Transcript 6_Facilities Green Custodial Chemicals July 2012

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IT’S
BEING GREEN!
A Tale of Going Green with
Cleaning Products
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Presented by:
 Charlene Lydick
Associate Director of Procurement
 Howie Aroesty
Regional Sales Director
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Who is CU?
Denver
campus
Anschutz
Medical
campus
Colorado
Springs
campus
Boulder campus
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Who is Staples?
• Industry’s strongest performer – $25 billion in annual
revenue
• 90,000 associates worldwide
• Second largest e-retailer in the world behind Amazon.com
• More than 1,900 stores worldwide
• No. 108 on Fortune 500 list, A Fortune Most Admired
Company
• Publicly traded on NASDAQ (SPLS), listed on S&P 500
• Yes, we’re big, but we’re also local
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Brief History Staples Brand Chemicals
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Presentation title l Section Name
1937 – Paulsen & Roles Founded
1945 – Coast Wide Supply Founded
1977 – Paulsen & Roles sold to new owners
1998 – Paulsen & Roles joined with Coast Wide
Supply and became Coastwide Laboratories
2002 – Launch of Sustainable Earth line of
chemicals
July 2006 – Corporate Express acquired Coastwide
Laboratories
April 2007 – Laboratory opens in Aurora, CO
December 2007 – Corporate Express launched
Sustainable Earth and Corporate Express Brand
chemicals
July 2008 – Staples acquired Corporate Express
and transitioned products to Staples Brand
Q4 2012 – Staples introduces Brighton
Professional Brand
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Historical Situation
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Disjointed
De-centralized
No collaboration
Not taking advantage of University’s
purchasing power
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Stakeholders
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Procurement Service Center
Boulder Facilities Mgmt
Boulder Housing
Denver/Anschutz Facilities Mgmt
Springs Facilities Mgmt
Springs Housing
Sustainability Officers
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Advantage
Desire by all parties to
“go green”
with cleaning products & save some
“green”
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Disadvantages
• No campus leader
• No consensus on product
• No testing methodology for
Cleaning ability or
“Greeness” of products
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Initial Steps
• PSC takes lead
• Need University-wide agreement
• Purchasing Manager
to lead the process
• Strategic Sourcing Manager
Evaluation Committee Chair
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Challenges
• Identifying & connecting to the ‘right’
stakeholders
• Understanding current processes
• Addressing stakeholder concerns
• University-wide agreement is best –
REALLY!
• Data gathering
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Challenges
Stakeholder concerns • Might have to change suppliers
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New products
New equipment
Different ordering process
Training
Boulder will overpower
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Challenges
Data Gathering
Does anyone know what they are buying,
quantities, the dilution ratios, or how
much they are paying?
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Goals
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Cleaning products that work
Environmentally-friendly cleaning products
Eliminate reliance on harsh chemicals
Support broad cleaning needs
Standardize and consolidate products
Streamline procurement & ordering processes
Increase dollar savings
Facilities Institute
July 9 - 12, 2012
Houston, Texas
RFP Process
• Cross-campus Evaluation Committee
• Added paper products
• Criteria
 Program Plan (strategy)
 Project Plan (tactics)
 Training Plan
 Product Testing
 Sustainability Program
 Pricing
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Testing Methodology
• Tested 4 short-listed suppliers
• Double-blind test
• Primary cleaners
oGlass
oDisinfectant
oFloor cleaner
oAll-purpose cleaner
• Pass/Fail
Facilities Institute
July 9 - 12, 2012
Houston, Texas
A Partnership is Born
Awarded to
Staples Advantage
Facilities Institute
July 9 - 12, 2012
Houston, Texas
What’s in a Number?
Staples Facility Solutions allowed CU to become a more sustainable university by providing
ONE product that can do the work and perform as well if not better than 11 SKU’s
64 – The Sustainable Solution that Works!
Why all this?.....
When you can have this?
