Transcript No Slide Title

HP OfficeJet G Series
G-Series Hardware Service Training
John Shannon
Technical Marketing Engineer
AiO Customer Satisfaction
San Diego
Telnet 655-4626
HP OfficeJet G Series
Agenda - Questions
What is it?
How is it made?
How do you operate it?
Why does it work?
How do you determine if it works?
How do you keep it running?
HP OfficeJet G Series
What is the G-series?
Lab Project Name “Avalon”
Flatbed All-in-One/Copier Device
Highly Leveraged Replacement for the R-Series
Four Major Configurations
Color Copier - Copy Only
G55 - Print/Scan/Copy
G85 - Print/Scan/Copy/Fax
G95 - Print/Scan/Copy/Fax+ (Network & Duplex)
HP OfficeJet G Series
Target Customer
• Full Time Home Office
• Small Offices Outside the Home
• Customer Needs Full Features and Top Performance
HP OfficeJet G Series
Differences/Similarities to R-Series
•More Sophisticated SW
•Windows 95/98/NT4.0 (SP3 or higher) and Windows 2000
•Parallel and USB Connectivity
•New Control Panel User Interface
•JetDirect 170X Network Connectivity & Duplex Printing*
*Both standard on G95, and optional on others.
HP OfficeJet G Series
Differences/Similarities to R-Series
•Color Fax (G85/G95)
•Integrated LIU
•New Fax Module
•New Scan Module
•New Print Mechanism (DeskJet 970 Series)
•New External Plastic Pieces
HP OfficeJet G Series
“G-Series” Family
HP OfficeJet G Series
What Goes in the Box?
•Phone Cord (country specific)
•Power Module (auto-ranging)
•Power Cord (country specific)
•IEEE-1284 Parallel Cable (No USB)
•Print Cartridges (one black/one color)
•Localization Kit (country specific)
- Users Guide & 3rd Party SW
•Setup Guide (country specific)
HP OfficeJet G Series
Print Cartridges in the Box
G55 G85 G95
Black 42cc 42cc 42cc
Color 19cc 19cc 38cc
HP OfficeJet G Series
G-Series Family Completion Process
Production (IPG-AO)
Postponement/Differentiation (DC)
Single FPU coming off end of line (C6734A-001)
 Basic configuration (Fax Keyboard, No Fax Module or
LIU, No Corner Cover)
 Shipped in bulk-pack configuration to DCs worldwide


Configure for Required SKU
Localization(DC)
Add localization
materials, packaging

C6736A (OJ G55)
C6738A (OJ G55xi)
Single FPU
(C6734A-001)
C6737A (OJ G85)
Configuration Required
“Magic Box” Configuration
 Remove Fax Keys (Non-Fax Units)
 Fax Module (Fax Units)
 LIU (Fax Units)
 Corner Cover + Screw
 ADF or Document Lid
 ADF or Document Lid Badge
 Control Panel Bezel
 I/O Cover (Copier)
 Telecom Label

C6739A (OJ G85xi)
C6740A (OJ G95)
C6743A (CC 180)
C6744A (CC 280)
C6741A (CC 190)
C6742A (CC 290)
Box Contents
 User’s Guide
 IEEE Cable
 HP / 3rd Party Software CD
 Fax Speed Dial Label Kit
 Setup Poster
 Power Cord
 Power Supply Box
 Ink Cartridges
 Duplexer (G95)
 Jet Direct Box (G95)
 Legal Tray
C67XXA #XXX
HP OfficeJet G Series
Magic Box
Setting
Derivative
Promotion
1
G55/G85
Fax Module
2
G55xi/G85xi
Fax Module
3
CC190/CC290
ADF
4
CC180/280
ADF
5
G95
N/A
HP OfficeJet G Series
Distribution Strategy
PDE
ADFO
(Woodland)
M
e
x
AHMO
APDO
Distribution Centers
Receive Bulk Pack FPU
Complete Unit
 Convert Unit to Appropriate SKU
 Box and Localize
Ship to Customer


Planstrat.ppt
HP -OfficeJet
- AmoDF Supported Options
OfficeJet G-Series (5 Options)
G Series
Region/
Country
Option
Part No.
