KNOWLEDGE MANAGEMENT Knowledge Cycles

Raymund Sison, PhD College of Computer Studies De La Salle University [email protected]

http://mysite.dlsu.edu.ph/faculty/sisonr

Basic Knowledge Life Cycle

Knowledge Creation Knowledge Transfer

CSC707M (Knowledge Management)

Knowledge Use

Dr. Raymund Sison 2

Knowledge Management

Knowledge Creation Knowledge Transfer

Simply put, KM is the management of the knowledge life cycle.

Knowledge Use

CSC707M (Knowledge Management) Dr. Raymund Sison 3

Basic Knowledge Life Cycle

Knowledge Creation Knowledge Transfer

CSC707M (Knowledge Management)

Knowledge Use

Dr. Raymund Sison 4

Knowledge Creation

(Nonaka, 1991)

TO Tacit Explicit Tacit

Socialization Externalization

FROM Explicit

Internalization Combination Nonaka, I. (1991). The Knowledge-Creating Company

. Harvard Business Review.

Nov-Dec.

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Activity 1

   Form groups.

Recall your group’s top 3 pieces/chunks of knowledge. From these, give 1 concrete example of knowledge created using each of the four processes.

Draw a pie chart showing the group’s opinion as to the relative amount of knowledge created by each process.

 A representative from each group will discuss his/her group’s answers in front.

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Basic Knowledge Life Cycle

Knowledge Creation Knowledge Transfer

CSC707M (Knowledge Management)

Knowledge Use

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Knowledge Transfer: Direct

Knowledge Creation Knowledge Transfer (Direct) Knowledge Use

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Knowledge Transfer: Indirect

Knowledge Creation Knowledge Transfer (Indirect) Knowledge Use

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Codification vs. Personalization

(Hansen et al., 1999)

How is knowledge transferred?

Role of IT Typical team structure demographics Codification Employees refer to documents or databases containing codified knowledge Personalization Knowledge is transferred person-to person Connect people across enterprise with codified knowledge Connect people through communication tools Large teams; most members are junior level Junior employees not an inordinate proportion of team

Hansen, M., Nohria, N. & Tierney, T. (1999). What’s Your Strategy for Managing Knowledge?

Harvard Business Review,

March-April 1999, 106-116.

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Creating Connections

(Skyrme & Amidon, 1997)

Temporary/Flexible Permanent Formal Informal Office layout Multi-function teams Collocation Secondment, job rotation E-mail Meeting areas Meetings, events Communities of practice Building design Reward systems Training and development Formal knowledge bases Intranet Professional networks

Skyrme, D. & Amidon, D. (1997).

Creating the Knowledge-Based Business.

Business Intelligence Ltd.

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Activity 2

  Form groups.

Recall your group’s top 3 most important pieces/chunks of knowledge. Discuss the best way to transfer these knowledge pieces or chunks.

 A representative from each group will discuss his/her group’s answers in front.

12 CSC707M (Knowledge Management) Dr. Raymund Sison

Basic Knowledge Life Cycle

Knowledge Creation Knowledge Transfer

CSC707M (Knowledge Management)

Knowledge Use

Dr. Raymund Sison 13

Activity 3

  Form groups.

Recall your group’s top 3 most important pieces/chunks of knowledge. Describe barriers to the use of (or access to) knowledge that you have encountered.

 A representative from each group will discuss his/her group’s answers in front.

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A Definition of KM*

Knowledge management in organizations refers to:  organizational processes and structures  that leverage the synergy between • • information technology and people  in the creation, transfer and use/reuse of knowledge  to improve individual as well as organizational productivity. *This is essentially the definition in our course syllabus.

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