Team A MGT/420 November 5, 2012 Gregory Waters

 Automobile Manufacturers  Retail Stores  After-Market Consumers  High quality components  Quality -Selling products with confidence  Voice activated , disc capacities, anti-theft, and quality sound

 Revamp the product  New car manufacturers and their standards  Narrowing down suppliers

       Improvement of product and service Adopt the new philosophy Cease dependence on mass inspections End the practice of awarding business Improve constantly -system of production and service Institute training Adopt and institute leadership        Drive out fear Break down barriers between staff areas Eliminate slogans, exhortations, and targets for the workforce Eliminate numerical quotas Remove barriers Encourage education and self-improvement for everyone Take action to accomplish the transformation

 Critical functions- planning, organizing, leading, and controlling  Strategic planning -long-term success and continuous quality improvement  Goal setting- TQM, total quality management



Points of Quality Management

   Constancy of purpose Adopt a new philosophy Cease mass inspection   End awarding business on the basis of price tag Constantly improve the system    Institute training on the job Improve leadership Drive out fear   Break down barriers between departments Eliminate slogans     Eliminate work standards Remove barriers to pride Education and self-improvement Put everyone to work 

Applies to the manufacturing industry

 Managers-committed to a quality product  Product that will last   Reduce inspecting every item Bigger price does not = quality product.

 Improving manufacturing process   On the job training Good leadership   Fix it program Parallel process    No Slogans Employee morale Employee voice   Reinforce the learning process -awards Improvement process is for everyone



Applies to the service industry

 Managers committed to customers service and quality     Services that are not provided by other companies Trust in employee performance Customers quality to service-service they deserve Constantly improving customer service    Training on the job Good leadership Change management- ask employees opinions    Service departments working together No slogans Full training for employees on changes    Employees involved in decision-making Reinforce the learning process Improvement process is for everyone

    TQM -quality expectations that the customer defines Customer feedback mechanisms The concept of requirements -competitive advantage Customer driven approach to quality

Foster, S. T. (2007). “

Managing quality; Integrating the supply chain

(3rd ed.)”, Upper Saddle River, NJ: Pearson Prentice Hall. Mind Tools, (2012),

“Deming’s 14 Points Philosophy: A Recipe for Total Quality”

. Retrieved From: http://www.mindtools.com/pages/article/newSTR_75.htm

Rita Gabay, (2012),

“Deming’s 14 Principles”.

Retrieved from: http://www.ctrials.org.il/files/BARQA_Article.pdf

Ustadh, (2011),

“The Role of Leadership in the Implementation of TQM in Organizations”

.

Retrieved from: http://smartinvestorsreports.blogspot.com/2012/03/role-of-leadership-in-implementation-of.html