Overview of Current Assortment
Cleaning Categories
Sustainable Earth and Brighton Professional Products
General Purpose
SEB64, pH Neutral, SEB RTU Multi-Purpose Cleaner,
SEB Cleaning Wipes
Hard Floor Care
SEB80, SEB82, SEB83, Diamond, Duragloss, Durathane, Optimum,
One-Step, Spray Gloss
Degreasers
SEB65, Triple Power, Grease Lightning
Restroom
SEB70, SEB71, Sani-Cleanse, Spectrum
Disinfectants
SE66, Hepastat 256, Lemon DC Plus, Virustat DC Plus, Virustat RTU,
Non-Acid, Sani-Cloth Wipes
Carpet
SEB62, SEB67, Enzyme Plus, Defoam It
Specialty Products
SEB61 Glass Cleaner, SEB99 Graffiti Remover, Whiteboard Cleaner,
SEB RTU Glass Cleaner
Presentation title l Section Name
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So how did we do it?
Design
Discovery
Deployment
1. Initial implementation meeting
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Identify SKU rationalization
1. Issue program communications
2. Unique location requirements
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Inventory rationalization
2. Conduct training
3. Dispenser and product usage
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Create communications
strategy
3. Training aids
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Create web page interface
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Order process
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Sustainability improvements
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Present findings – products,
systems, labor, best
practices
4. Service provider details
5. Product depletion
6. Identify problem areas
7. Understanding current processes
8. Site surveys
4. Dispenser installation
5. Ensure consistent appearance
6. Monitor activities, capture data
points, present findings, report
further recommendations
Supplier Transition Strategy
• Program Launch
Announcement letter
• Week 2
Staples is coming
• Week 3
Training Announcement to facilities product
users and janitorial staff
oStaples Facility Solution is here
oProgram tailored to CU needs
Supplier Transition Strategy
• Week 4-12
Training Program
oFacilities Training Videos
oChemical Dilution Guide
oFacilities Training Manual
oFacilities Training Wall Charts
oElectronic Welcome Kit
oOn-site Training
oSignage
oWebinars
Supplier Transition Strategy
• Easy Ordering
• Originally - University of Colorado Custom Facilities
Website
o Registration and logon to ordering platform
o 24/7 access to user training guides and MSDS documentation
o Overview CU/Staples Facilities program
• Now – direct ordering through eProcurement platform
o CU Marketplace
o Same information
o Ability to save favorites list
Inventory Optimization and Support
• State of the art inventory replenishment system
o Manage stock levels
o Just in time
o Manual adjustments
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Initial roll out
School break
Special projects
Peak occasions
• Initial roll out
o Staples built inventory in advance of launch date
• Industry shortages
o Staples has top tier status with our vendors. This became
key when H1N1 hit. Top of the allocation tier.
Product Replacement Process
• Dispensers provided
• Installation provided at no additional cost
• Product testing between our Facility Supplies
Specialists and custodial teams
• Wall Charts depicting proper use of chemicals
• Hard and Soft copy training materials
Hands On Support
Jeff Twist,
Account Rep,
installing
dispensers on
Boulder campus
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Before & After
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Before & After
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Win-Win
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Environmentally-friendly products that work
Consolidation of products
Support in installation & training
Easy ordering, next day delivery
One truck for office & janitorial supplies
Projected 23% cost savings
Contract can be shared with other entities
Case Study
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Triple Bottom Line
People
Profitability
Planet
Questions?
For information on the University of Colorado
Green Cleaning Contract, contact:
Duane Tucker
CU Strategic Contracts Manager
303-764-3453 - [email protected]
Howie Aroesty
Staples Regional Sales Director
303-576-2735 - [email protected]
Facilities Institute
July 9 - 12, 2012
Houston, Texas
Save the earth,
it’s the only planet
with chocolate
Facilities Institute
July 9 - 12, 2012
Houston, Texas