Bomgar Remote Assistance
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Transcript Bomgar Remote Assistance
Chris Lesswing
Corey Peterson
Jacob Morzinski
What is Bomgar?
Secure Remote Desktop Tool
Allows technician to easily connect to and support
clients remotely.
As simple as connecting to remotehelp.mit.edu
Why do we use Bomgar?
Clarify the description of client problems
Faster resolution of client issues
Make needed adjustments to client system
Leverage tech support staff to increase coverage
Avoid walking 5 snowy blocks
How to use Bomgar
go to: remotehelp.mit.edu
Click on technicians name