Transcript Understanding Work Teams

Understanding
Work Teams
©Prentice Hall, 2001
Chapter 9
1
Learning Outcomes
• Learn why work teams are popular in
organizations
• Review the five stages of team development
• Compare work groups and work teams
• Identify four common types of work teams
©Prentice Hall, 2001
Chapter 9
2
Learning Outcomes
• List the traits of high-performing work teams
• Learn how organizations create team players
• Explain how management can keep teams
from becoming stagnant
• Analyze the role of teams in continuous
process improvement programs
©Prentice Hall, 2001
Chapter 9
3
The Popularity of Teams
Performance
Efficiency
Job
Satisfaction
©Prentice Hall, 2001
Chapter 9
4
Stages of Team Development
Prestage I
Stage I
Forming
Stage II
Storming
Stage III
Norming
Stage IV
Performing
Stage V
Adjourning
©Prentice Hall, 2001
Chapter 9
5
Comparing Work Groups and Work Teams
Work Groups
Share information
Neutral (may be negative)
Individual
Random and varied
©Prentice Hall, 2001
Work Teams
Goal
Synergy
Accountability
Skills
Chapter 9
Collective performance
Positive
Individual and mutual
Complementary
6
Types of Work Teams
• Problem-solving
• Functional
• Self-managed
• Cross-functional
• Virtual
©Prentice Hall, 2001
Chapter 9
7
Clear
Goals
Unified
Commitment
Good
Communication
Effective Teams
Relevant
Skills
Mutual
Trust
Negotiating
Skills
Effective
Leadership
Internal
Support
©Prentice Hall, 2001
External
Support
Chapter 9
8
Challenges of
Creating Team Players
Individual
Preferences
©Prentice Hall, 2001
National
Culture
Chapter 9
Work
Environments
9
Key Roles on Teams
Adviser
Linker
Creator
Promoter
Assessor
Organizer
Producer
Controller
Maintainer
©Prentice Hall, 2001
Chapter 9
10
Shaping Team
Behavior
Selecting
Training
Rewarding
©Prentice Hall, 2001
Chapter 9
11
Reinvigorating
Mature Teams
Preparation
Refresher
Training
Advanced
Training
Constant
Learning
©Prentice Hall, 2001
Chapter 9
12
Contemporary
Team Issues
Continuous
Improvement
©Prentice Hall, 2001
Chapter 9
Workforce
Diversity
13