Model
Description
Language
US
ABA
C6736A
G55
Avalon
English
C6738A
G55xi
Avalon
C6737A
G85
Avalon Fax
C6739A
C6740A
G85xi
G95
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
French/
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
English
C6736A
G55
Avalon
Spanish
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
Canada
Mexico
Brazil
Argentina/Chile/
Columbia/
Venezuela /NCS
A2L
ABM
AC4
AKY
G95
G95
G95
G95
Portuguese
Spanish
Planstrat.ppt
HP OfficeJet G Series
- PDE Supported Options OfficeJet G-Series (26 Options)
Region/
Country
Option
Part No.
Model
Description
Language
Germany,
Austria
ACT
C6736A
G55
Avalon
German
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
UK, Ireland
Netherlands
France,
Belgium
Spain, Belgium
ABU
ACU
ACS
ABE
G95
G95
G95
G95
G95
English
Dutch
French
Spanish
HP OfficeJet G Series
- PDE Supported Options OfficeJet G-Series
Region/
Country
Option
Part No.
Model
Description
Language
Greece
AB7
C6736A
G55
Avalon
English
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
Italy
Sweden
Norway
Denmark
ABZ
ABS
ABN
ABY
G95
G95
G95
G95
G95
Italian
English
English
English
HP OfficeJet G Series
- PDE Supported Options OfficeJet G-Series
Region/
Country
Option
Part No.
Model
Description
Language
Switzerland
ABP, ABQ, ACN
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
German
French
Italian
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
Israel
Turkey
AKJ
AB8
G95
G95
G95
English
English
Belarus, Russia
AKT
C6736A
G55
Avalon
English
Czech, Slovakia
AKB
C6736A
G55
Avalon
English
Poland
AKD
C6736A
G55
Avalon
English
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
G95
HP OfficeJet G Series
- PDE Supported Options OfficeJet G-Series
Region/
Country
Option
Part No.
Model
Description
Language
Finland
ABX
C6736A
G55
Avalon
English
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
Portugal
S. Africa
AB9
ACQ
G95
G95
G95
Portuguese
English
Hungary
AKC
C6736A
G55
Avalon
English
Egypt Slovenia
ABB
C6736A
G55
Avalon
English
HP OfficeJet G Series
- APDO Supported Options OfficeJet G-Series (9 Options)
Region/
Country
Option
Part No.
Model
Description
Language
Australia
ABG
C6736A
G55
Avalon
English
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
English /
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
Chinese
Korea
Taiwan
Hong Kong
AB1
AB0
AB5
G95
G95
G95
G95
Hangul
Chineae
HP OfficeJet G Series
- APDO Supported Options OfficeJet G-Series
Region/
Country
Option
Part No.
Model
Description
Language
New Zealand
ABG
C6736A
G55
Avalon
English
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
C6736A
G55
Avalon
C6737A
C6740A
G85
Avalon Fax
Avalon Fax +
Singapore
AB4
G95
G95
English
India
ACJ
C6736A
G55
Avalon
English
Philippines
A2K
C6736A
G55
Avalon
English
Thailand
AKL
C6736A
G55
Avalon
English
HP OfficeJet G Series
Physical Characteristics
G-Series
Generic Unit
Boxed Single Unit
Bulk Pallet Ocean
48 Units
(8 layers – 6 per layer)
Bulk Pallet Air
30 Units
(5 layers - 6 per layer)
English
Metric
English
Metric
English
Metric
English
Metric
Weight
23.8 lbs.
10.8 kg
33.86 lbs.
15.36 kg
1251.84
lbs.
567.83 kg
675.92 lbs.
