Transcript System presentation in Powerpoint
PRICEONE PROCESSAMENTO LTDA
The PriceOne developed the first system of business management and pricing for outsourcing companies in the segment and CONTACT CENTER CALL CENTER and specializes in technical solutions for projects and operations platforms and CONTACT CENTER CALL CENTER. See our products on our www.pricing.com.br
Customer
Module Design and Prices
TRAFFIC – TELECOM – INFRASTRUCTURE - IT MAINTENANCE SYSTEMS - DEVELOPMENT - WAGES BENEFITS – ADMINISTRATION – TAXES - COST OF CAPITAL COMMISSIONS ON SALES – INDICATORS - MANAGEMENT REPORTS
PROFITABILITY
CONCERN WITH THE RETURNS AND RETURN ON CAPITAL IS THE CORE OF PRICING STRATEGY OF CALL CENTER PRICE. IN ALL STAGES OF MEASURING A PROCESS YOU MAY RETURN REQUIRED BY DESIGN BY MANY INDICATORS IN THE SAME MOMENT IN WHICH THE PROJECT RESOURCES allocates a, AMENDING THE TERM OF THE CONTRACT, AMENDING THE CONTRIBUTION MARGIN ETC
COMPOSTION VALUE EBITDA VPL PROJECT IRR CURVES OF TRAFFIC X AGENTS ROI
SERVICE LEVEL
TRAFFIC
SERVICE PERIOD DETERMINED TRAFFIC ESTIMATED TRAFFIC
AUTOMATIC DISTRIBUTION OF AGENTS IN SERVICE AND DAY SHIFT WORK FOR LESS COST OPTIMIZED RH DIMENSIONING PREPARE AGENTS FOR BETTER RELATIONSHIP TURN Agents 24, 30 and 36 hours per week
PERIOD OF SERVICE INBOUND OUTBOUND SIZING OF AGENTS AND SUPERVISORS JOURNEY A WORK
FINANCIAL PARAMETERS RHHUMAN RESOURCES PERIOD OF ATTENDANCE PRICE FORMATO DO OUTSOURCING TERM PROJECT PROFIT MARGIN COMMISSIONSS FINANCIAL CHARGES JOB TAXES
SCHEME OF WORK REMUNERATION POLICY Fixed and variable remuneration INDIRECT WAGES
SOCIAL BENEFITS
OTHER COSTS RH OVERTIME ADDITIONAL NIGH TREINING TURN OVER E FÉRIAS
HARDWARE SYSTEM TECHNOLOGY AND INFRASTRUCTURE INFRAESTRUCTURE INVESTMENTS SPECIFIC USEFUL LIFE DESCRIPTION OF THE SOLUTION VALUE INVESTING DEPRECIATION AMORTIZATION
COST OF IMPLEMENTATION
COST OF IMPLEMENTATION
0800
TELECOM
INBOUND OUTBOUND LOCAL CONNECTION INTERURBAN DATA COMMUNICATION
Module Management Business and Financial Prospects - Register - Briefing - Proposals - Follow UP - Consultations Prospects - Register - Briefing - Proposals - Follow UP - Consultations THESE AREAS SYSTEM MANAGERS TO ALLOW A PERMANENT FOLLOW UP STEPS OF PRICING. IS IT POSSIBLE TO ATTACH BIDS, CONTRACTS, FOR CALCULATING CHARTS AND OTHER DOCUMENTS TO THE SYSTEM, AS WELL AS THE BASIS OF INFORMATION INQUIRIES FOR PROPOSALS AND CONTRACTS BY CUSTOMER FOR PERIOD, BY STATUS OF THE PROPOSAL IN PREPARATION, APPROVED, REFUSED, CONTRACTORS, CONTRACTS IN FORCE , CLOSED, DUE ETC.
THERE IS ALSO A WORK FLOW WITH DIFFERENT LEVELS OF ACCESS TO THE SYSTEM AND RESOURCES OF NOTICES BY E-MAIL USERS BETWEEN ITS USERS, COMMERCIAL AND REQUEST FOR APPROVAL OF THE PROPOSAL.
REPORTS ARE DISPLAYED IN TEXTS AND GRAPHICS WAY, MEASURING ALLOW A RETURN EXPECTED OF EACH PROPOSAL, AND DETAILS OF INVESTMENT COST ITEM BY ITEM THE FUNDS ALLOCATED IN THE PROJECT
BENEFITS SYSTEM
A) Provides the commercial teams and areas of pricing, strategic information for knowledge management value chain of the organization, facilitating the objectives of achieving greater profitability in the projects; B) significant reduction of costs with working hours of employees involved in the development of projects and proposals; C) The system can be operated by staff from various sectors of the organization without the need for expertise in pricing; D) Training for use of the system provides a strategic vision of the sales process, pricing and profitability of the projects; E) Customizable data by adding the cost structure of the organization; F) Control over all cost items parameterized by eliminating failures in the process of price formation; G) Filing of information in the database, facilitating the control and management of proposals; H) Allocation needs of technological resources and infrastructure of the project; I) Agility and reduction of time in service of more sophisticated solid RFPs and closing sales; J) Management reports for control and audit of the project and contracts.