Transcript DHH IT Vision/Mission

DHH IT Quarterly Meeting
FY 10/11 1Q
August 31, 2010 (Summer’s almost over!)
John Ragsdale, Chief Information Officer
Anita Milling, Executive Advisor to the CIO
7/6/2015
Louisiana DHH Information Technology
Slide 1
Special Thanks to our Lead Sponsor!
• TIBCO (www.tibco.com)
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Palo Alto, CA
$600M Rev
3000+ customers; 2000+ employees
Enterprise Infrastructure Software
Miguel Andrews, Sales Representative
Business Process
Management (BPM):
Increase operational
efficiency, effectiveness and
control through the modeling
and execution of processes
that call upon and coordinate
assets of the IT infrastructure
and business
7/6/2015 as a whole.
Service-Oriented Architecture
(SOA):
Accelerate internal initiatives
and goto-market cycles
through the migration to a
flexible IT architecture based
on reusable standards based
components and composite
applications.
Louisiana DHH Information Technology
Business Optimization:
Improve operational
visibility, collaboration and
Responsiveness, and even
enable proactiveness,
through the correlation and
filtration of data and
presentation of information
that is personalized,Slide 2
contextual and actionable.
The Factory is Ready!!
7/6/2015
http://www.youtube.com/watch?v=qw0zZttfUaw
Louisiana DHH Information Technology
Slide 3
Not Chocolate, but IT Services…
• Factory Installed!
• Now…focus on the Factory
‘Running’ more efficiently
(root causes identified, etc.)
• More resources for DHH ‘grow’
Resource
Alloc
Service
Mgmt/
SDesk
Entrprise
Arch
Chg
Mgmt
Project
Mgmt/
Clarity
IT Gov
Staff
Dev
7/6/2015
Metrics
Louisiana DHH Information Technology
Benefits:
• More predictable for all
• IT service communication
• Resource justification/scope
clarification
Slide 4
• IT Career growth!
Factory Run Requirements…
• IT Teams and Groups MUST work together as a
TEAM and not just as individual groups
Focus on the Vision/Mission
IT Support Summit – Tue, Sept 21
• Times are tough, budgets are tight, staff
reductions are reality (DHH IT lost 4 positions this
month), BUT…we have a tremendous
opportunity! Take advantage of this ‘Wonka
Golden Ticket’!
7/6/2015
Louisiana DHH Information Technology
Slide 5
DHH
Strategic View
7/6/2015
Louisiana DHH Information Technology
Slide 6
DHH IT Comparative Stats to Other
US Governmental IT Divisions-2009
Measure
Gartner Govt Avgs
DHH Avgs
IT Spend per Employee
$11,028/employee
$5000/employee
6.5%
.78% (50M/6.5B)
5%
2.75% (275/10000)**
74%/26%
40%/60% (119/300)
IT Spend/Total Op Budget
IT Staff/Total Staff
IT Perm/IT Contract Staff
**As a comparison, LA DOR has 85 IT staff supporting 500 staff or a 17% ratio
7/6/2015
Louisiana DHH Information Technology
Slide 7
DHH Overall Business Strategy
(IT’s Best Understanding…)
State
Initiatives
Emergency
Preparedness
Economic
Development
Citizen
Services
DHH Mission
& Key
Initiatives
Promote Health &
Improve Quality of
Care
Healthcare
Reform
Transparency &
Accountability
Efficient Fiscal
Stewardship
Staff Efficiency &
Effectiveness
Privatize DHH Services
while ensuring access
to:
Improve Business
Processes
Citizen Services
Preventative Services
Rehabilitative
Services
7/6/2015
Louisiana DHH Information Technology
Quality
Services
Improve
Communication
Improve HR Processes
Improve Use of
Technology
Slide 8
DHH Critical Downward Directed
Programs-Federal, State, DHH
1. Healthcare
Reform &
Delivery
2. HIT/ARRA
3. Enterprise IT
National Reform/PPACA
State HIT Plan
IT Centralization
Medicaid Reform/CCNs
Medicaid HIT/Incentives
Shared Services
Medicaid Reform/MMIS
Modernization
State HIE
Procurement & Enterprise
Contracts
HIPAA 5010/ICD 10
DHH/Other Agencies
Business Delivery
Integration
Coordinated System of
Care
Regional Ext Center
Broadband Modernizatn
DHH Contract Mgmt
Process
Automated Time &
Attendance
OPH Emergency
Preparedness & Response
PRHSA
Master Data Management
(MDM)
State HIT Coordination
Women/Infant/Children
(WIC)-PHAME
Service Oriented
Architecture (SOA)
Office of Behavioral Health
Formation
FQHC Technical Support
Local Governing Entities
(LGEs)/Districts
Other DHH Office Business
Process/Sys Integration
(OCDD, OAAS, etc.)
