Transcript PowerPoint Presentation - SAP Service Marketplace

SAP CRM rapid-deployment solution V6.703
The SAP CRM rapid-deployment solution
delivers preconfigured software. Powered by
in-memory technology of SAP HANA, if you
choose SAP HANA deployment options.
If your Customer Relationship Management
(CRM) needs are basic, this rapid-deployment
solution can provide a permanent answer to
your requirements. If your CRM needs are
larger, the software can lay the foundation for
an incremental evolution toward the
comprehensive SAP CRM application.
The SAP CRM rapid-deployment solution
includes:
- Account and Contact Management(optional
SAP HANA duplicate check), Activity
Management(optional Microsoft Outlook
integration)
- Lead Management, Lean Campaign
Management
-Opportunity Management, Pipeline
Performance Management
- Integrated Enterprise Resource Planning
(ERP) sales order and quotation
management (in “standalone” deployment
option based on SAP CRM)
-Interaction Center for Service Request
Management, Sales and Marketing (optional
SAP HANA Agent-Inbox Accelerator)
- Interactive reporting (optional based on SAP
HANA Live)
Benefits
Create a more distinctive customer
experience
Drives more consistent, relevant
interactions
Capitalizes on customer insight with
zero latency
Highly ERP integrated business
processes
Superior reporting performance
Real-time data access
Software used
• EHP3 FOR SAP CRM 7.0 / NETWEAVER 7.4
• SAP GUI FOR MICROSOFT WINDOWS
• DESKTOP CONNECTION FOR SAP CRM 2.0 (optional:
required for integration of Microsoft Outlook with SAP CRM
within scope item Activity Management Using Desktop Connection
for SAP CRM)
• SAP NETWEAVER GATEWAY FOUNDATION 7.4 (optional:
required for integration of Microsoft Outlook with SAP CRM
within scope item Activity Management Using Desktop Connection
for SAP CRM)
• SAP HANA PLATFORM EDITION 1.0 (optional)
• SAP HANA ANALYTICS FOR CRM 1.0, with HANA
CONTENT HBA SAP CRM 100(optional: required for CRM
interactive Reporting powered by SAP HANA)
• SAP HANA CRM IC INBOX ACCELERATOR 1.0, with HANA
CONTENT CRM IC INB2 100 (optional: required for an
accelerated CRM Interaction Center Agent Inbox powered by SAP
HANA within business process IC Service Request Management)
• EHP7 FOR SAP ERP 6.0 (Optional: the SAP CRM rapiddeployment solution can be deployed with or without integration
to SAP ERP)
• SAP SOLUTION MANAGER 7.0 EHP1 or 7.1 or 7.1 ON HANA
• SAP BEST PRACTICES SOLUTION BUILDER and configuration
content for SAP CRM and SAP NetWeaver