Transcript Customer Service and Communication

Air Education and Training Command
Customer Service
and
Communication
MSgt Armando Trevino
HQ AETC/CCP
4 September 2002
Integrity - Service - Excellence
Customer Service
SERVICE WITH A SMILE
• Basic Training
• NCOs are Professionals
• RHIP
• Lead by Example
TEAM RANDOLPH NCO ORIENTATION COURSE
Feedback
• Formal
– Chain of Command
– Unit Advisory Council
– Private Organizations (Military and
Local)
• Informal
– Web Page
– Always Listen and Ask Questions
– Share Information with others
– Seek Information from others
– Read, Read, Read
TEAM RANDOLPH NCO ORIENTATION COURSE
Electronic Communication
• Electronic Mail Management and Use, AFI33-119
• E-Mail is Official Communication, AFI33-129
• Two Types: Organizational and Individual
TEAM RANDOLPH NCO ORIENTATION COURSE
Electronic Communication
• Protocol
• If it is urgent, follow up with a phone call
• Don’t Go Direct
•Transmitting Official Taskings
• Use Organizational Accounts
• Send Courtesy Copy to Your Supervisor
TEAM RANDOLPH NCO ORIENTATION COURSE
Electronic Communication
• Organizational E-mail
• E-mail is considered authoritative when a signature is
indicated and the term “SIGNED” is used, AFMAN 33326 and AFH33-337
–Correct
//SIGNED//
ARMANDO TREVINO, MSgt, USAF
Superintendent, AETC Protocol
–In Correct
//Signed//
MSgt Trevino
“One Team One Fight One Air Force”
TEAM RANDOLPH NCO ORIENTATION COURSE
Electronic Communication
• Formal policies exist in each organization
• Individual E-Mail
• Security Issues (No classified)
TEAM RANDOLPH NCO ORIENTATION COURSE
References
DOD5400.7/R/AF Sup 1, DoD Freedom of Information
Act Program
•AFI 33-114, Software Management
•AFI 33-119, E-Mail Management and Use
•AFI 33-129, Transmission of Information Via the Internet
•AFMAN 33-126, Preparing Official Communication
•AFI 33-332, Air Force Privacy Act Program
•AFH 33-337, The Tongue and Quill
•AFMAN 33-123, Management of Records
•AFMAN 37-139, Records of Disposition Schedule
•AFPAM 36-2241, PFE
TEAM RANDOLPH NCO ORIENTATION COURSE
Questions?
TEAM RANDOLPH NCO ORIENTATION COURSE
Air Education and Training Command
Congratulations
and
Good Luck
MSgt Armando Trevino
HQ AETC/CCP (652-4126)
E-mail:
[email protected]
Integrity - Service - Excellence