Service Privatization
Transition Task Force
Other DHH Support
Functions
Information Transparency
Consumer Right to
Vital Records
Reengineering/LEERS
Other DHH Office/Program
HIT (OPH, OBH, etc.)
Birth Outcomes
7/6/2015
Know/
HealthFinderLA
4. Other Major
DHH Program
Initiatives
Parish Health Profiles
Louisiana DHH Information Technology
Slide 9
DHH CIO Initiatives to Provide Services
and Support for DHH
(i.e. make the ‘running’ of DHH more efficient to spend more time ‘growing’ DHH)
1. Enable DHH Operations
Thru Smart and Proactive
IT
2. Support DHH
Innovation, Effectiveness
& Technology Infusion
Protect & Modernize
Network and Critical Infras
Enable DHH Mission Thru
Technology & Business
Innovation
Develop COOP/DR
Capabilities
Knowledge Enable DHH
Offices & Staff
Modernize & Integrate Bus
Systems & Info
Implement a Technology
Evaluation Capability
3. Professionalize &
Modernize the
Workforce
Perform Staff Technical &
Soft Skill Training
Obtain ‘Best Practice’ Skills
& Experience Thru Perm &
Contract Staff Recruiting
Represent Healthcare
Delivery in Statewide
Planning & Legislation
4. Reengineer &
Consolidate IT to Imprv
Bus Alignmt & Svc Del
Staffing Strategies
5. Codify IT Processes
Portfolio & Proj Mgmt
Service Management
Change Management
Resource Allocation
Improve Customer
Relationship Mgmt (CRM)
Metrics
Institutionalize IT
Governance
Enterprise Architecture
Kepner Tregoe/Problem
Solving Methodology
Qual Assurance/Testing
7/6/2015
Louisiana DHH Information Technology
Vendor Management
Slide 10
IT Policies (Security, etc.)
Louisiana HIT
CIO
Goals:
• Improve Quality of Care
• Healthcare Reform
• Economic stimulus development
(meaningful use)
HIT Coordinator
IT
QF
Tech
Apps
Ops
PMO
DHH HIT Proj Dir-Vacant
Board
Exec Dir
Communications
Qual Progs
Broadband
ARRA HIT
• FCC
• DHH IT
PCMH
LaHIE
Prog Mgr
Prog Mgr
BTOP
Gov
Finance
Support Staff
• Crescent City
Beacon
Medicaid
Public Hlth
Other
Community
• ILH, LPHI,
CCN Lead
• Immunizations • EBHR
Ocshner, LSU
• Reportable Dis • OAAS
HIT Lead
HSC, Tulane,
• LIMS
• PRHSA
CHDs
• OPH Sys Int
• Districts
MMIS
• PHUs
• Birth Outcomes • Smoking,
Lead
diabetes
• BPCRH/FQHCs
• HIT Incent
Dr. Rebekah Gee
CCBC Project
• Medicaid Ref/CCN
Board
• Nat Reform
• Medicaid eRx
• MMIS Mod
DHH HIT
HIT Dir
REC
Beacon
Legal
Tech Infr
Bus Ops
State Workgroups
Health Standards
• licensing
Other Key Stakeholders
Legislature
• Policies/
laws
Providers
• 11k
• Hosp
7/6/2015
• LHA
• FQHCs
RHIOs
Payers
HIT Edu
LA Citizens Pharmacies
• Delgado
• BCBSLA
• ULL, others
• OGB
Louisiana
Technology
Other States
Med
Mal Co’sDHH Information
Banks
Employers
• Loan prog • HIT Adoption
Labs
Federal
State Agencies
• ONC, CMS, • DSS, DOE,
OJJ, DOI
NGA,
Slide 11
Medicare, NHIN
CDC
Strategic Next Steps
