Transcript Jana Corey
1 SmartMeter™ Delivering Customer Benefits Jana Corey Director, Policy Planning Integrated Demand-side Management Pacific Gas and Electric Company Pacific Gas and Electric Company Energy services to 15 MM people: • 5.1 MM Electric customer accounts • 4.3 MM Natural Gas accounts 70,000 square miles with diverse topography 20,000 employees A regulated investor-owned utility Ranked the greenest utility in the United States 2 Electric Demand as Balancing Resource Renewable Resources Balancing Resources Demand-side Resources Storage Smart Grid Back-up Generation 3 Traditional Demand-side Resources Conservation Energy Efficiency Demand Response 4 SmartMeter™ as Foundation Automated meter reading for all gas and electric customers – Over 5.5 million advanced meters installed; 10 million by mid-2012 – Hourly intervals for electricity; daily intervals for gas Customer benefits today Platform for future innovation 5 Dual Network Architecture Radio Frequency Mesh Electric Network Network Access Point Data Collector Unit Radio Frequency Gas Network 6 Using Advanced Communications SmartMeter™ Communications Network Customer Energy Management Network Radio Radio Basic Meter Solid-state technology Integrated remote connect / disconnect, load-limiting switch In-premise network gateway 7 SmartMeterTM Timeline 10 million meters 2005: 5000 Meter Pilot 2006: Full Deployment Launch 2008: Customer Online access to usage data SmartRate 2009: Remote connect/disconnect Outage management 2012: 5.5 million meters installed 10 million meters installed Millionth meter installed Launch 2006 2007 2008 2009 2010 2011 2012 8 SmartMeter™ Program Benefits Customer Service Choice and Control Enable the Future Provide customers more convenience and better, faster service Provide customers greater choice and more control over their energy bills Put in place a platform for innovation Convenient meter reading Faster power restoration Remote connect/disconnect Energy usage data New pricing options like SmartRate Automated customer energy management Distributed generation and storage Electric vehicles Faster problem resolution More accurate billing 9 Customers Can View Their Energy Use John Doe 77 BEALE STREET Secure customer access through PGE.com Energy use by hour or day View by billing cycle, month, or week For SmartRate customers, colors designate critical peak, peak, and off-peak Temperature overlay 10 Details Provide Actionable Insight Temperature overlay Daily use (by billing cycle, month or week) SmartDay color-coded detail Hourly use (by day or week) 11 Enables New Rate Plans SmartRate empowers customers to reduce peak loads Recruitment 10,000 voluntary participants in 2008; 24,000 in 2009 Experience 2008: Across 9 called events, the average residential customer achieved a reduction of 16.6% 2009: Across 15 called events, the average residential customer achieved a reduction of 15% Normal Electricity Demand Electricity Demand with SmartRate Retention 2.0 1.5 90% of 2008 customers remained on the plan in 2009 1.0 0.5 0:00 22:00 20:00 18:00 16:00 14:00 12:00 10:00 8:00 6:00 4:00 2:00 0.0 0:00 Average Customer Demand (kW) 2.5 95% of 2009 customers intend to remain on the plan in 2010 12 Energy Alerts for Tier Increases Early warning of high usage with enough time to react • When actual usage-todate crosses Tier 3, 4 or 5 • When usage is forecasted to cross Tier 3, 4, 5 by end of billing period Delivered via: • Email • Text message • Outbound phone call 13 Future: Personalized Energy Advice Comparative Norms • Help customers understand their usage in the context of a bigger picture • “What does one kWh mean?” Deep Dive into Usage • Interval usage patterns lead to insights on customer behavior • Educate customers on how they use energy daily • Incent customers to change their behavior and proactively manage their energy usage Relevant, actionable tips • Insights generated from interval usage can lead to personalized and actionable tips for the customer 14 Future: Customer Energy Management From utility into the home: Timely price signals Appliance / energy management control signals From meter to utility: Customer electric use Customer energy generation (e.g. solar) Appliance response to energy management control signals Required Industry Developments •Finalize functionality, security, and interoperability standards •Rigorous testing of integrated solutions 15 Vibrant Energy Management Industry Device/ Equipment Vendors Application Software Vendors Software Platform Vendors Systems Integrators/ Service Providers * Embedded Automation Embedded Automation 16 At PG&E, We Are Committed To Sustainability 17