Transcript Question
Online Module Template Example: Wimpy PCT for SBAR Basic Specifications Screen size: 800x600 (delete all but one) Sponsor: Robert Church Sponsor’s Title: Manager, Technology-Based Learning Date to be posted: March 5, 2020 Objectives List your Objectives below: Explain the components of the SBAR model. Demonstrate the SBAR process. Good objectives are specific and action oriented. Consider using words/phrases like: • Analyze • Assess • Become familiar with • Communicate • Connect • Define • Describe • Determine • Discover • Distinguish • Evaluate • Examine • Find out about • Identify • Know • Review • Learn • List • Name • Outline • Recognize • Review • Understand • Verify Motivation Screen Write a short paragraph below telling the learner why they should take this module: • In this course we will talk about communication, specifically; we will talk about the SBAR method of communication. This method was developed to ensure that healthcare professionals communicate effectively with each other. This type of communication is necessary in order to avoid errors and ensure your patients receive quality care. First Objective-screen1 Page Title: Meet Joe Hi I'm Joe. I'm a patient care tech at Getwell hospital. I just started and things haven't been going well so far. Several accidents have happened and my patients have suffered. I'm not sure what is going on but I need to fix it. First Objective-screen2 Page Title: Communication My boss said that I need to work on my communication skills but I don't see how that could be the problem. Look at the following hand-off I had with Jane the other day. "Hi Jane, Thanks for coming to get Mr. Winkler he's all ready to be taken up. I'll see you later." First Objective-screen3 Page Title: Patient Fall Shortly after this Jane tried to transfer Mr Winkler to a wheelchair and she ended up dropping him. The next day she yelled at me for not telling her about Mr Winkler's assistance needs. First Objective-screen4 Page Title: National Patient Safety Goals My boss said that poor communication is a primary cause of patient errors. According to one report from the Joint Commission on Accreditation of Hospitals, 70 percent of patient error cases were due to communication. Of the cases reported in this study, 75 percent of the patients died as a result of these errors. With numbers like this, I can see why communication is the Joint Commission's second goal in their National Patient Safety Goals. This goal requires that facilities implement a formal approach to communication at hand-off. The act of passing responsibility for a patient to another person. First Objective-screen5 Page Title: SBAR Components I guess I could work on my communication skills then. If I focus on answering key questions about my patients like their condition or what needs to be done, that should help. Jane told me about SBAR which could be useful in this regard. Second Objective-screen1 Page Title: Communication is a Two-way Street Communication is a two-way street here you have the opportunity to ask and respond to questions. So thinking back to my interaction with Jane, she should have stopped me and asked for more information. Play the video to see how this interaction should have went. Second Objective-screen2 Page Title: SBAR Job-aid In order to use SBAR effectively you must include all of the components in your hand-off conversations. Some policies facilitate this level of communication by requiring formal reports to be generated and provided at hand-off; however, not all departments/units have these requirements. I've created a SBAR job-aid that you can use if you want. Second Objective Question Question: Follow along with me and help me with my conversations today. To do this, play the following audio file and then answer the question. Did I cover all of the components of SBAR Answers: Yes No Correct feedback: Good Job! Incorrect feedback: That’s incorrect. Correct Answer: Yes Summary Write a short paragraph to sum up your objectives and any last thoughts: You have completed the Diary of a Wimpy PCT course. In it you saw Joe practice some good forms of communication. Graded Quiz Quiz Specifications Answer each question below with either Yes or No. Randomize questions? No Minimum Passing Score: 80 Use this quiz as a pre-test as well as a post test? No Use this test quiz for a Test-Out option to the course? No M/C Question Question: Answers: Choice1 Choice2 Choice3 All of the Above None of the Above Correct feedback: Incorrect feedback: Correct Answer: Randomize Answer Choices? Click-On Question Question: Click on the Place image here, and use shape tool to draw a box around the area of the image that the learners should click to get this question right.