• IT to focus on guidance and standards for DHH
• DHH Strategic Priority process with new
Secretary, Bruce Greenstein (starts 9/13)
• Revised IT Strategic Plan this fall
• DOA/OIT’s Published Strategic Plan
(http://www.doa.louisiana.gov/oit/index.htm)
• IT Dashboards/Metrics coming…
7/6/2015
Louisiana DHH Information Technology
Slide 12
FY 10/11 1Q
Accomplishments
7/6/2015
Louisiana DHH Information Technology
Slide 13
FY 10/11 1Q Accomplishments
People
• New Staff
 Randy Curvan, PMO Director
 Jamie Williams, Bienville Service Desk (Sparkhound)
 Gareth Stitt, NO Service Desk (Sparkhound)
 Randy Bluford, Intern
• New Roles/Promotions
 Mark Rippa, Technology Team Supervisor
 Anita Milling, Executive Advisor to the CIO
• Retirements/Departed
 Fred Mouton – Applications Team. Retired July 23
 Jane Davidson – BR HelpDesk retiring today Aug 31 (40 yrs!!)
 Dana Voss, PMO Director
 Keosha Williams, Administrative Staff
7/6/2015
Louisiana DHH Information Technology
Slide 14
FY 10/11 1Q Accomplishments
Technology/Projects
• Special Recognition:
IT Leadership – Leadership Development/Coaching
Program
7/6/2015
Louisiana DHH Information Technology
Slide 15
IT Breakout
Sessions
7/6/2015
Louisiana DHH Information Technology
Slide 16
Breakout Sessions
Goals:
 Based on feedback from our last Quarterly meeting, we created a new meeting format
 More detail about more IT topics delivered by more people
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Approximately 20 minutes per session
6 Sessions are divided into the following current IT initiatives:
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Groups based on:
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IT Service Desk, PMO/Clarity, SharePoint/Business Intelligence (BI), Customer Relations Management
(CRM), Technology (Disaster Recovery, Windows 7, Strategy), Video Conferencing
Pre-registration via survey process
Registration this morning
If you are unsure of which group you are in, please visit the registration area
Please be considerate of all the other sessions and keep conversation levels at a
minimum
Start times, 5 min warning, and end times will be announced
7/6/2015
Louisiana DHH Information Technology
Slide 17
Thank You!
• To all who helped make this morning possible!
(IT Leadership, IT Staff, etc.)
• A special thanks to Anita Milling for thinking of
all the little things 
7/6/2015
Louisiana DHH Information Technology
Slide 18
http://www.surveymonkey.com/s/7ZKC3B2
7/6/2015
Louisiana DHH Information Technology
Slide 19
Lunch
• Next Quarterly Meeting – Date/Loc TBD
• Let’s eat!! – Lunch brought to you by TIBCO!!
• If you would like to join us for lunch today, please
make plans to remain here at the museum.
• All food must be consumed here at the Museum
• No doggy bags!
