Transcript Campus Safety/Security Survey

CAMPUS
SAFETY/SECURITY
SURVEY
2010
SURVEY PURPOSE
To provide an assessment of
safety and security issues on
the UHH Campus and to
solicit ideas for improvement.
DEVELOPMENT OF THE
SURVEY
The survey was developed
based on issues highlighted
in Chancellor Teng’s 2009
Report to the Legislature on
the status of security at
University of Hawaii Hilo.
SURVEY PARTICIPANT BY
FACILITY/LOCATION (293)
• UHH (Main Campus)
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•
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83.3%
COP Research Facility 4.1%
COP Annex
3.8%
KFP
2.7%
Imiloa
1.0%
NHERC
1.0%
Other
4.1%
SURVEY PARTICIPANTS
• Students
58.8%
• Faculty
19.4%
• Staff
17.9%
• Administration 4.2%
PARTICIPANTS
58.8%
17.6%
4.2%
19.4%
OPINIONS ON
PROFESSIONALISM
• Excellent
• Satisfactory
• No Opinion
• Inadequate
• Poor
18.4%
45.1%
20.1%
16.0%
5.2%
PROFESSIONALISM
PRIMARY
AREAS OF CONCERN
•
•
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Security
Lighting
Theft
Crime
Vehicle Issues
Emergency Phones
PRIMARY SECURITY CONCERNS
• More presence (Visibility) of Security
Guards at night
• Security Guards need to act more
professionally
• Lack of security cameras
• Lag in response to a call
• A number of Security Guards are not
physically fit enough to respond in a
timely manner
PRIMARY SECURITY CONCERNS
(CONTINUED)
• People who don’t belong on
campus wandering around
 Especially at CoP buildings
• Harassment by peers
• Please spend the money to make
sure that security staff are
trained to assist assault victims
with care and correct advice
PRIMARY
LIGHTING CONCERNS
• At night, lighting is poor or non existent at:





Many sidewalks
Library to parking lots
Stairwells and some halls of buildings
Sidewalk between UCB and Athletic Complex
No lights past bridge at G parking all the way to
research park
• The administration turns off the lights to save a
few pennies on the electric bill, but this
jeopardizes the safety of students and faculty
who work on campus in the evenings
PRIMARY
THEFT/CRIME CONCERNS
• Car theft and vandalism
• Theft from offices
• Random visits by irritated
individuals
Concerns relate to lack of Security
Guard visibility and ability to respond
CONCERNS REGARDING
VEHICLES
• Parking lots, people keep stealing
• Cars being keyed, No control of who
comes on campus
• Many cars are vandalized or damaged
by other cars
• My vehicle was keyed in broad daylight
• Safety of my vehicle is an issue ever
since the series of break-ins a
semester ago
CONCERNS REGARDING
EMERGENCY PHONES
• High number of emergency phones do NOT
work
• Lack of emergency call boxes. Need to
implement more “post style” phones like at
the Student Life Center
Students are not comfortable on
campus at night
CONCERNS REGARDING
CAMPUS HOUSING
• Security Guards should be more student
oriented
• Student housing needs more Security
Guard presence
 Second hand smoke level is high
 Rampant disregard of rules and regulations
regarding drug use
• The cc’s at on-campus housing don’t do
anything when people play their music
way too loud when people are trying to
study…..morning and night
COMPLIMENTS
• Job well done / The staff are great / Thanks for
all you do
• Thank you to security who takes care of us at the
CoP Campus. I appreciate those who come and
help unlock doors when I’m locked out
• Having a safety environment in UH Hilo, makes
me feel like I’m staying in my homeland
• I feel that UHH is genuinely concerned with our
well-being and security. When I’m on the main
campus security patrols are constantly visible
COMPLIMENTS
• Since having a UHH Security Division Head for
the campus I’ve noticed an improvement in the
security personnel’s professional manner
• All my dealings with the security staff have been
very good. They always smile and wave
• Our security folks are very easy to work with
and have been helpful on every occasion when
I’ve had to work with them
• Security does respond promptly when called
COMPLIMENTS
• The security personnel have been very
responsive to requests made of them and do
regular security checks whenever I’m in the
building late at night
• I’ve had several positive experiences with
all the security staff and my only concerns
are the limited tools they’re given to do a
necessary job
• Security has been very responsive when
needed. Very friendly and helpful
• I feel very safe on campus knowing that
security is available and near
COMPLIMENTS
• I did see some security in the parking lot for
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the student rec center on the weekend. That
was nice
The security personnel are friendly and
professional
Security quick response when called
Overall, although I spend 90% only in my bldg,
I’ve seen a marked improvement on security
and personnel
Staff appear to do what they can based on the
limited resources available to them
FEEDBACK & OPINIONS
• Except for parking and apparent seeming LACK of
TIMELY RESPONSE they are extremely visible which
means security is around and patrolling on a regular basis,
especially in the evenings
• As funding for infrastructure increases, it would be good
to see an increase in the number of campus security
personnel patrolling parking lots during evening hours
• Police patrolling would be a nice show. On the mainland
many police forces cruise the school to let students know
they are concerned and working with the university
• Provide more budget for security improvements, this is
important
FEEDBACK & OPINIONS
• Individuals are sometimes very helpful, but the overall
system is not designed to encourage student centeredness
or service-mindedness
• Maybe security needs to be more professionally trained
to be more pro active and in support of all the procedures
• When security is being helpful to faculty who have locked
themselves out of their offices, security should check ID’s
• Revamp their image, they have no power to do anything
but call the police anyway. Spin them as something more
friendly then “security” and get them interacting more
with students and staff
FEEDBACK & OPINIONS
• I think they appear to do a good job…are they cost-
efficient? I do not know what we pay for security?
