondents, 2008
Difficulty to get care in the evening, on a weekend or on a holiday without going to a hospital emergency
department, countries and provinces, 2008
Quebec respondents
Difficulty to get care in the evening, on a weekend or on a holiday without going to a hospital emergency
department, Quebec respondents, 2008
Delay to get an appointment to see a doctor, countries and provinces, 2008
Quebec respondents
Delay to get an appointment to see a doctor, Quebec respondents, 2008
Waiting time, last visit to an emergency department, Canada et provinces, 2008
Quebec respondents
Waiting time, last visit to an emergency department, Quebec respondents, 2008
Use of emergency department for non-urgent care, countries and provinces, 2008
Quebec respondents
Use of emergency department for non-urgent care, Quebec respondents, 2008
Number of days to see a specialist, countries and provinces, 2008
Quebec respondents
Number of days to see a specialist, Quebec respondents, 2008
Out-of-pocket annual spending for health care, countries and provinces, 2008
Quebec respondents
Out-of-pocket annual spending for health care, Quebec respondents, 2008
Problem of access to health care because of the cost, countries and provinces, 2008
Quebec respondents
Problem of access to health care because of the cost, Quebec respondents, 2008
Continuity of care
Number of years with a regular doctor, countries and provinces, 2008
Quebec respondents
Number of years with a regular doctor, Quebec respondents, 2008
Communication with a regular doctor, countries and provinces, 2008
Quebec respondents
Communication with a regular doctor, Quebec respondents, 2008
Coordination of information between specialists and regular doctor, countries and provinces, 2008
Specialists not aware of the different chronic conditions of their patients, countries and provinces, 2008
Conflicting instructions of doctors for the management of chronic conditions, countries and provinces, 2008
Coordination of care
Coordination of health care by regular doctor, countries and provinces, 2008
Quebec respondents
Coordination of health care by regular doctor, Quebec respondents, 2008
Waste of time because of poorly organized medical care, countries and provinces, 2008
Quebec respondents
Waste of time because of poorly organized medical care, Quebec respondents, 2008
Coordination related to test results or to medical records, countries and provinces, 2008
Quebec respondents
Coordination related to test results or to medical records, Quebec respondents, 2008
Coordination of care after hospital discharge, countries and provinces, 2008
Chronic condition management
Review of the medications by doctor or pharmacist, countries and provinces, 2008
Quebec respondents
Review of the medications by doctor or pharmacist, Quebec respondents, 2008
Plan or instructions to help self care at home, countries and provinces, 2008
Discussion with a health care professional about the main goals or priorities in caring for the condition,
countries and provinces, 2008
Contact by a health care professional after the visit, for a follow-up, countries and provinces, 2008
Nurse involved in the management of chronic condition, countries and provinces, 2008
Quality and security of care
Evaluation of the quality of received medical care, countries and provinces, 2008
Quebec respondents
Evaluation of the quality of received medical care, Quebec respondents, 2008
Blood pressure checked in the past year, countries and provinces, 2008
Cholesterol checked in the past year (respondents with heart disease, diabetes or hypertension), countries and
provinces, 2008
Hemoglobin A1c checked in the past year (respondents with diabetes), countries and provinces, 2008
Feet examined in the past year (respondents with diabetes), countries and provinces, 2008
Eye examination in the past year (respondents with diabetes), countries and provinces, 2008
Medical errors, wrong medication, treatment or lab test, countries and provinces, 2008
Quebec respondents
Medical errors, wrong medication, treatment or lab test, Quebec respondents, 2008
Developed an infection while in the hospital, countries and provinces, 2008
Readmission to a hospital or emergency department visit after discharged, countries and provinces, 2008
Utilization of Internet for health care
Possibility to communicate with a doctor by email, countries and provinces, 2008
Possibility to make a doctor’s appointment via the Internet, countries and provinces, 2008
Possibility to refill a prescription online, countries and provinces, 2008
Possibility to access the medical record online, countries and provinces, 2008