Transcript Back Office Support - Coban Technologies, Inc.

Coban Technologies User’s Conference
2013
Coban Technologies, Inc.
11375 West Sam Houston Parkway South #800
Houston, Texas 77031
Tel: 1-281-277-8288
Forum: Back Office Support
 New Menu in BOClient 3.3.4 and above
• Add On
• Reports
 New features in Video Search 3.3.X and above
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Manually retain video
Front camera only
Rear camera only
GPS Speed Exceeded
 BOClient troubleshooting
 New features request
Forum: Back Office Support
New features in Video Search
• Manually retained video
• Front camera only
• Rear camera only
• GPS Speed Exceeded
Forum: BackOffice Support
BOClient Troubleshooting
 BOClient not launching
 Error 75 Path/File Access Error when launching
BOClient
 Newprog does not exist when launching BOClient
 Coban services logs and its important
 Coban vehicle logs and its important
 Unable to locate video after a wireless or cradle
upload
 .xml, .txt, .cfg, .ocx file function
 Run time errors
Forum: BackOffice Support
BOClient not launching
• If this is a new installation and launching BOClient for the first time,
please wait for post installation to be completed. This will take a few
minutes
• If it is still not launching, cancel BOClient in Task Manager Processes Tab
and re-launch BOClient
• Go to C:\Program Files\DVMS folder. Select the contents in DVMS folder>
right click> select Properties> Remove the Read-Only attributes. Re-lauch
BOClient
• Delete the following folder C:\Program files\DVMS and reinstall DVMS
Client software
Forum: BackOffice Support
Error 75 Path/File Access Error when launching BOClient
• Right click on C:\Program files\DVMS folder> Click Properties> Security
Tab, and give each user full control to the folder
• Right click on the BOClient icon and select Run as administrator
• Create a Domain User or a Domain Service Account to run COBAN services
and application. Contact Coban Technical Support for further assistance to
generate the executable files
• Make sure the user account is added to the local administrator group
• In Windows 7 and Vista Disable UAC
Forum: BackOffice Support
Newprog does not exist when launching BOClient
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Right click on C:\Program files\DVMS folder> Click Properties> Security Tab,
and give each user full control to the folder
Create a Domain User or a Domain Service Account to run COBAN services and
application. Contact Coban Technical Support for further assistance to
generate the executable files
If the IP address or Computer name was changed recently. Launched
BOClient.exe from DVMS folder and enter the correct IP address or Computer
name
Maintenance> System Profiles> Server Configuration> Enter the new IP
address in the Video Server IP> click Update when done
Forum: BackOffice Support
Coban services logs and its important
These services are responsible for daily data maintenance activities; execute
commands to check in, check out tapes, audit library, and retrieve video files
from Tape system; monitoring MS SQL service, Coban Service; etc.
They are:
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Coban Service
Coban SQL Service
Coban FTP Post Service
Coban Server Date Time Service
Their logs can be located @ C:\Program files\Coban server\logs
Or C:\Program Files (x86)\Coban Server\Logs
Related Files:
 C:\Program Files\Coban Server\services\cobanRemote.exe (Coban Service)
 C:\Program Files\ Coban Server\services\cobanWatchSQL.exe (Coban SQL Service)
 C:\Program Files\ Coban Server\services\ cobanPostFTP.exe (Coban FTP service)
 C:\Program Files (x86)\Coban Server\services\serverdatetimeinfo.exe (Serve date and
time servide)
Forum: BackOffice Support
Coban services logs and its important
Coban Service
 Coban service is a main maintenance service running at Server side. Its responsibility includes
the following tasks:
1. Video files maintenance
 Deleting video files from hard disk everyday. The service will
delete files from hard disk.
 Deleting video files from Tape System everyday.
 Deleting SQL database records everyday.
2. Check and execute BoClient commands
 Check in and Check out tapes
 Audit tape library
 Retrieve video files from Tape system
3. Check system time
 If someone changes server system time, this service will inform the user by
writing a log into exception log files.
