What is a high-performance work system?

 The right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving organizational goals  Contrasts with traditional management practices  In the past, decisions about technology, organizational structure, and human resources were treated as if they were unrelated

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Elements of a high performance work system

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Outcomes of a high performance work system

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Conditions that contribute to high performance

Teamwork & empowerment Knowledge sharing Employee satisfaction

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Employee engagement

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Teamwork and empowerment

 Employee empowerment  Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service  Design work so that it is performed by teams  Contributes to high performance when employee satisfaction & engagement improves  Gives the organization fuller use of employees ’ ideas and expertise

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Knowledge sharing

 Learning organization  Supports lifelong learning by enabling all employees to acquire and share knowledge  Key features of a learning organization:   Engages in continuous learning Knowledge is shared    Critical, systemic thinking is widespread Learning culture Employees are valued

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Employee satisfaction

 Employees experience their jobs as fulfilling or allows them to fulfill one ’s important job values

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Employee engagement

 The extent that employees are satisfied, committed to, and prepared to support what is important to the organization  Clear connection between high levels of engagement and total shareholder returns  Direct impact on retaining employees  High engagement organizations strive to foster employee ’s passion for their work  Occupational intimacy

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