Transcript GPMS-ppt

(A Govt. of India Enterprise)
Group Performance
Management System
Faculty, RTTC TVM
AGENDA
 Understand concept of Group Performance
System.
 Foundation of GPMS and BBSC.
 Groupings in GPMS of BSNL.
GPMS concept
GPMS is an initiative under Project SHIKHAR
of BSNL with the intent to have an objective and
transparent system for assessing performance.
GPMS concept
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It is a system for Identifying KPI for individuals and various
functional groups within the organization.
Assigning objective KPIs to distinct groups aligned with
organizational objectives.
Assessing targets and their relative weightage against such
KPIs in objective & transparent manner.
Shall be used as yardstick for assessment of
performance of various groups.
Providing a basis for performance related HR policies.
Foundation of GPMS
 GPMS is the new performance measurement
system with a similar implementation approach of
BBSC.
 BBSC concept was adopted by BSNL in 2006.
In 2009 , an improved performance management
version in the form of GPMS has been introduced.
The GPMS scorecards for all the group types have
been designed to consist of KPIs to measure the
Group Performance on Financial , Customer/
Market and operational Parameters.
Foundation of GPMS
 In addition overall performance assessment KPI , it
would evaluate the groups on parameters that are
difficult to get captured quantitatively. An Overall
performance assessment would be done by the
person to whom the group reports.
e.g. The Evaluation for the groups at the corporate
office would be done by the CMD.
Foundation of GPMS
Evaluation of the Territorial Circles will be done
by the Management Committee (MC).
Evaluation of SSAs will be done by the
respective Circle Heads and Evaluation of nonterritorial circles would be done by the
respective corporate office Directors and
Executive Directors.
Foundation of GPMS
Every scorecard has a parameter to measure
customer satisfaction.
Customer Satisfaction to be assessed through a
customer survey administered by an external third
part agency and will be based on parameters such
as brand & advertising, product innovation ,
customer responsiveness of field sales and
customer service staff, QoS etc. For circles which
do not have any external customer , the internal
customers/ stakeholders would be doing the
evaluation.
Background
Introduction of GPMS in place of BBSC was
considered because existing BBSC set up adopted
by BSNL, has following shortfalls :
1. Job description at an individual level were not
clearly defined- Hence creation of Individual
scorecard was not very objective and systematic.
2. Long list of Activities without clear cut delineation
of activities and responsibilities made it less
conductive to effectively identify and communicate
KRA of a specific post.
Background
 3. Though BBSC have defined at various levels ,the
Large number of KPIs in each scorecard as well as
absence of critical enablers such as :
 An appropriate org. structure.
 Well defines processes for tracking
performance and IT system support
hamper their effective implementation.
GPMS is considered Suitable for
Implementation in BSNL as
 It is Based on new organization structure of BSNL.
 KRA/KPIs are identified and defined on the basis of
New BU structure of BSNL, in consultation with top
executives of the respective BU.
 Number of KPIs has been kept less to have focus
measurement of Key performance areas.
 It is an Optimum combination of quantitative and
qualitative measurement.
 • KPIs are defined as per functional activities of an
entity.
Individual Performance Management
System (IPMS)
Achievement of GPMS rests on the success of
individual executives in performing their
assigned tasks.
IPMS has been introduced with intent to develop
an objective and transparent system for
assessing performance at the individual level.
IPMS will be on the lines of GPMS and to start
with only DGM and above rank officers are
covered.
Groupings in GPMS of BSNL
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Category
Group Type
Group types
No. of
groups
Corporate
Office
1. Consumer Fixed Access ,
2. Consumer Mobility
3. Enterprise
4. New businesses
5. Corporate Affairs
6. HR (Incl. Legal and
Vigilance)
7. Finance
7
7
.
Territorial
Territorial Circle
1
26
Non
Territorial
Circle
1. Project Circle
1
5
2. Maintenance Region
1
4
3. Telecom Factory
1
3
4. Training Circle
1
3
5. QA, 6. Telecom Stores, 7.
Inspections (earlier T&D), 8.
ITPC
9. NCES, 10. Data N/W
6
6
SSAs
1
330
Total
19
384
SSA
GPMS
Identifying Key performance indicators (KPI) for
individuals and various functional groups within
the organization.
 Assigning objective KPIs to distinct groups aligned
with organizational objectives
 Assessing targets and their relative weightage
against such KPIs in objective & transparent manner
 Shall be used as yardstick for assessment of
performance of various groups.
 Providing a basis for performance related HR
policies.
Financial perspective
 This has to do with :
 Profitability
 Growth
 Shareholder Value
 Increasing Revenue
 Cost reduction & Productivity Improvement.
Customer/Marketing Perspective
 How are you performing from customers
perspective?
 What are the factors that really matter to
customer?
 Main concern of customers are:
 Time – the time the company receives an order to
the time it actually deliver it.
 Quality – Defect levels as perceived by the
customers.
 Service- What is the value, your product or service
is creating for the customer.
Operational perspective
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Every business has a value chain by which value
is created and delivered.
Innovation process : Critical to the future
success of the business.
Operations process : Needed for efficient,
consistent and timely delivery of existing
product and services to the customer.
Post sale service process: Warranty
related, payment or other activities enabling
the customers to enjoy the quality product.
Parameters in GPMS Scorecard
 Measurable
 Unambiguous
 Negative or Positive
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Each parameter is given weight and target
(Fair, Good, Excellent)
Sum of weight of all parameters equals 100.
Targets
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Derived from company’s targets conveyed down
the line.
Can be changed on review in exceptional cases.
Must be based on accurate forecast considering
appropriate business environment.
GPMS scoring
 Performance level to be defined for Fair, Good and
Excellent
 Score to be calculated in a linear manner as per
Achievement
 Performance less than the fair target will get ‘Zero’ score
 The total score against a KPI would be calculated after
multiplying the weightage of a parameter with its
performance score and final score will be sum total of
scores for all parameters.
GPMS scoring
Performance Grading
Fair
Good
Excellent
Score-60
Score-80
Score-100
Sample Questions
1.BBSC was introduced in BSNL in year ---------- .
2.GPMS was introduced in BSNL in year ---------- .
3.Evaluation of the Territorial Circles will be done by --------.
4.Evaluation of SSAs will be done by ----------- .
5. ------------- is used as yardstick for assessment of
performance of various groups in BSNL.
Sample Questions
6. Which one among the following is a shortfall of
BBSC.
A. Job description at individual level was
not clearly defined.
B. Long list of Activities without clear cut
delineation.
C. Large number of KPIs in each scorecard
D. All of the above.
Sample Questions
7. GPMS is considered Suitable for Implementation
in BSNL because
A. It is Based on new organization structure
of BSNL.
B. Number of KPIs has been kept less.
C. It is an Optimum combination of
quantitative and qualitative measurement
D. All of the above.
Sample Questions
8. As per GPMS how many group types are defined
in BSNL
A. 17
B. 18
C. 19 D. 20
9. Parameters in GPMS Scorecard should be
A. Measurable & Unambiguous
B. Negative or Positive.
C. Sum of weight of all parameters equals 100
D. All of the above.
10. Performance less than the fair target will get ------ score in GPMS.
THANK YOU
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