Forum: BackOffice Support
Coban SQL Service
Coban SQL Service is responsible to monitor the status of Coban
Service, Coban FTP service and MS SQL service.
 If Coban service or Coban post ftp service stop, a yellow window
will appear reminding the user to start the service(s) by clicking
the OK button. After these services are started, this window will
disappear automatically.
Coban Server Date and Time Service
It is responsible for synchronize the vehicle date and time with the DVMS
server date and time.
Forum: BackOffice Support
Coban FTP Service
Post FTP Service is a Windows service running on the server side to maintaining the
files received by FTP.
 The service processes the files transferred to hard disk from In-Car Unit through
wireless network. It can update SQL database, moves the video files to exact
officers’ directory.
 The service moves snapshots once a minute. All jpg files under snapshots are
moved to the exact directory.
 The service moves video files from uploaded directory to exact officers’ directory.
 The service insert record to SQL database
Forum: BackOffice Support
Coban vehicle logs and its important
The In-Car Log allows the administrator to sort
information about officer activities when they
were patrolling.
The vehicle logs can be located @
\\172.17.4.21\videos\ftpvideos\uploaded\logs
Or
:\ftpvideos\uploaded\logs
Forum: BackOffice Support
Unable to locate video after a wireless or cradle
Upload
1. Check :\\172.17.x.x\videos\ftpvideos. If the video is located in the ftpvideos,
hdd, or uploaded folder and is not moving. Proceed with step 2.
2. Check Coban FTP Service and make sure it is running
3. Check Coban FTP Service logs for any error
4. Check the Officer folder under \\172.17.x.x\videos\videofiles\OfficerID folder. If
the video is there, run “integrity.exe’ from
\\172.17.x.x\videos\newprog folder
5. Obtain the vehicle logs for further analyze to see if the videos was successfully
uploaded through wireless. If it is uploaded through cradle, there is also upload
cradle logs.
Cradle mobile hard drive logs can be located
\\172.17.4.21\videos\ftpvideos\uploaded\logs
Sample logs: log20130412-30101089.txt
Forum: BackOffice Support
XML Files Functions
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Mpg
.txt-event log like light bar
-M.txt-digital signature
-B.xml-suspect information
-A.xml-metadata: starting and stopping time, patrol ID, etc.
-D.txt: contain GPS Coordinate
Other Files Functions
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wi.cfg with the word "wi" in the file changes Record buttons to Square boxes.
Known.ocx - This file remove the option Know Race before stop in the Event
Selection
devCtrlList.ocx - disables wireless until the officer hits upload. this comes in handy
if unit is getting BSOD due to switching to other APs while driving
Forum: BackOffice Support
Run time error 53 File not found: YuanFileLib.dll when selecting Video
Search in BOClient
• Check for EDGE CODEC version in Add/Remove program or Programs and
Features. It will listed as Codecs under
• Make sure the EDGE CODEC version matches with the AMESDK.exe,
YuanCardLib.dll, YuanFileLib.dll, and YuanClientLib.dll version in the following
folder: C:\Program files\DVMS or C:\Program files (x86)\DVMS
Note: Permission will required for EDGE Codecs installation
Forum: BackOffice Support
Run time error 52 Bad file name or number
BOClient is running already by another user logon to the unit remotely. Check under
Task Manager> Processes for BOClient.exe program and end task
Reboot the workstation and try launching BOClient again
Run Time Error 91: object variable or with block variable not set during
video search
Check for H.264 Codecs installation in the Add/Remove Program. If H.264 Codecs is
not installed,
1. Delete the batch file RUN115.bat from C:\Program files\DVMS folder
2. Launch BOClient will reinstall H.264 Codec
Note: Permission will required for EDGE Codecs installation
Forum: BackOffice Support
New Features Request
Forum: BackOffice Support
Thank You!
Contact Information:
Dan Lam
Technical Support Manager
713-499-0510 (Mobile)
281-277-8288 X117 (Office)
Email: [email protected]