306.60 kg
Length
19.5”
495.3
mm
22.63”
574.80
mm
54”
1371.60
mm
55”
1397 mm
Width
18.00”
457.20
mm
14.75”
374.65
mm
40.5”
1028.70
mm
45”
1143
mm
Height
11.50”
292.10
mm
22.13”
562.10
mm
94”
2387.60
mm
52”
1320.80
mm
Container
Qty
n/a
n/a
TBD
TBD
TBD
TBD
HP OfficeJet G Series
Warranty Details
• 1 Year Limited Hardware Warranty
EPUD 6 where possible (RRR)
• 1 Year Technical Support
• 90 Day Software Media Warranty
• Support pack # H5467A/E (USA)
HP OfficeJet G Series
Customer Installation
• Step-by-Step - Large Setup Sheet
• Country and Language Selection Process
• Pen Alignment Required
HP OfficeJet G Series
General Hardware Overview
• Print Mechanism
• Power Module
• IEEE-1284 parallel I/O
• Line Interface Unit (LIU)
HP OfficeJet G Series
Line Interface Units
LIU
USA
Americas
Korea
CTR21
Ausplex
R600
LIU
ID#
Country
C6735-60009 07
C6735-60008 06
US
Mexico, Brazil, Canada, Argentina, Chile,
C6735-60007
C6735-60006
05
04
Venezuela, Colombia, Others
Korea, Taiwan, Israel
Germany, UK, Netherlands, France, Spain, Italy,
03
02
Switzerland, Sweden, Greece, Denmark, Austria,
Finland, Norway, Portugal, Belgium, Ireland
Australia, New Zealand
Singapore, Hong Kong, Turkey, Poland,
C6735-60005
C6735-60004
South Africa
HP OfficeJet G Series
Front Panel User Menu
• Menu Navigation and Selection
• Speed Dial Setup
• Copy Setup
• Basic Fax Setup
• Fax Functions
• Advance Fax Setup
• Print Reports
• Maintenance
HP OfficeJet G Series
Front Panel Details
• General Button Layout
• 2-line LCD
• New Scan / Copy Buttons
• New Fax Resolution Button
• Non-Sticky Selections
HP OfficeJet G Series
HP OfficeJet G Series
LAB #1
USING THE FRONT PANEL
HP OfficeJet G Series
Power Off/On Resets
Button
Press
Function
Effect
<#><3>
Partial Reset
Resets the user settings to the factory defaults.
Retains the factory calibration, fax log, fax header,
speed dial names & numbers, counters, & service
ID
<#><6>
<#><9>
Semi-Full Reset Clears the fax logs, fax header, & speed dial
names & numbers. Retains the counters, service
ID, and factory calibrations.
Full Reset
Resets all the user and service settings to the
defaults. Clears the fax logs, fax header, & speed
dial names & numbers, the counters, service ID,
and factory calibrations.
HP OfficeJet G Series
Ready State Button Presses
Button Press
Function
Press <*><#> together, then press 1, 2, 3.
Activates the Service Menu
Press <*><#> together, then press 1, 2, 5.
Activates the Regulatory Menu
Press <Enter> + <Color Copy>
Displays the Derivative and
Service ID
Press <Enter> + <Black Copy>
Serial Number
HP OfficeJet G Series
Ready State Button Presses
Button Press
Function
Press <Enter> + <Menu>
Bypass Pen Alignment
Press <Enter> + <Cancel>
Extended Self-Test
Press <Enter> + <0>
Counter Report
Press <Scan-to> + <START SCAN>
Demo Page
HP OfficeJet G Series
Ready State Button Presses
Button Press
Function
Press <#> + <9>
Fax Trace Report
Press <*> + <8>
Manufacturing Nozzle Test
Press <Enter> + <Number of Copies>
Benchrun
Press <Enter> + <Lighter/Darker> + ON
Set Service ID 77777
HP OfficeJet G Series
Specialty Settings
• The Power Save Mode (Standby) time can be changed
from the Maintenance Menu.
• 2400 dpi printing can be set from the print menu.
HP OfficeJet G Series
Service Menu
The Service Menu :
• Displays Firmware Revision
• Provides Access to Parameter Values
• Enter/Change Serial Number
HP OfficeJet G Series
Service Menu
The Service Menu :
• Set All Country Parameters
• Set Language
• Reports Menu
HP OfficeJet G Series
Service Menu
The Service Menu :
• Display LIU Type
• Display PCA Revision
• Display Last Error Code
HP OfficeJet G Series
Service Menu cont.
