Transcript Welcome to Avon T2 Kat`s Tips & Tricks 101

Welcome to
Avon T2
Kat’s 101
Tips & Tricks
Build a Beautiful Business
Successful selling skills to increase your earnings
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How Can I Make More $$$?
Customer = Sales = Cash in
YOUR Pocket!
The Average order is $25.00
10 Customers x $25 = $250
Sales
Make your Goal to Add 3 New
Customers Each Campaign to
watch your Sales GROW!
Building Your Business Basics
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SMILE – Feel CONFIDENT!
Wear what you Sell – Mean what you Say
Compliment – Sincerity is the Best form of Flattery!
Homework – Determine Your Sales Goals
Strike up a Conversation
Ask Open Ending Questions
Determine needs and potential customers
Demonstrate with a sample or demo product
Highlight the urgency of a limited time offer
Offer Choices
Get Contact information!
The Avon Cycle of Success
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Find Customers
Find eCustomers
Present Brochures/Samples and Demo
Products
Follow up with Customer/eCustomers
Submit Orders, Receive/Pick up Products
Deliver Products/Collect Money, Obtain
Referrals
Pay Avon and Pay YOURSELF!
Earn From Personal Sales
How to get Customers?
It’s as simple as asking:
“When did you last see an Avon
Brochure?
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Meet new customers anytime, anywhere
Friends, Family, Church members, Baby sitter,
Cleaners, Donut shop, Nail salon, Drive-Thru,
Coffee house, etc
EVERYONE is a potential customer OR recruit!
Refer to the Who do you know list – located in
your appointment book.
Get with group of other reps and meet at a local
McD’s or similar type restaurant and bring books
and samples.
Fortune is in the Follow-Up (in person or on the
phone) Always get contact information when
handing out books and samples.
The Power of 3 can Dramatically
increase Your $ales
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The Power of 3 is simple and
effective: Talk about Avon every day
with 3 new people, and ask them for
the name of 3 more people who
would interested in Avon.
Harness the Power of 3 every day to:
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Increase your Customer Base
Increase your earning for potential Avon
Representatives on your Avon Sales
Leadership Team
Increase your personal confidence by
expanding your network
Fortune Is In The Follow-up
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When possible – Obtain contact
info
Get emails to develop a
database to do campaign
updates to your customers
Send the updates approximately
48 hours before your order is
due to allow for last minute
orders.
5 Easy Steps to Selling
Success
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Approach your customer/start a conversation
Determine your customers needs
Present & sell the benefits
Answer questions and overcome objections
Close the sale
Remember that you are always building your business:
at the close of a sale, ask for referrals:
“Do you know someone who would like to see an Avon
Brochure or learn about the Avon Earning
Opportunity?
Selling Tips
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Don’t be stingy with your catalogs or
samples. These are your best
advertisement and they are Tax Deductible!
Put your name on EVERYTHING!
Try Cross- Category or Bundle Selling
Cheap Incentives: Shop in the outlet books
for items under $1.00 to give as incentive
(lip balms, mini lotions, mini bubble bath,
etc.
Cheap Advertising: Car Decals or Magnets
Sales & Training Meeting are GREAT
Resources for new ideas
We Have Product for EVERY Customer
Don’t let objection stop your sales
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Skin care
Makeup
Fragrance
Fashion
Mark.
Tiny Tillia
Children
Lifestyle
Bath & Body
Foot Care
Hair Care
Statistics
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Only 11% of the U.S. Women
are currently Avon customers
65% of U.S. Women 18-64 are
open to buying Avon
Less than 1/3 of U.S. Women
are using Avon to fulfill at least
some of their color cosmetics,
facial skin care or fragrance
needs
Powerful Sales Tools
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Be Familiar with Each Brochure
Become an eRepresentative
Invest in more brochures
Take advantage of the What’s
New and the mark Trend Insider
Benefits of Growing Your
Sales
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Based on Annual Sales C8-C7
President’s Club - $10,100 + in sales
Honor Society $20,200 + in sales
Rose Circle $38,000 + in sales
McConnell Club $68,000 + in sales
More Levels and More Benefits
Read more on your PRP on
youravon.com
Know your Company
Know your Products
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Free 24/7 Classes located under
Beauty of Knowledge
Choose the tab designed especially
for NEW REPS
Take ALL of the skincare classes for
more potential
Reps who know the info are more
successful
If you don’t know the answer – reach
out to the website, your upline, your
DM
MANY SOURCES!
ORDERING ONLINE WITH YOURAVON.COM
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The yourAVON.com
ordering pages are
designed to remind
you when your order
is due and to help you
enter, view, and
submit orders with
greater ease.
Plan with Campaign
Prompts. When you go
to the My Orders page,
you can tell at a glance
the Campaign number
and the date by which
you need to submit your
order. You also can view
the regular order you
are currently building as
well as any Ship
Separate Orders you’ve
entered.
To start a new order, select the Customer and
Campaign, and then click GO. As a default, we set the
order as ‘Regular’ and your current campaign to save
you a couple of steps.
Enter up to 1,000
items! The Item
Entry Form has
everything you need
to build an order is no
more than a click
away.
Usually you’ll enter product
numbers and quantities in the
space at the top of the form.
The campaign automatically
defaults to your campaign of
order.
To be successful naturally you’ll
need to Order your Business
tools, Brochures, Demos, or
Sales Tools! Every thing you’ll
need for your Business has an
‘order’ prefix and everything
you need for your Customers
has a ‘shop’ prefix. Click any of
the links in the left column to
find and select the item you
want and it will be added to
your order.
