Ujjivan Financial Services 2011
Ujjivan in a snap shot
Established in Bangalore in November 2005
Serves 1.1 million customers in 20 states
332 branches & 3800 employees
Loans disbursed Rs.2489 Crores
Loan outstanding Rs. 652 Crores
Repayment Rate – 98.05%
Number of loans disbursed in August: 103,000
Number of repayments processed in August: 800,000
Number of life insurance issued in August: 50,000
MFI’s Standard Loan Transactions
Average Loan size : Rs.15,000
This loan has to be acquired & serviced over a one year tenor
Acquisition & servicing on a weekly or monthly basis is done at customer’s door-step on a person to person basis.
All transactions done in cash.
Maximum interest charged 26% p.a.: Interest revenue – Rs. 1840
Maximum operating expenses over one year of loan- Rs.850
Ujjivan’s Technology Infrastructure
Banker’s Realm. Net Version - Core Banking System
Web based version which provides on line connectivity of 333 branches with centralized back end.
Requires access to credit bureau for credit approval Allows for outsourcing of data entry to reduce cost Future:
Successfully piloted with Artoo, loan application processing & transacting cash collections from the field using Android Devices.
Question & Answer
Ranked # 1 as
Best Place to Work
in microfinance industry