The Service Menu :
• Display Service ID
• Continuous ASF Pick
HP OfficeJet G Series
Service Menu cont.
The Service Menu :
• Test Carriage
• Test Paper
• Test Service
HP OfficeJet G Series
Service Menu cont.
Test Sensors
Default Value
0
0
0
0
1
Sensor Aspect
D = Pen access door sensor
L = ADF document loaded sensor
E = ADF trailing edge sensor
P = Top and End of Page Sensor (OOPS)
W = ADF width/landscape sensor
HP OfficeJet G Series
Service Menu cont.
The Service Menu :
• Test LEDs
• Test LCD.
HP OfficeJet G Series
Service Menu - Reports
• Extended Self-Test
• Proves Electro-Mechanical Functionality
• Indicates Connectivity and Configuration
• Demonstrates Printing and Alignment
• Lists Page Count, Model, Serial Number,
and Service ID
HP OfficeJet G Series
Service Menu - Reports
• Configuration Report
• A Four-Page Report Listing All Valid
Configuration Parameters
-Parameter Number
-Brief Parameter Description
-Current Value (Country Specific)
HP OfficeJet G Series
Service Menu - Reports
• Fax Trace Report
• Details T30 Communication History
• Each Protocol Event Includes:
-Event Timing
-Event Direction (<- received, -> sent)
-Power of signal (dBm)
-T30 Event Name (acronym)
-Data String Sent
HP OfficeJet G Series
Service Menu - Reports
• Counter Report
• Lists All Tracked Events.
• Usage Data Examined For Required
Proactive Repair or Refurbishment.
• A Full Reset Sets Most Counters to Zero.
HP OfficeJet G Series
Regulatory Menu
• Transmit Test
• Monitor Test
• Ring Detection and Cadence, CNG Detection,
Signal Power and Telset Loop Current
• LIU Test
HP OfficeJet G Series
LAB #2
USING THE FIRMWARE TOOLS
HP OfficeJet G Series
Theory of Operation
• Print Mechanism
• Automatic Document Feeder (ADF)
• Scanner
• Operation How Sensors Work
HP OfficeJet G Series
Print Mechanism
• Comparison to R-Series
• Similar Service Station
• No ZASSA
• Improved Precision
• Improved Print Quality
• Automatic Pen Alignment
HP OfficeJet G Series
Print Mechanism
• Near Identical to DeskJet 970
Basic
Basic
DJ970 Printer
G-Series Mech
- Case Parts (Cheeks)
- Main PCA (vertical mount)
- Internal Power Supply
- Combo Cable
- Output Cover (no tongue)
- Case Parts (Cheeks)
- Combo Cable
- Output Cover* (tongue)
- Interconnect PCA
- Gear Guard*
Common
Denominator
* Being Backwards Leveraged into DJ 970
HP OfficeJet G Series
Pen Calibration
Black Warmup
TOE Find
Black Bidirectional
Color Bidirectional
Pen to Pen
Primary Vertical
Secondary Vertical
All
HP OfficeJet G Series
Print Mechanism - 3 Motors
• 2 DC Servo Motors
•Pen Carriage
•Paper Advance
• 1 Stepper Motor
•Service Station
HP OfficeJet G Series
Automatic Document Feeder
• Near Identical to R-Series
• 3 Sensors
• 2 Stepper Motors
• Important PCA Jumper
HP OfficeJet G Series
ADF PCB Jumper
Jumper Pins 3 & 4
ONLY!
HP OfficeJet G Series
Scanner Improvements
R-Series
G-Series
“Sandy”
“Piglet”
HP OfficeJet G Series
How the Sensors Work
HP OfficeJet G Series
LAB #3
PART AND ASSEMBLY
IDENTIFICATION
HP OfficeJet G Series
Customer Replaceable Parts
Power Adapter:
Broadway Cleanout Assy
Cover-I/O Connector
Ay-Document Cover
Ay-Document Cover Copier
Assy-Pad Foam
Assy, ADF
Assy-LIU-AFAX-USA
Ay-FAX Module
Ay-Extender-Input
Ay-Extender-Output
Ay-Input Drawer, Business
Ay-Legal Tray
Label-One-Touch Assy
Cable-Centronics
Duplexer
Jet Direct 170X
0950-2880
C6426-60038
C6734-40028
C6736-60018
C6741-60014
C6680-60028
C6757-60001
C6735-60009
C6735-60001
C6682-60022
C6682-60021
C6429-60156
C6682-60017
C6735-60013
C6680-80003
C6426-60033
J3258-61011
(All Bezels & All Plaques )
e.g.
