Transcript Steve Lee - Social Impact Exchange

Single Stop
An Opportunity to Make Life-Saving Differences
for Millions of American Families
Steven Lee
Robin Hood Foundation
TM
How it Works: The Single Stop Model
The Benefits Enrollment Network
Benefits
• Manages site triage/intake
• Refers clients to legal, financial, and tax
• Point person with Single Stop USA
Free Tax Prep
• Provides tax return filing for clients
• Coordinated by Single Stop
Full-Time
Site Coordinator
Seasonal Staff /
Local Partners
Legal
• Attorney provides legal counseling
• Coordinated by Single Stop USA
Financial
• Counselor provides financial advice
• Coordinated by Single Stop USA
Part-Time
Attorney
Part-Time
Financial
Counselor
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The Problem: Silos + Gaps = Weak Safety Net
(Participation Rates [of those eligible] by Program)
Only 7% of working poor families receive
all four of the government’s major
benefits and tax credits – including
EITC, food stamps, Medicaid, and child
care assistance.
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Children’s
Health
EITC
National School
Lunch Program
Food
Medicaid
Stamps/SNAP (Adults)
TANF
Child Care
Housing Choice
Voucher
Single Stop’s Model Connects Clients with Resources
that Lead to Self Sufficiency
Single Stop provides
a suite of services...
Typically distributed through
community partners
•Community Colleges
•Community-Based Organizations
•VITA Sites
•Health Clinics
•Workforce Development Centers
•Childcare Centers
•Settlement Houses
•Housing experts
•Food Pantries
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Targeted to underserved, low-income
households
90,000 Low-Income Families Accessed Nearly $230
Million* through Single Stop in New York in 2009
Cost - $12m
Financial
Counseling**
$5,260,000
Legal Services
$99,000,000
Tax Assistance
$34,000,000
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•Robin Hood Metrics
•**Assumes a $2,000 financial risk metric per client served.
Benefits
Counseling
$89,000,000
SINGLE STOP - SCALABILITY
CBO/Scatter Site Model
Large Scale Delivery Model
Commercial Settings – e.g., Wal-Mart
Client Settings (multiplier poverty
fighting impact)
•Community Colleges (students - retention)
•Hospitals (patients - health)
•Prisons/Jails (Inmates - recidivism)
City Settings
•Public Libraries
•Public Housing Facilities
Cost - $12 million
Participants – 90,000
Cost per participant - $133
Benefits: $230m
ROI – 19:1 ($230m/$12m)
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Cost - $18 million
Participants – 200,000
Cost per participant - $90
Benefits: $500 (including multiplier effect)
ROI – 28:1 ($500/$18m)
Challenges to Singe Stop Scale
 Large, bureaucratic organizations
 Lessons from Rikers and CUNY
 Mission alignment
 Leadership buy-in
 Tracking outcomes
 Operational Hurdles
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