Voice Tel Tech

Company profile – ICT Practice

April 2013

Voice Tel Tech (VTT), established in 1992, is an international organization of strategy and management consultants who serve clients in public and private sectors...

             VTT is an International Consultancy providing strategy and management services, helping the world’s top businesses, governments and other institutions.

VTT specializes in delivering expert solutions in the functional areas of licensing, business strategy and transformation, technology enablement, regulatory advocacy and human capital management We leverage expertise from our core team as well as associates who are market leaders, academicians and industry veterans

We assist telecom operators and regulators to address a range of strategic and operational issues across varied engagements. Our telecoms practice covers a broad spectrum of services Strategy and Transformation Product/Service Development and Management Operational Effectiveness Regulatory Affairs ICT Solutions

Our Strategic Alliances across the globe with the Consulting Leaders in the Market

Corporate Strategy Tower Acquisition and Operations Strategy Corporate Launch Growth Strategy Corporate Due Diligence e-Enablement and Transformation M&A strategy Post Merger Integration Brand Strategy Change Management and Transformation          Colocation Infrastructure and Managed Services Offer Engineering and Value Proposition Development Customer Value Management Customer Experience Management Customer Segment and Targeting Customer Acquisition and Retention Sales force Effectiveness Call Center Optimization         CapEx and OpEx Reduction Business Processes Design and Re Engineering Performance Benchmarking Vendor Management Integration Services Workforce Planning Organization Restructuring and Change Management IT Rationalization         Telecommunications Licensing Interconnect Implementation Tariff and Taxation Spectrum Design and Management Mobile and Local Number Portability Mobile Banking Regulation VoIP Implementation Capacity Based Interconnection         e-Enabled Business Transformation IT Strategy and Architecture Integration and Development Services Services Management/ Outsourcing/ BPO GIS Application Mobile Banking Strategy and Implementation Technology for Operations (CRM, SCM and ERP) Team Collaboration Portals

Our Value

     A strong focus on the telecommunications industry A team of industry veterans, leading strategy in a highly competitive telecommunications market Diverse experience of managing strategy through implementation through execution lifecycles across the technical and business functions of telecom operators Unique knowhow of planning, designing of RFP’s and preparing bids acquisition of telecom license Thorough knowledge of a wide range of network technologies and their target markets, business plans and operational condition s Telecom Practice 2

… and have successfully delivered projects globally…We are headquartered in Islamabad (Pakistan) and have offices in all major cities of Pakistan …

CAPEX/OPEX Management & Business Process Re-engineering project for Helios Towers, Nigeria Technology Migration Strategy for Jordan’s Xpress Telecommunications Strategy Evaluation & Commercial Quickwins for Etisalat Afghanistan Carried out off-site Procurement & Vendor Management for Helios Towers, Nigeria Provided cost effective technical designs for individual BTS sites to Helios Towers, Nigeria HR Selection & Recruitment of resources for Intelligent Networks, Core and RF Departments - Zain (MTC) Saudi Arabia Provision of Commercial Consultancy Services to a large groups of UAE (in partnership with Booz & Co.) Our Geographic Presence in Pakistan Various projects in Pakistan (public and private sectors plus international donor agencies)

Baluchistan  Quetta Sindh  Karachi KP  AJ&K  Bagh Peshawar Capital Territory & Punjab  Islamabad   Lahore Multan

3 Corporate Offices 5 Field Offices 5 Partners 37+ consultants Market analysis and outreach strategy for broadband operator – GO Telecom

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We have a diverse client base that includes ICT and other businesses, which have relied on our expertise to improve their competitive standing…

Our Clientele for Telecom and Technology Consulting ICT Consulting Services by our Associates Our Data Management, Analysis & Reporting Services

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Possess thorough knowledge of a wide range of cellular network technologies and their target markets, business plans, regulatory frameworks, and operational conditions...

VTT consultants have worked on different high profile engagements in their different job roles with both local and international consulting firms. We have completed engagements for large enterprises that leveraged our expertise in the diverse arenas of Mergers & Acquisitions, Post Merger Integration, Corporate Branding, New Operator Launch, Mobile & Local Number Portability, Commercial Refresh, Program Management, and Business Process Modeling / Re-Engineering. Our teams have supported large telecom operators in the MENA region by:        Developing integrated marketing plans encompassing 2G+ and 3G+ technologies and ensuring commercial readiness post-mobile broadband launches.