Bezel, English
-G55
-G55xi
-G85
-G85xi
-G95
-CC 180
-CC 190
-CC 280
-CC 290
C6736-60001
C6738-60001
C6737-60001
C6737-60001
C6740-60001
C6741-60001
C6741-60001
C6741-60001
C6741-60001
Bezel, French
-G55
C6736-60002
-G55xi
C6738-60002
-G85
C6737-60002
-G85xi
C6737-60002
-G95
C6740-60002
-CC 180
-CC 190
-CC 280
-CC 290
C6741-60002
C6741-60002
C6741-60002
C6741-60002
Badge, English
-G55
-G55xi
-G85
-G85xi
-G95
-CC 180
-CC 190
-CC 280
-CC 290
C6736-60001
C6738-60001
C6737-60001
C6737-60001
C6740-60001
C6741-60001
C6741-60001
C6741-60001
C6741-60001
Badge, French
-G55
-G55xi
-G85
-G85xi
-G95
-CC 180
-CC 190
-CC 280
-CC 290
C6736-60002
C6738-60002
C6737-60002
C6737-60002
C6740-60002
C6741-60002
C6741-60002
C6741-60002
C6741-60002
(Camelot Only)
(Camelot Only)
HP OfficeJet G Series
Troubleshooting
• Paper Pick and Feed Problems
• Fax Error Codes
• System Error Codes
HP OfficeJet G Series
System Error Codes
1st Digit
Code Digit
0 thru B, E and F
C
Description
Firmware related failure.
Hardware failure.
2nd, 3rd and 4th Digits and 7th and 8th Digits (5th and 6th digits are always zero)
Code Digits Description Problem code w/description (7th and 8th digits)
002
Print
01/media jam
mechanism 02/paper stall
03/carriage stall
2F/no carriage PCA
003
Print
cartridge
004
00D
Carriage
Modem
01/pen driver PCA error
02/pen driver PCA error
03/pen driver PCA regulator error
01/carriage shutdown while moving
Any number/modem self test failed
HP OfficeJet G Series
Troubleshooting
• Sensor problems
• Scanner problems
• ISDN/PBX
• Parameters and other stuff
HP OfficeJet G Series
New Parameters
Parameter
Number
Description
145
Scanning minimum cycle time. Determines the minimum
time which the OfficeJet will perform a scan. Required for
tariff considerations in Germany where the value is 32.
Default is 0 for all other countries.
146
Copy minimum cycle time. Determines the minimum time
which the OfficeJet will perform a copy. Required for tariff
considerations in Germany where the value is 32. Default is
0 for all other countries.
208
Scan top of form. Top of form calibration value that adjusts
for variability between the distance of the ADF edge sensor
and the scanner’s scanline. Affects top margin.
209
Default copy quality. Set by user menu. Copy quality which
will be used as the default state when making copies.
210
Default special zoom. Determines default state of the
enlarge/reduction setting set by the user.
New Parameters
HP OfficeJet G Series
211
Default zoom percentage. Represents the zoom percentage
set to be the default used for copies. 100% = 0.
212
Auto-adjust fax paper size. When receiving faxes, if the
paper size setting in the user menu is incorrectly set (not set
to the actual paper size in the input tray), OfficeJet will
automatically correct the paper size after picking the first
page. Default is true and cannot be controlled from the user
menu.
213
Fax backup reception. Provides memory backup for
receiving faxes for paper out condition. Default is true and
can be changed from the user menu.
214
Scanner bottom of form. Same as top of form except
determine how long the scanner will continue to scan after
sensing the end of the document. There is no calibration
routine for this parameter.