7/6/2015
Louisiana DHH Information Technology
Slide 20
Appendix
7/6/2015
Louisiana DHH Information Technology
Slide 21
ADSS=Application Development, Service & Support
DBS=Database Services
HIT=Health Information Technology
MOU=Memorandum of Understanding
COE=Center of Excellence
Infras=Infrastructure
PMO=Project Management Office
SC=Steering Committee
Organizational Charts:
DHH Core IT Team
John Ragsdale-329
CIO
Vacant
Admin-Westaff
Leslie Toler-321-20
Admin Assistant
SH= Sparkhound
NO=New Orleans
SW=Student Worker
IT Governance Board
Chuck Diermann-321-27
SSGB Consultant
Technology Team
Cammie Talbot -348
Dep Dir of Data Center
& DBS
Randy Felder-343
Dep Dir of Technology
Howard Polk-328
Dep Dir of IT Oper &
Strategic Projects
Vacant
DBS Mgr
Anita Dupuy-336-56
Admin Coordinator
Strategic Projects (TBD)
DBS
Louis Benedetto-321-09
Karl Bosh-LSU-NO
Mike Francisco-321-10
Kevin Keller-NO
Kim Rainery-LSU-NO
Data Center
Bill Harrison-346
• Pat Melson-321-24
• Vacant
Nick Guilbeau-336-17
Andrew Perez-336-14
Bryan Tate-336-12
• Vacant
Donald Cupit-NO
Truc Le-NO
Jeremy Mott-NO
7/6/2015
Data Center
Mark Rippa
•Toby Guillory-337
Mark Pellegrin-336-16
Bob Soderquist-Region 8
Chris Vinson-Region-2
Vacant
•Vacant-341
Benny Besson-336-18
Tom Brasher-336-15
Joey Dugas-336-13
Vacant
Anita Milling – 329
Executive Advisor
BI/Reporting COE
• Karen Danel-70%
• Jacques Kado-70%
• Carolina Bailey-70%
• Wei Wei-70%
• Marty Smith-70%
• Gloria Tanner-50%
IT Security
Betty Liu-338
• IT Funding SC
Service Desk Field/BR
Scott Ingram-342
• Jane Davidson-321-22
Jamie Williams-SH-332
Jon Faciane-SH-332
Phillip Kissinger-321-40
Roy LeBlanc-321-23
Roderic Newton-321-39
Mike Page-SH- 332
Vacant-332
Bobby Williams-321-35
• Buddy Jones-Region 6,7,8
Mike Briggs-Region 6
Vacant -Region 7
Revreda James-Region 7
Gerald Newman-Reg. 6,7,8
WAN/Video
Glen Liu-344
• Mike Austin-345
Teresa Fong-336-11
• Johnny Dedon-321-29
Milton Caillouet-336-55
Robert Gayle-321-16
Bryn Whatley-NO
• Gene Guffey-Video-321-30
• Jesse Kirby-321-26
Terry John-321-25
Tim Taylor-321-28
Region 4 HD
•Synergy - MOU
Rimond Allam-321
IT Architect
Service Desk Field/NO
Kirk Perilloux NO
•Jerome Hebert- Region 3
Chris Souders-Region-9
Jude Thibodeaux-Region-4
Barry Toothman-Region-5
• Vacant
Gareth Stitt -SH-NO
Alexander Chan-NO
Wayne Howard-NO
Molly McCauley-SH-NO
Alvin Richardson-NO
Marcus Smith- SH-NO
App Team
• Fred Mouton-617 Nrth St
•Rosalinda Deville-321-02
• Jacques Kado-321-01
Carolina Bailey-NO
Gloria Tanner-321-33
Wei Wei-321-36
App Team MOU
• Joseph Fontenot-OAD
• Joe Pitzer-OCDD
Pat Potier-OCDD
David Starns-OCDD
Vacant-OCDD
OMHIIS MOU - SRI
StarLIMS -Lab MOU
Louisiana DHH Information Technology
• Catherine Evans – NO
• Bogdan Iliescu-NO
• Wayne King-NO
Tonetta Morrison-459
Dep Dir of Applications
Randy Curvan
Dep Dir of PMO
Paula Turner-321-05
CRM Mgr
PMO
Karen Danel-321-15
Amy Landry-321-17
Michael Maerz-321-18
Vacant-LSU-NO
OPEN EPHT POSITION
OPEN HIT POSITION
Customer Relations
Mgmt (CRM) Team
20+ BA’s
• Portfolio Mgmt SC
• HIT SC
• Info Mgmt SC
Juanita Alexander
447-50; App Mgr
App Team
•Marty Smith-321-06
•Inetta Hull-321-03
•Lily Lin-321-08
•Marshall Richard-321-04
Beth Brailler-321-13
Kelli Farran-321-14
•Rosie Shreve-321-07
Sheila LeStrade-321-11
Lisa Wilson-321-12