Supporting network technology function in the launch of mobile broadband services based on 3G+ technologies, data offload design, choice of right backhaul and long-haul.

Supporting corporate objectives of delivering shareholder value by evaluating options, strategies and business models for monetizing deployed capital assets.

Providing a rapid diagnosis of current commercial operations post-implementation of strategic commercial initiatives.

Identifying problems in the implementation processes which may have been causing loss in revenues and increased churn.

Collating and analyzing data from previous years to identify the pain points of strategy implementation and identify a long list of strategic quick wins.

Launching / executing new corporate branding campaigns, introduction of segmented products and organizational restructuring.

Telecom Practice

Our Hot-Gears in Consulting

Operational Optimization & Restructuring Rollouts & Tech. Strategy Strategy, Business Plans, Markey Research

VTT has been involved in formulating Corporate Strategy for organizations, carrying out detailed background research on business strategies and infrastructures, analysis of current problems situation and in the associated sector, defining solutions, and formulating a detailed strategy for implementation. We have proven experience of supporting commercial functions in evaluating and redesigning operational strategy and its subsequent implementation.

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A glimpse of our Telecom sector projects which are reflective of VTT’s expertise in creating an enabling...

Project Name CAPEX and OPEX Management Strategy, Business Process Re Engineering for SCM Competitiveness in Pakistan’s Information Technology and Telecom Sector Accelerated Business Transformation and Training VSS Follow-on Support for Business Continuity Client Exploring Latent Market Opportunities in Enterprise Sectors Core network implementation, network infrastructure and RAN rollout Cellular License Acquisition for Nextel Planning, Design and Launch of CDMA Network Project Details

The client engaged VTT team of telecommunications industry veterans with a collective experience of managing rollouts for 3000+ BTS sites. The client was able to reduce its procured item costs by 20-30%, utilizing the bench marks provided by VTT in Phase 1 and 2, which resulted in a saving of millions of dollars. VTT successfully developed a detailed competitiveness report highlighting various challenges faced by Pakistan’s Telecom and IT industry and carried out high-level analysis of the challenges and their effect on the growth of the industry.

Successfully managed end to end transformation of a large mobile operator after the operational split into two independent operators, with responsibilities including business process re-engineering, organizational restructuring, training and human resources management VSS Follow-on Support for Business Continuity - Provided practical strategy recommendations for continuation and achievement of short and long term business objectives, after the implementation of voluntary separation scheme Launch of PTCL IP MPLS-based VPN – PTCL was launching IP MPLS-based VPN for high value corporate customers.

Exploring Latent Market Opportunities in Enterprise Sectors - In order for Telenor to succeed in its objectives of attracting clients with unique bundled solutions, it was critical to research the market for analyzing requirements of high-potential sectors with respect to T elenor’s service and value proposition Sindh & Baluchistan region’s engineering organization covering network O&M, radio network planning and expansions, core network implementation, network infrastructure and RAN rollout. Focus on network expansion. Radio Access Network department’s responsibilities included RF planning, radio network optimization, BSS planning, BSS capacity management, access backhauling and transmission.

Nextel International asked member partners of VTT to assist them in defining a complete strategy for acquisition of GSM license in Pakistan. It included, Detail analysis of Pakistan Mobile Market, Complete market entry strategy and License bidding strategy Evaluation of Mobile Sector in Pakistan - Millicom requested our team to evaluate the mobile sector in Pakistan so as to determine the “WAY FORWARD”. Millicom hired VTT to help them plan, design and launch their existing cellular network based into a full mobility CDMA network. Wireless Network Rollout - Successfully completed the lifecycle from a comprehensive review to issuance of LOI for the RFP for nationwide CDMA network rollout for a large telecom service provider Telecom Practice 6

A glimpse of our Telecom sector projects which are reflective of VTT’s expertise in creating an enabling... (Cont..)