251
Configuration status. Bit 5, if set to 1 indicates the scanner
calibration is done. Bit 6, if set to 1 indicates the
country/language is set.
HP OfficeJet G Series
Questions & Answers
HP OfficeJet G Series
- Distribution Schedule by Region Country
Option
DC
1st Ship From factory
Materials @ DC
Units arrive @ DC
Postpone @ DC
DC 1st Ship
On Shelf
Country
Option
DC
1st Ship From factory
Materials @ DC
Units arrive @ DC
Postpone @ DC
DC 1st Ship
On Shelf
Country
Option
DC
1st Ship From factory
Materials @ DC
Units arrive @ DC
Postpone @ DC
DC 1st Ship
On Shelf
Country
Option
DC
1st Ship From factory
Materials @ DC
Units arrive @ DC
Postpone @ DC
DC 1st Ship
On Shelf
USA
ABA
ADFO
Canada
ABC
ADFO
Canada
ABL
ADFO
L.A.
ABM
ADFO
Brazil
AC4
ADFO
Argentina
AC8
ADFO
Chile
AKV
ADFO
5/28/99
6/28/99
6/25/99
7/23/99
8/2/99
8/22/99
7/23/99
8/20/99
8/20/99
8/25/99
9/3/99
10/1/99
7/23/99
8/20/99
8/20/99
8/25/99
9/3/99
10/1/99
6/18/99
7/19/99
7/16/99
7/23/99
8/2/99
10/1/99
6/18/99
7/19/99
7/16/99
7/23/99
8/2/99
10/1/99
7/2/99
7/19/99
7/30/99
8/6/99
8/13/99
10/1/99
7/2/99
7/19/99
7/30/99
8/6/99
8/13/99
10/1/99
Germany
ABD
PDE
UK
ABU
PDE
Netherlands
ABH
PDE
France
ABF
PDE
Spain
ABE
PDE
Italy
ABZ
PDE
Switzer
ABP
PDE
Switzer
ABQ
PDE
Switzer
ACN
PDE
Belgium
ACL
PDE
Belgium
ABW
PDE
Austria
ACP
PDE
7/30/99
8/13/99
8/27/99
9/2/99
9/17/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
7/16/99
8/13/99
8/20/99
8/25/99
9/10/99
10/1/99
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
7/23/99
8/13/99
8/20/99
8/26/99
9/10/99
10/1/99
Sweden
ACY
PDE
Norway
ACK
PDE
Denmark
ACE
PDE
Finland
AKA
PDE
Portugal
AB9
PDE
So Africa
ACQ
PDE
Ireland
UUE
PDE
Israel
AKJ
PDE
Turkey
AR4
PDE
Poland
ARC
PDE
Greece
AR2
PDE
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
6/25/99
7/29/99
7/30/99
8/3/99
8/20/99
10/1/99
7/16/99
8/13/99
8/13/99
8/18/99
9/3/99
10/1/99
6/25/99
7/29/99
7/30/99
8/3/99
8/20/99
10/1/99
6/25/99
7/29/99
7/30/99
8/3/99
8/20/99
10/1/99
6/25/99
7/29/99
7/30/99
8/3/99
8/20/99
10/1/99
6/25/99
7/29/99
7/30/99
8/3/99
8/20/99
10/1/99
Australia
ABG
APDO
N. Zealand
AR7
APDO
Singapore
AB4
APDO
Korea
AB1
APDO
Taiwan
AB0
APDO
Hong Kong
AB5
APDO
8/13/99
8/20/99
8/20/99
8/25/99
9/3/99
10/1/99
8/13/99
8/20/99
8/20/99
8/25/99
9/3/99
10/1/99
9/3/99
9/6/99
9/3/99
9/9/99
9/17/99
10/1/99
8/20/99
8/30/99
8/27/99
9/3/99
9/10/99
10/1/99
8/20/99
8/30/99
8/27/99
9/3/99
9/10/99
10/1/99
8/20/99
8/30/99
8/27/99
9/3/99
9/10/99
10/1/99