Standard Operations
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Transcript Standard Operations
STM Quality
Limited
Standard Operations
TOTAL QUALITY MANAGEMENT
Standard Operations
©©ABSL
Power Solutions
STM Quality
Limited 2007
Standard Operations - Introduction
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There are two types of standards in the
workplace. These are:
ADMINISTRATIVE STANDARDS
OPERATIONAL STANDARDS
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Administrative Standards
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These are necessary for:
Managing the business
Administration
Personnel Guidelines
Job Descriptions
Guidelines for preparing cost information
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Operational Standards
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These are necessary for:
Describing the way a job is done.
Help realising Quality, cost, delivery.
Addressing the need to satisfy customers.
Using the process that’s the best.
Producing work in the most cost effective manner.
Assuring total quality for the customer.
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What Does a
Standard Operation Do?
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Represents the most efficient, easiest and safest
way to do a job.
Offers the best way to preserve know-how and
expertise.
Provides a means to measure performance.
Shows the relationship between cause and effect.
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How Does a
Standard Operation Work?
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Provides a basis for improvement.
Provides objectives and indicates training needs.
Provides a basis for training.
Creates a basis for audit and investigation.
Prevents errors being repeated.
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What If We Didn’t Have
Standard Operations?
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Allows errors, variability and waste to occur.
Extra costs incurred.
Poor quality.
Loss of customer confidence in our ability to supply
the right quality, at the right price, on time, every
time.
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Standard Operations
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There is a need to share information concerning:
Production Methods;
Delivery dates;
Production schedules.
We therefore need Standard Operations!
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Setting Up Of
Standard Operations
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Visible standardisation of everything allows
anything out of the ordinary to be easily identified.
To achieve this, Standard Operations need to be
set up and adhered to for all sections of the
company.
This is to use the best combination of machines and
people working together to produce our products.
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Standard Work
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This is the key element for improvement.
Standard Operations can be used to:
Train new people;
Indicate the sequence of work;
Indicate Work in Process;
Minimise process variability, resulting in improved
reliability.
Measure the way in which we work.
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Standardised Work
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This is a tool to support the manufacture of quality
products.
The application of Standard Working results in
working methods that are centred around human
movements.
They improve efficiency by highlighting and
eliminating waste from the process.
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Standard Operations and
Continuous Improvement
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Without Standard Operations it is difficult to
introduce process improvements.
Standard Operations clearly define the actions
needed to perform work, but this can always be
improved upon.
The consistent updating of Standard Operations is
the cornerstone of Continuous Improvement.
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How Do We Improve Standard
Operations?
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The best way to make
improvements relies upon
suggestions from the people
who perform the work Operators and Team
Leaders.
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Three Elements of
Standardised Work
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Takt Time
Work Sequence
Standard Work In Process Stock
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What is Takt Time?
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This is a term used to describe the time in which
one product or component needs to be produced. (a
German word for a conductor’s baton).
The Takt Time determines the frequency at which
products must be made in order to satisfy the
customer.
We also need to know the Takt Time in order to
meet our company targets.
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What is Work Sequence?
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This is a formal list of the order in which work
should be carried out to ensure work is completed
in the most efficient manner.
The manufacturing route is the most common work
sequence.
If we did not work to the list then operations could
be missed!
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What is Standard Work In
Process Stock?
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This is the minimum quantity of incomplete or part-
complete product that is required for the work to be
finished without leading to unnecessary operator
waiting time.
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Requirements For
Standard Operations
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We need:
Well maintained & reliable equipment;
Standard Work Charts (S.W.C.’s)
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What is a
Standard Work Chart?
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This can be a simple, easily drawn up chart which
can be updated as methods and operation
sequences are improved upon.
The easier they are drawn up, the better!
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What Steps are Needed
For A Standard Work Chart?
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1. Observe the work carried out and record the basic
steps.
2. Construct a floor plan, not necessarily to scale, but
representative of the workplace.
3. Add the location of each work area.
4. Add the standard work in process stock at each
location.
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