Transcript PowerPoint - Travelport services

Travelport Hotels – Best Practices
Michelle King - May 2011
Agenda
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Overview GDS Channel - Why book on the GDS?
How are you selecting the hotels - Additional Search qualifiers
Where can I find out Hotel info?
What is BAR & Enhanced BAR?
What is complete Pricing/complete Pricing Plus?
Multi Level Rates - (Negotiated Rates) – Help?
Ask Travelport
Travelport Points – Agent Incentive
Q&A
Overview GDS Channel - Why book on the GDS?
Convenience
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Provides one-stop convenience for travel agents by integrating air, car and hotel segments in
the same PNR
Real-time Availability
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Allows for instant modification, cancellation and confirmation of your hotel bookings 24X7
90,000 hotels.
Better control
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Ensures all hotel segments are captured in agents back-office system for billing and invoice
printing purposes
Cost effective
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Reduces your search time for the best available hotel rates for your customers
Revenue Stream
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Financial Assistance to the agency
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Earn commissions of up to 10% on bookings.
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Travelport Points Programme
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How are you selecting the hotels - Search qualifiers
• Search by Chain –Select up to 3 preferred hotel chains to view hotels for the specified suppliers
only - HOA2DEC-5DECCHI/EM+ES+BW+SI+HY
• Specify up to 4 Rate Access Codes –
HOA03MAY-1NTLON/R-WESTMINSTER/¤IBM+COC
• Choose up to 8 Hotel Features that are important for your client (e.g. High Speed Internet,
Meeting Rooms, Health Club, etc.)
HOA03MAY-1NTANC/F-IND+HEA+SAU
• Specify rate category – Packages, Weekend Rates or Family Plan for your Leisure Customers;
Corporate or Convention Rates for the Business traveller
HOA2DEC-5DECLAS/C-SEN
• Search by transport type and/or property type
HOA03MAY-1NTCHI/R-MCCORMICK PLACE/T-C/D-30M
• Search by hotel name or up to 4 RoomMaster IDs, if you already know which hotel you are
looking for
HOA03MAY-1NTPARIS/R-CDG/N-MONTALE+FONT/D-30M
• Search for hotels based on their AAA star rating (for US hotels only)
HOA2DEC-5DECMIA/R-SOUTH BEACH/AAA4-5
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Where can I find out Hotel info?
Hotel Descriptions (HOD)
• Helping you find the right hotel for your customer: Access
comprehensive hotel descriptions for every hotel
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Where can I find out Hotel info?
Hotel Images
• To view hotel images and rich media, visit
http://support.galileo.com/hotelimages or access directly via Point&Click
platform
• Galileo Images is not platform dependant, agents only need internet access
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Where can I find Hotel info?
Rate Rules
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HOV Screen – Rate Rules
ALWAYS ALWAYS check the rate rules in HOV
– Check the cancellation policy of that rate
• Does it allow you to modify or cancel without penalty?
• Does this rate with its stringent conditions meet my pax needs?
Don’t just recommend the cheapest rate.
• When must I cancel to avoid penalty?
Best Available Rate Programme (BAR)
Industry first and leading hotel programme of its kind
– More than 174 chains contracted- representing 54,000 properties
– Lowest public, non-restricted rates
Benefits
– Increased booking confidence time saving &
improved efficiency through a streamlined
shopping process
– No need to shop outside of Galileo
– Offers parity with all other channels
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BAR indicator
on screen
Enhanced Best Available Rate - COMING SOON
• Enhanced BAR is a new programme, where suppliers commit to
providing Travelport with their full range of public rates including
restricted (e.g prepaid, non-refundable) – similar to full content
agreements that we have with airlines
• Enhanced BAR participants will have the # indicator. We will retain
the ! for standard BAR participants
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What is Complete Pricing?
Features
• Complete Pricing provides an agent with the complete cost, including
room rate, taxes and surcharges, of the hotel stay up front
• Complete availability (HOC) display includes an APPROX TTL column,
which lists the total cost of the hotel stay
• Rate rules (HOV) and sell displays contain the complete pricing
information
Benefits
• Improved efficiency by eliminating manual calculations
• Provides customers with better service by giving them the true cost of
their hotel stay
• Total Price is stored and printed on the itinerary – reduces customer
service issues
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What is complete Pricing?
Examples
Total Price for Stay
including Tax and
Surcharge
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What is Complete Pricing Plus?
Key Targets:
– Enhance availability search functionality
– Replace free text elements with formatted data
New search qualifiers:
• Number of rooms
• Number and ages of children
• Bedding configuration (1 King or 2 Double, etc)
Key Elements:
– Complete Pricing “Plus” : Return complete price on HOC, including
children price and extra persons
– Multi-Room Availability: validate availability of the room/rate products for
which multiples were desired and identify if the desired number of
rooms are available for that room type
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What is Complete Pricing Plus
Key Elements (continued):
– Formatted Descriptive Room, Rate and Rule Data: replace free text
descriptions of the following fields with OTA compliant indicators or
formatted text
 Bedding Configuration (e.g. 1 King Bed = 1K)
 Room View
 Rate Category (i.e. R=RAC, C=COR, G=GOV)
 Smoking vs. Non-Smoking
 Meal - indicator if Breakfast, Lunch and/or Dinner is included
and meal type (if specified)
 Commissionable vs. Non-Commissionable
 Deposit, prepay, guarantee requirements
 Whether or not credentials are required
 Formatted CXL policy w/date & time
– Store Key Rate/Rule Data in Booking Record
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Examples of Complete Pricing Plus (CP2)
Total Price for Stay including
Taxes and matched child
request
Indicator that a (G)uarantee is
required to book the room/rate
Structured rate rule response
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New Galileo HOC screen – supporting CP2
Rate
Category
Guarantee
Commission
Nightly
Rate
Approximate
Total
MLR
Code
Bedding
Room
View
Meals
Included
Cancellation
Deadline
Credentials
Req’d
Refundable
Negotiated Rates - Help?
• A few reasons why you can’t see neg rates
• Availability closed out
Check availability for ONE night for 3 consecutive months eg 1
Sep, 1 Oct, 1 Nov
• PCC not given viewership
Check if the neg rates of any other hotel from SAME chain is
showing.
• Neg rates not loaded
Either contact the chain to load or seek Travelport’s help
ASK Travelport
We understand you need a convenient place to turn to for support and that
you need answers fast. To ensure you get the right information, at the right
time, we’re continually enhancing ASK Travelport – our leading online support
service, where you can get immediate answers to questions 24 hours a day,
every day of the year
Here is some of the additional facilities that are available via Ask:•
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Quickly find answers using enhanced ‘Ask a Question’ capabilities
The ability to request replies via e-mail
‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance
Use a convenient Agent Assist Online Chat Service for immediate, expert guidance
Track the status of a reported incident or issue – all the way through to resolution
www.ask-travelport.com
Travelport Confidential
Travelport Points
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Agency Owner Registration Process
Huge range of rewards to choose from
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Homepage & management dashboard
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Summary
• Commercial Benefits of a GDS booking
(FA, Commission, TP Points)
• Rates & Availability - Negotiated, BAR, Enhanced BAR, Consortia
Rates, Total Rates (Complete Pricing)
• Hotel Info/Help – Images & Descriptions, ASK Travelport
• TP Points – Get Rewarded for your bookings !!!
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