Transcript Presentation for MIS - Panchayat & Rural Development Department
Raijor Podulit Raijor Sarkar (RPRS) Web based
Grievance Tracking & Monitoring System
Devajit Bhattacharyya NIC Asam State Centre
Objective
The primary objectives of RPRS is to : Ensure online availability of the Workflow based computerized grievance system to the citizens and thereby providing facilities to lodge the grievances, find the status, and send reminders etc.
Main Features of
RPRS
Lodging of the grievance by a citizen directly or through District representative. Acknowledgment of acceptance of grievance by the department concerned.
Follow up action of Grievances.
Forwarding of Grievances.
Reminders and Clarification Disposal of the Case.
Monitoring of Grievances by Higher Authority.
Various MIS Reports
About RPRS System
RPRS system is an integrated web based application Software, developed by NIC Assam State Centre which primarily aims at submission of grievances by the citizens from any where and any time basis.
The system generated unique registration number on submission of grievances to any Department.
The system is designed in such a way that higher authority can forward grievances to the lower level and can monitor the status of the Grievance Application at any time.
About RPRS System
contd …… The system is divided into two parts : 1.
The Applicant part, Searching of application.
consisting of Online Application, Status View, Sending Reminder, 2.
The Grievance Redress Mechanism part, consisting of three processes of namely receipt, redress, and monitoring of grievances.
Grievance Redress Process Flow
RPRS – Role Management
Entity Role
Citizen Interface --- Home Page
Department Interface --- Home Page