Transcript Business Processes - phx

Chapter 2
Business Processes, Information
Systems, and Information
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Learning Objectives
Q1. What is a business process?
Q2. What is an information system?
Q3. How do business processes and information
systems relate?
Q4. What is information?
Q5. What factors drive information quality?
Q6. How do structured and dynamic processes
vary?
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What is a business process?
• Sequence of activities for accomplishing a
function
– Activities are tasks within a business process
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What is a business process?
• Documenting business processes
– Business Process Management Notation (BPMN)
• Global standard for documentation
– Roles and Actors
– Swimlanes
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What is a business process?
• Documenting business processes using BPMN
FIGURE 2-1
University Intramural
Sports Equipment
Checkout Process
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What is a business process?
• Documenting business processes using BPMN
FIGURE 2-2 Summary of BPMN Symbols
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What is a business process?
• Documenting business processes using BPMN
– How much detail is enough?
• Avoid ambiguity
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What is a business process?
• Why do organizations standardize business
processes?
– Enforce policies
– Produce consistent results
– Scalable
– Reduce risk
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What is a business process?
• Sequence of activities to accomplish a
function
– Standardized using BPMN
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What is an Information System?
• System
– Group of components interacting to achieve some
purpose
• Information system
– Group of components to produce information
– Five components
• Computer hardware; software; data;
procedures; and people
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What is an Information System?
• Five components of an information system
FIGURE 2-3 Five Components of an Information System
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What is an Information System?
• Information system:
– System that provides information
– Five components
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How do Business Processes and
Information System Relate?
• Information Systems in the Context of
Business Processes
– Five components are integrated into business
processes
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How do Business Processes and
Information System Relate?
FIGURE 2-4 Activities That Involve Computer Actors
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How do Business Processes and
Information System Relate?
• Five components
FIGURE 2-7 Five Components and Activities
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How do Business Processes and
Information System Relate?
• Business Processes and Information Systems
Have Different Scope
– Scope of business processes and information
systems are different
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How do Business Processes and
Information System Relate?
• Business processes
• Five components of an information system
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What is Information?
• Information
– Knowledge derived from data
– Data presented in a meaningful context
– Processed data
– A difference that makes a difference
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What is Information?
• Where is Information?
– Data is perceived
– Information is conceived
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What is Information?
• Where is Information?
– Knowledge derived from data
– Data presented in a meaningful context
– Processed data
– A difference that makes a difference
– Conceived by humans
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What Factors Drive Information
Quality?
• Factors
– Data
– Human
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What Factors Drive Information
Quality?
• Data Factors
– Accurate
– Timely
– Correct granularity
– Easy to use
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What Factors Drive Information
Quality?
• Human Factors
– Knowledge
– Criteria
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What Factors Drive Information
Quality?
• How do groups conceive information?
– Shared mental apparatus
– Perceived data
– Conceived information
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What Factors Drive Information
Quality?
FIGURE 2-12 Factors That Affect Information Quality
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How Do Structured and Dynamic
Processes Vary?
• Structured Processes
– Standardized processes
– Support day-to-day operations
• Dynamic Processes
– Less specific
– More adaptive
– Intuitive
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How Do Structured and Dynamic
Processes Vary?
• Characteristics
FIGURE 2-14 Differences Between Structured and Dynamic Processes
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Ethics Guide
• Egocentric Versus Empathetic Thinking
– Which one are you?
– Consider the scenario
– Discussion Questions
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Conclusion
Q1. What is a business process?
Q2. What is an information system?
Q3. How do business processes and information
systems relate?
Q4. What is information?
Q5. What factors drive information quality?
Q6. How do structured and dynamic processes
vary?
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