SharePoint COE
• Andrew Perez-70%
• Bob Chappuis-70%
• Jerome Boyd-40%
• Sheila LeStrade-70%
Slide 22
Organizational Charts:
IT Staff in DHH Offices
7/6/2015
Louisiana DHH Information Technology
Slide 23
56
236
Organizational Charts:
Medicaid IT Teams
Don Gregory
Medicaid Director
Diane Batts
Medicaid Deputy Director
Eligibility Systems
Kyle Viator
Medicaid Deputy Director
Medicaid Programs
Robyn Schifano
Section Chief/Eligibility Systems
Chris Dykes
UNO Project Director
Chris Newsom
IT Support/Tech Svcs
16 Staff
7/6/2015
Bobby Wilkins
App Dev/Support
12 staff
Laurie Tichenor
MMIS
REDMANE-8 Staff
Eligibility System Vendor
Brad Coney
Portfolio Manager
Ben Claxton
Database Admin
Jeff Raymond
UNISYS MMIS Vendor
19 non-IT UNO
Staff Members
3 staff
Louisiana DHH Information Technology
UNISYS
MMIS Vendor
60 IT Staff
Slide 24
300+
DHH Leadership Organizational Chart
JT Lane
Chief of Staff
Office of the Secretary
Anthony Keck
Interim Secretary
Office of the Secretary
Christine Arbo Peck
Director
Legislatv & Gov Relatns
Bruce Greenstein
Secretary – Sept 13th
Office of the Secretary
Anthony Keck
Deputy Secretary
Office of the Secretary
Jimmy Guidry, MD
DHH Medical Director &
State Health Officer
Clayton Williams
Assistant Secretary
OPH
Lisa Faust
Bureau of Media &
Communications
Julia Kenny
Assistant Secretary
OCDD
Steve Russo
Executive Council
Bureau of Legal Svcs
Hugh Eley
Assistant Secretary
OAAS
Director
Bureau of Policy
Research & Prog Dev
Rudy Macklin
Director
Bureau of Minority
Health Access
Gov Council/Phys
Fitness & Sports
7/6/2015
Gwen Johnson
Director
Bureau of Int Audit
Kathy Kliebert
Assistant Secretary
OBH
Addictive
Disorders
Mental Health
Jerry Phillips
Undersecretary
OMF
Don Gregory
Director
Bureau of Health Svcs
Financing (Medicaid)
Ivory Trent
Director
Bureau of Appeals
Jeff Reynolds
Director
Div of Fiscal Mgmt
Bhaskar Toodi
Director
Div of Health Economics
Keith Fitzgerald
Deputy Undersecretary
OMF
Sonya Pulliam
Director
Div of Contracts &
Procurement Support
Marshall Ryalis
Director
Health Edu Authority of
LA (HEAL)
Frankie Grant
Director
Div of HR, Training & Staff
Development
John Ragsdale
Chief Info Officer
Div of IT
Tara LeBlanc
Louisiana DHH Information Technology
Director
Div of Planning & Budget
Slide 25
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Process
People
How
Overall DHH IT Strategy
Portfolio Mgmt/Tools
Project Mgmt Processes
IT Governance Structure
Enterprise Architecture Council
• Service Desk Processes/Tools (ITSM)
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PM/TL Staff Model
Leadership Coaching
Staff development
Staff Recognition
Social Committee
Operations
Support
Technology
• Disaster Recovery/Bus Cont
• Broadband/Video/Network Virtualization
• Ongoing Network Refresh Plan
What
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Change Management
Resource Capacity
Kepner Tregoe Methodology
Metrics
7/6/2015
• Long Term
Application Strategy
• Maintain and advance current
business needs/strategies
OPH, OMH, OAD, OCDD, OAAS, MVA
Data
Operations
Business Rules/
Functions
Information
Projects
DSS, DPS, etc.
People, Entities, Codes, etc.
Security, Patient Assmt, Common queries, SOA, Common
ETL, etc.
BI/Reporting
Louisiana DHH Information Technology
Slide 26