At any point as you enter items, you can
click Update Order and the items will
move to the Saved Items area.
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Search for and add
items in one step.
You can search for a
product on any page
by using the
product search link
at the top of the
page. From the
product search
window you can
select multiple items
and start or add to
an order. From
within an order you
can use the
‘magnifying glass’ on
the order form.
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Order brochures.
The Order
Brochures link in
the left column is
what you click to
add brochure
packs to your
order. Having a
Brochure is
important when
selling to your
Customers so they
can view the
products first hand.
Enter the number
of brochure packs
you want, and then
click Update
Order to add them
to your order. Keep
in mind, Brochures
are setup for packs
of 10 – inputting 10
will get you 100!
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View orders. After
you enter and save
your orders, you
can view them by
clicking View
Order Cart and
then use the links
to make changes
to an order or
check product
availability.
The Order Cart will
display all the
Customer Orders
you’ve entered. To
review or add to a
Customers Order
simply click the
Customers name,
click the order ID
and review or add
additional items.
Be sure to click
Update Order if
you add any items.
In this example, the Representative has her Regular order for this Campaign, and
each Customer Order that she wants to include with her Regular order. In
addition, if the Representative had started to build their orders for the next
Campaign, they would also appear on this screen. If there are some orders that
can’t wait until the Regular order, select the orders and click continue and select
Ship Separate on the order submission page.
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The Product Availability screen allows you to verify that
all the products you ordered are available.
Select your orders for submission
and verify delivery. To get to the
final steps of ordering, you will need
to select the orders that you would
like to submit and then click
Continue.
When you click to submit an order,
Avon compares two product
databases to provide an estimated
subtotal that you can use to plan
your estimated earnings. The
estimate doesn’t reflect taxes. To see
the details, navigate to View
Subtotal. There may be offers that
are no covered during this
comparison, so always be sure to
check your invoice for Final Pricing.
You also select the order type –
whether the order(s) you selected
should be sent with your regular
shipment or sent separately – enter
the number of Customers, and click
SUBMIT ORDER TO AVON when
you’re ready to submit the order.
NOTE: Your order has not been
successfully submitted until you
receive the Order Confirmation page!
Confirm your order and track its progress. The order confirmation page gives you the order confirmation number and Details of when we expect
to ship your order. From here you can pay for and track your order as well as contact Avon.
Ordering Demo Products on yourAVON.com
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Demonstration products are used
to promote your
business by offering discounted,
full-size, new or
reintroduced products. Demos are
introduced in the
What’s New flyer and the new
products that Avon is
offering in future Campaigns.
To order demo products, follow these
steps:
1. Click my orders.
2. Select a Campaign from the dropdown menu in the
Create Order column.
3. Click Go.
4. From your order form, click the
Shop Demos link in the
left navigation.
5. Click the What’s New cover to
view and order.
6. Use the navigation buttons at the top of the screen
to go
to the next page or the previous page. You may also
click
a link to go directly to a page.
7. When you see an item you’d like to add to your
order,
click its image.
8. Select the product from the drop-down menu, if
necessary,
and enter the quantity desired in the box provided.
9. Click Add to Order.
10. Click Return to Shopping to go back to the
brochure to
continue shopping.
11. After ordering all the demo products you’d like to
order,
click Return to Order Form to go back to your order
form.
The full Customer Price is displayed while placing
your order for
demonstration products. When your order is
processed, the
price will be adjusted to reflect the appropriate demo
discount
based on your order size.
Important Things To
Remember:
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You can order from your current campaign book +
two prior
Each book is good for 6 weeks, don’t put expiration
dates on your books
You get early copies of your books don’t pass them
out too soon or someone will want something they
cant get for awhile.
Pay your balance before you submit your next order
Only order 1 time every 2 weeks for Free
If you order out of cycle or more than 1x every 2
weeks you waste your profits.
If you have no orders, at least order 1 pack of books
so that you are not missing out on a selling
opportunity.
Two types of E-Sales
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Rep Delivery or Direct Delivery
Rep delivery is the same as them calling you on the
phone. Only the y order through your website
The order will show up in your order cart. Submit
this order at the same time as your regular order.
Customers cannot back-order from your website
Unless they use the “order using item number” link
Customers cannot order undergarments from your
website
Direct Delivery
Order & paid online – shopped direct from Avon.
You do NOTHING, except earn profit!
20% Earning on Direct Delivery Sales
E-Rep Fees
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It cost $7.50 per campaign to be an
Erep
1st – 6 campaigns are free
If a minimum of 1 person orders from
you each camp then the fee is
waived and a credit will appear on
your account – this can be either a
Rep Delivery OR Direct Delivery.
Additional commission can be
earned if you have multiple Direct
Delivery Orders
Important Names, Numbers &
Websites
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Kat Roach Unit Leader
770.882.4333
[email protected]
Melody Stehle
800.422.6118
[email protected]
Leadership Desk
800.443.2831
Fundraiser Desk
800.894.5496
Internet Issues
888.514.2866
Product Information
800.445.2866
Quick Pay Issues
877.784.5729
Beauty Advisor Desk
888.340.2866
Credit Card Payment Desk
888.710.2866
Lost Order Hotline
888.540.2866
Customer Service
513.551.2866
Consumer Contact Center
800.445.2866
Kat’s Team Info
http://kroach.avonrepresentative.com/my_downline.html