• Please don’t over police the campus. The best protection
is for the campus to be a tight knit community of which
the security guards are a part of rather than an
enforcement agency like at larger schools.
• I suggest building gates at all the entrances and closing
them at 7:00 pm with only the main entrance and
Housing/Nowelo open 24 hours. Old gym and along
Kapiolani St is just plain spooky
• If people feel unsafe after dark an escort could be
established to escort people across campus
FEEDBACK & OPINIONS
• Covered walkways to get back to the dorms would be
much appreciated
• Sometimes there are lights on during the DAYTIME and
that is a killer waste of electricity. Security should be
conscious of those things as well
• Presently there is no one certified to administer any
first aid or CPR at the Farm. We have students in need
of emergency care with even the Professors not
knowing what to do when the incident happens. I am
very worried that the one day we will be faced with a
very severe case and no one to administer first care
to the student or staff prior to EMS arrival at the Farm.
FEEDBACK & OPINIONS
•
Many Universities have contingency plans
to assist students who need transportation
back to campus if they are in town and
have no other way to get back to campus
or cannot drive because of drinking. Do
we have such a plan?
• Second hand smoke near campus facilities
is bothersome
• I travel to school with my baby and there
are no changing tables
TECHNOLOGY FEEDBACK
• Security cameras are a cheap and proven
method for decreasing crime
• Electronic security, while OK, is no
substitute for the person on the ground. I
think violators are more afraid of security
personnel than they are of cameras
• Need to install more camera’s
• Maybe some security cameras in parking
lots would be a good idea
• Wireless video monitoring of facilities is
a one time expense and minimal expense to
maintain
PARKING FEEDBACK
• Change the ticketing time to the time
the first classes start but keep the
available time to buy parking passes at
6:00pm
• There should be a one week period starting
the first day of instruction at the beginning
of each semester in which parking tickets
are not administered. Students have
enough financial obligations to see to as it is
OTHER SECURITY ISSUES
• Too many vehicles driving on the
sidewalk near the tennis courts and
Student Life Center
• Certain walkways are slippery
• Too bright at night, too many lights on
in buildings wasting power for no
security benefit
• It would be nice if phone number was
more widely publicized
POSITIVE CONCLUSIONS
• Over 60% of respondents indicated that they
felt security was performing at a satisfactory
level or better
• An improved performance of security was
observed over the last year
• There exists support from students and staff
for more funding of Security measures and
personnel
• Some areas of campus show evidence that
Security Guards are highly visible
CONSTRUCTIVE CONCLUSIONS
• Need to disseminate information regarding the
Escort Service that is already available to
faculty and students
• Need to ensure better patrolling and visibility
of guards at night in areas indicated in survey
• Need to ensure better enforcement of rules at
on-campus housing
• Need to add more Blue Light Call Stations – A
request for approval of 21 more Blue Light
Stations is in process – (eta: late 2011)
CONSTRUCTIVE CONCLUSIONS
• Need for more security cameras is already being
addressed – analysis of appropriate equipment,
system integration, and upgrade is in process
(eta: late 2011)
• Need for more training, higher performance
standards, and supervisory oversight of Security
guards is being addressed in new BID for new
security contract due in August, 2010
• Need for quicker response – UHH is moving
toward implementation of an Emergency
Operations Center to be staffed 24/7 (eta hoped
for late 2011)