ITS Extended Leadership Agenda May 31, 2012

• News and Notes -Russell Sharp • Performance Review Cycle – Karen Polhemus • Collaboration Model and Governance – Jane Livingston • Wifi Update – David Galassi 1

News and Notes

Russell Sharp 2

ITS Extended Leadership- Future Topics

Send suggestions to Adriene Radcliffe ([email protected])

June Agenda

Wide Banding – Guest from HR ITS Website – Jane Livingston Service Management Update – Adriene Radcliffe ERP Update – Marc Ulan • • • • Future Agendas • Information Security Update - Rich Mikelinich • • • Salesforce and Contactual technology platform - John Jibilian Document Management landscape – Brian Wolson Disaster Recovery Planning – Bob Condon/Susan Kelley • • Event Calendars - Eric Wittmann Service Catalog - Ricardo Chavira Email Modernization Update - Bob Condon Service Management Update – Adriene Radcliffe Vendor Management Updates - Ed Frey Identity Management Update -Rod Gustavson 3

Performance Review Cycle

Karen Polhemus 4

IT Collaboration Model

Jane Livingston May 2012 5

Governance vs. Collaboration

• IT Governance specifies the

decision rights and accountability framework

to encourage desirable behavior in the use of IT (Weill, P., Woodham, R., 2002) • Collaboration is working together to achieve a goal. a deep, collective, determination to reach an identical objective (Wikipedia May 29, 2012) 6

The Vision for IT decision making

• • • Institute a clear framework that enables IT collaboration across Yale Continuously improve IT decision-making through client feedback and metrics Make decisions in a transparent fashion and communicate them effectively 7

Where we’ve been. . .

8

Where are we headed?

• • • • Cohesive vision and a strategy to advance us to that vision Transparency in – Decision rights – Prioritization – Accountability Framework to enable collaboration and communication Well defined and understood roles and responsibilities 9

“Domains” of IT for decision making

IT principles High-level statements about how IT is used in the business that help guide decisions.

IT architecture Organizing logic for data, applications and infrastructure captured in a set of policies, relationships and technical choices to achieve desired business and technical standardization and integration .

IT infrastructure strategies Centrally coordinated, shared IT services that provide the foundation for the enterprise’s IT capability .

IT investment and prioritization Applications Specifying the academic, scholarly or business need for purchased or internally developed IT applications.

Decisions about how much and where to invest in IT, including project approval and justification techniques .

4/25/2020

What guides our decisions?

Well, ideally, the principles, but what influences principles?

1.

Business demand 2.

Legal/compliance requirements 3.

Financial constraints 4.

Alignment with the mission of the institution you serve 11

Information flow in new model

Listening, talking, learning

Special Interest (Strategic) Committees IT Committees (TIC & TOC)

Listening, deciding, managing Listening, measuring, reporting, executing

Metrics, Surveys, feedback, Service Management University Leadership

Listening, learning, deciding

New Services introduced

Planning, implementing, executing

12

Proposed strategic committees

1.

2.

3.

4.

5.

6.

Research Committee - Faculty and researchers Teaching & Learning Committee – Faculty and Students Information Security Committee - privacy, legal and technology leaders Administrative Operations Committee – Administrative Systems leaders Medicine and Health – Medical and health leaders IT Advisory Board – external-to-Yale technology leaders IT Operations Committees (TIC & TOC) Metrics , quality assurance & satisfaction Special Interest (Strategic) Committees University Leadership New Services introduced 13

TIC and TOC

Technology Initiatives committee (TIC)

Comprising technology leaders from across campus and ITS, this group meets monthly to plan and discuss IT events, operations, opportunities, strategies and innovational directions.

Technology Operations Committee (TOC)

Comprising ITS staff this group manages projects, operations, services, budgets, and has overall accountability for ITS services.

IT Operations Committees (TIC & TOC) Metrics , quality assurance & satisfaction Special Interest (Strategic) Committees University Leadership New Services introduced 14

Service Management, metrics and satisfaction

Create and maintain:

• Aggregate IT Demand • Service metrics • • • Roadmaps

Collect and listen:

• Project/portfolio reviews Financials Emerging technology and opportunities • • Client satisfaction surveys Feedback from website, Yammer, etc IT Operations Committees (TIC & TOC) Metrics , quality assurance & satisfaction Special Interest (Strategic) Committees University Leadership New Services introduced 15

The Trifecta…

Strategic Committees Portfolio Governance Service Management & Operations 16

Emerging Portfolio Governance

17

Thank you Questions?

Jane Livingston May 2012 18

Wifi Update

David Galassi 19

Our Challenge

Survey Results: Themes

• • • Coverage – Outdoor – YNHH – Residential Colleges Ease of Access – Can’t get on YaleSecure Reliability

Coverage

• • • • 100% indoor coverage No deployed outdoor coverage: coming soon No Yale university Wifi at YNHH 5156 access points

Networks

• • • • YaleSecure: the primary wifi network to be used by any capable device by anyone with a NetId YaleGuest: the network to be used by short term visitors to the campus. People without a NetID Yale Wireless: Not encrypted, requires MAC registration. To be used by devices that don't support enterprise WPA2 YaleWPA,YaleWPA2: same as YaleSecure, but being retired this summer.

alphabet soup

• • • • 802.11b: B=buy a new computer 802.11a and 802.11g: 54Mbps... Really 15-20 Mbps 802.11n MIMO: 450 Mbps... Really 50-100Mbps 802.11ac: Coming soon, gigabit wifi... Really who knows

Technology

• • • • Strategic technology provider is Aruba Networks 65% support 802.11n

Dual Radio support: 2.4 ghz and 5 ghz 802.11n running only at 5 ghz

the stats

• • • • 14,024 simultaneous devices on networks at afternoon peak this spring. – ~6500 devices in fall of 2010 ~30,000 unique devices seen each day 47% YaleSecure, 23% YaleGuest, 21% Yale Wireless 74% of wired ports in residential colleges unused in last 90 days

More Stats

Recent Changes

• • • • • Major Systems upgrade over Spring break New 2048bit SSL Certificate for YaleSecure 1GB to 2GB backhaul upgrades New Website End User awareness campaign

wifi.yale.edu

What's next: before the fall term

• • • • • • Say goodbye to YaleWPA and YaleWPA2 YaleGuest allows only port 80/443 and external VPN. No Yale VPN access Re-architect Wifi network for capacity rather than coverage. More APs Continue rollout of 802.11n

Outdoor Coverage on Old Campus and Cross Campus 2GB to 10GB backhaul

What's after that: 1-3 years

• • • • • • • • Continue to add capacity Retire Yale Wireless at Medical school More Outdoor coverage: Multicast over wifi A solution for bonjour: wifi printers, apple TV, etc.

Creation of industry standard wifi user experience score with the help of Aruba Networks. To proactively predict user satisfaction.

802.11ac

Replace Yale Wireless with new network if necessary