Project Name Strategic Evaluation & Commercial Quick-Wins for Etisalat Afghanistan Client Framework for the Implementation of Local Number Portability in Pakistan International Clearing House Agreement between PTCL and LDIs Workforce Planning Strategy for Warid Telecom Strategy and Technical Advisory to NH&MP for Communication Micro-finance Mobile Banking Strategy and analysis Broadband Sales Strategy for Wi-tribe Project Details

VTT team alongside Booz & Co deployed a quick win team in Pakistan. The team of experts was involved in rapid diagnosis of current situation in EA. The experts carried out detailed data analysis and business analysis to identify problems. The data from previous years was collated and analyzed to identify the pain points of strategy implementation and identify a long list of strategic quick wins which can address the situation in short term. This long list of quick wins was shortened by doing thorough research on each business model to filter out 4 high impact quick win initiatives which can boost revenue in short term and significantly reduce high churn in high and middle value customer segments.

VTT advised and assisted the regulatory body in preparing a regulatory framework for implementation of Local Number Portability by Fixed and Wireless Operators, including the monitory implications, extent of its use, benefits/ draw backs, methodology of implementation, its impact on existing operators business with special reference to new versus old licensees and emergence of new business. VTT carried out an extensive study on the Local Number Portability, market analysis, international benchmarking and needs assessment and finally presented the findings, the understanding of the subject and the roadmap for implementation. The client engaged VTT team of telecommunications industry veterans to carry out a strategic analysis and high-level review of the International Clearing House Agreement between PTCL and LDIs. VTT consultants evaluated the transaction as a trusted partner and highlighted the significance of this transaction viz-a-viz the local market and its effect to the competition in Pakistan. The team identified the pros/cons of the this agreement and underlined the envisaged problems which might arise due to the implementation of this ICH agreement. VTT provided the client with its Human Capital Management experts; specializing in the telecommunications industry, who formulated a comprehensive workforce planning strategy suitable for the client and relevant to expertise required in the telecommunications industry and conducted one-on-one interviews and focus group sessions with senior and middle level management. The team analysed the gathered data and identified future workforce requirements in mission critical job functions.

VTT as strategic and technical advisors to National Highway and Motorway Police assisted NH&MP to evaluate and select the appropriate service provider for provision of the following services:  Provisioning of cellular services to First Responders across the highway network. Installation of location based services to track the position of NH&MP officers and vehicles.

 The infrastructure to facilitate the subscribers of the mobile phones to obtain information via SMS, short code information retrieval, Voice messaging, call center access or any other means regarding different areas of highways VTT was involved in developing a detailed implementation plan highlighting the strategic interaction between the mobile sector and the microfinance banking sector for implementing a mobile banking framework and a way forward for all stakeholders. The work focused on Micro-finance Mobile Banking Strategy and analysis of the Regulatory, Commercial, Administrative, Business, Technical and Implementation issues, development of a Commercial and Business Plan, development of a complete Outreach model for ease of payment and reduction of transaction cost, a technical plan, development of the strategic interaction framework between the mobile sector and microfinance banking sector Defining the Best Sales Models for Wi-Max BB - Wi-Tribe was seeking recommendations for the best sales model for its data services products. To this end a study required to be conducted by VTT. This exercise involved an in-flight review of wi-tribe including an analysis of sales channels, sales audit, corporate structure, commission model and product offering Telecom Practice 7

VTT specializes in developing customized solutions, tailor made for the needs of our clients…

 VTT's professional teams of strategy management and ICT consultants have designed and deployed various ICT based business solutions for several reputed international clients to assist in achieving their desired objectives.  Our

state-of-the-art customized web-based software

, i.e. MEST (Monitoring and Evaluation Support Tool) provides a comprehensive medium for data entry, validation, presentation, analysis, and reporting. In addition, this tool features data imaging from the various M&E activities, and facilitates users with an interface for real-time reporting, based on the clients reporting requirements.

