Transcript 2013 PFE West Presentation Slide

GEORGE BOMANSKI
National Police and Government Service Manager,
Mopar Fleet Operations
Mopar Fleet Service Team
 Single point of contact for Police and Government after
sales support
 Seven Regional Fleet Service & Parts Managers
 Five Regional Tech Support Managers
 Crown NA Dedicated Customer Support for Charger
Pursuit, RAM SSV and Durango SSV
Regional Service and Parts Managers
AK
WA
VT
MN
Chad Schwenker
CS27
WI
SD
(630) 596-7559
OR
ID
Pran Bhavsar
PDB36
(661) 747-3935
NV
WY
CT
MI
IA
IN
IL
UT
NJ
MO
Jeff Levin KY
JSL3
(248) 996-0147
TN
KS
NC
OK
HI
AZ
Lorraine DE
Mahoney
LEI
MD
VA(410) DC
830-9764
OH
WV
CA
SC
AR
NM
MS
Bruce Shirey
BPS1
TX
(512) 964-3452
RI
PA
NE
CO
ME
Chris Dunham
CRD32
(845)
NY 642-8105
MA
ND
MT
NH
LA
AL
GA
Danny Sublett
DJS30
(404) 216-7888
FL
Technical Advisors
AK
WA
VT
MN
Rob Reyes
RMR47
WI
SD
(773) 255-8620
OR
ID
NV
ME
ND
MT
Eric Gierst
EVG3
(951) 201-0105
NH
WY
NY
IA
OH
UT
IL
CO
MO
KS
CA
IN
WV
VA
DE
MD
DC
KY
NC
TN
OK
HI
AZ
NM
Jerry Howard
JDH122
(972) 839-2593
TX
SC
AR
MS
LA
AL
RI
Andy Berkemeijer
NJ
AB173
PA
(610) 955-6147
MI
NE
MA
CT
GA
Mark Wisdo
MVW1
(404) 431-2717
FL
Fleet Customer Call Center
Chrysler’s Enhanced Fleet hotline 1-800-999-3533
 Option 3 for service issues
 8am to 9pm Monday–Friday (EST)
 9am to 5pm on Saturday and Sunday (EST)
Dealer Programs to Support You
725+ (~25%) Dealers
participating
All Makes Parts
Support Program
1,930+ (~77%) Dealers
participating
2,030+ Dealers (~80%)
providing
Chrysler Fleet Website
www.fleet.chrysler.com
 Fleet and Commercial Contact Information
 Request a Fleet Account Number (FAN)
 Quick source of Fleet information
 Recall Inquires
 Dealer Locator
Service Manuals
 Online access available to medium
and large fleets with a FAN
 No cost to larger fleet customers
 Provides access to all Chrysler
Service Manuals, TSB’s and
diagnostics procedures
 Must have access to online service
manuals to operate wiTech
diagnostic system
 Contact your Regional Fleet Service
& Parts Manager for an application
Service Manuals - DVD
 Beginning in 2013, Chrysler now offers service manuals for most
model years on DVD
 Contact www.TechAuthority.com for availability and for pricing.
Prices vary depending on vehicle make and model year
 Also available is online access to Chrysler service manuals for 30
days or up to one year
wiTech Lite Diagnostic System
 New for 2013 Chrysler introduces the wiTech Lite for more affordable
fleet application
 System consists of a VCI wiPod, access point and software that can be
downloaded to any PC or laptop
 Reads all onboard modules and identifies any new/updated software
 The initial cost is 50% off of the full wiTech systems used by dealers
 Contact WiTech Hotline at 1-888-948-3241
wiTECH Lite Kit
wiTECH LITE
Access Point
VCI Pod
Charger Police UpFitter Tech Training
 Two day course focusing on:
-
Overview of vehicle service and maintenance
-
Up-fitter systems, connector locations and most frequently asked up-fit
questions
 Training is held at your facility with a minimum of 8 techs per
session
 No cost for any fleet using our Police Chargers
 To schedule – contact me or your Regional Fleet Service &
Parts Manager
Chrysler Specific Online Training
 Computer based training that can get your techs to Skill Level 2
(fundamentals of various skill categories)
 Yearly subscription program that can be purchased for up to 100
technicians
 Can be purchased as individual courses per person
 To get started just complete a Fleet Enrollment Form available
from Chrysler Academy 1-888-321-4321
Upfitter Guides
 Visit www.fleet.chrysler.com Upfitter
guides for the Charger Pursuit,
Durango SSV and RAM SSV
- Guides from 2006 to present 2013
- Also contain service and maintenance information
THANK YOU