 Our M&E systems provide enhanced MIS functionality and GIS based mapping for data gathering and analysis specific to M&E activities  Time tested and acknowledged Enterprise Resource Planning, Document Management, and Team Collaboration Portal Solutions  Diversified experiences of our team members has created an un-paralleled synergy to design and develop cutting edge products by harnessing advanced technologies such as ArcGIS, Map Info, Google Map Servers, Microsoft .NET Framework , Silverlight , WPF , Visual C++/COM+ Adobe Flex , Java 2 SE , JAVA 2 EE , Oracle and MS SQL Server and various Open Source Platforms to name a few.

The screen shots depict the Geo-Spatial querying and data analysis tools developed for various Clients

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Our Information Technology Department is managed by seasoned professionals with multi-year experience of designing and developing enterprise grade solutions….

Project Name IT Enabled Business Transformation and Project Management Framework for the Implementation of Local Number Portability in Pakistan Web-based MIS System for Monitoring & Assessment Client Designing customized Learning Management System (LMS) & Recruitment Portal Interface Monitoring and Evaluation Support Tool Project Details

VTT, as strategic and technical advisors to FFBL, induced Corporate Cultural Change and E-Enabled Business Transformation in the bureaucratic and strong hierarchical organization of FFBL. VTT assisted FFBL by setting-up of a large scale PMO for achieving IT Enabled Business Transformation utilizing VTT’s Project Management expertise and standardized frameworks. VTT optimized and automated the Business Processes of FFBL (including HR and Finance Department) to minimize the redundancy, delays and errors in overall organizational business functions and maximize the efficiency, timeliness and accuracy in the information flow.

VTT has designed and implemented a GIS based MIS system with complex data handling, storage retrieval and analysis for on a Google Earth style visual display. This system allowed users to run queries across different information indicators and map the results on the geographic map. Each village profile is linked through Global Positioning system coordinates and digital capturing to present an in-depth view of the community. End-users can run queries across over 120 indicators of information with 12 layers of mapping.

The developed tool visualizes data from the various survey and evaluation activities and provides users with an interface for real-time reporting based on the clients reporting requirements. The tool has a built in GIS component which allows users to visualize Monitoring Activities on Bing Map interface providing them details of studies conducted on a visual platform.

The tool also provides a collaboration platform, including team calendar, contacts management, discussion boards, picture gallery, video library etc. The tool also integrates other web-based mapping components developed by third parties, thus providing a one stop comprehensive platform for data entry, presentation and analysis and reporting. VTT focused on designing, developing and deploying enabling tools for creating a collaborative environment. Documenting ABC requirements and designing an Employment Exchange Program (EEP) system. VTT developed a customized gateway to Portal for ABC website to capture ongoing recruitment requirements. Developing means to communicate in effective manner to ABC partners to ensure continuous use of portal. Designing customized Learning Management System (LMS) for the purpose of knowledge sharing amongst the strategic EEP HR Sub-Committee. Development and marketing of a "Jobs Project" / ABC Partners Motivational Speaker Series in conjunction with CISCO Academy Network institutes to facilitate linkage building mechanism for CISCO Academy Network partners.

VTT has successfully developed, implemented and utilized a web-based Monitoring and Evaluation system (Monitoring and Evaluation Support Tool (MEST) to assist with field execution, data entry, data analysis and reporting components of research and survey related engagements. The system provides a comprehensive medium for data entry, validation, presentation, analysis and reporting. The tool features expeditious compilation of extracted/ captured (recorded) information from various monitoring and evaluation activities and provides its users with an interface for reporting based on the clients reporting requirements. The tool allows the user to create customized data visualizations in addition to the predefined formats. The system allows for double data entry, reflects data errors/ inconsistencies, errors logs and statistics.

The MEST system has evolved to where it is now capable of synchronizing data directly from the field by way of Tablet PCs (GSM Tabs), wherever the teams have GSM network coverage. In case of no network coverage, the offline saved data will be uploaded by the Tablets when the coverage resumes. Telecom Practice 9

Contact Information

Rizwan Shoukat CEO/Managing Partner Voice Tel Tech (Pvt.) Ltd.

Office 201, Block-8, School Road, F-6 Markaz, Islamabad, Pakistan Tel : +92 (51) 2276284-5 Cell: +92 (300) 8540800 Fax : +92 (51) 2275138 Email: [email protected]

Web: www.voiceteltech.com

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