Receiving and Returning ILL Items
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Transcript Receiving and Returning ILL Items
Receiving and Returning ILL Items
Sue Kaler
Interlibrary Loan Supervisor
Wellesley Free Library
[email protected]
Items should be shipped directly to
the Requesting Library
Wellesley ILL will create OCLC constant data with
your library’s address
Lenders should ship directly to you
You will have to inform Wellesley ILL when you receive
the requested item
You will have to inform Wellesley ILL when you return
the item to the lender
Wellesley ILL can mediate between you and the lender
in case of issues
When you receive an item
Was it shipped to the correct place?
Is it for your patron?
Is it the correct item?
Check editions and publication date
Check format
Are there condition issues?
Is it complete?
How many parts, pieces, inserts, etc. does it have?
Is it a book with a disc inserted?
Contact Wellesley ILL with issues
What about the lender?
Who is the lender?
Have they imposed restrictions?
In-library use only
No renewals
Needs boxed return
Needs trackable return from USPS or Fedex/UPS
Must be insured for return
Did they provide a return address?
What if there is none?
Sources of Return Addresses
Packaging
Paperwork
Massachusetts Delivery Directory
http://www.masslibsystem.org/deliveryindex.htm
OCLC WorldCat Registry
http://www.worldcat.org/registry/Institutions
Advanced Search
OCLC Symbol
Google and Telephone
What about the due date?
What does the due date mean?
Where do you find a due date?
Special circumstances:
Library of Congress due dates
University of Mass Amherst due dates
Do they really mean No Renewal?
What information does Wellesley
need?
The ILL Request Number
This is not the Illiad Transaction Number
Enough of the author & title to identify the item
Contents out of the ordinary
Number of parts or reels, CD-Rom not sent, etc.
Condition problems
Where it came from
When you think it is due
Amount you were charged
Received Form
Bookmark this URL
http://www.wellesleyfreelibrary.org/catalog/
ill-received-form.asp
Use this form for reporting items you have
received that are, indeed, for you
If you think you did not request
something, please email us directly
To inform us you are returning
Use the returned form at this
URL
http://www.wellesleyfreelibrary.
org/catalog/ill-returnedform.asp
We need much less information
Alternate checkbox method to
receive and return
Log in as if to make an ILL request at
http://www.wellesleyfreelibrary.org/Regional/Interlibrary_Lo
an_Request_Form.html
Click on “check the status of your ILL items”
There are check boxes for
Received this item
Request Renewal
Returned this item
There is a button at the bottom to send your updates
How to return items
Many items come through delivery and can be
returned through delivery
Packaging for delivery
We want them to keep lending to us
Some items come through the mail, but can be
returned by delivery
Why do certain libraries avoid shipping via delivery but
not mind delivery returns?
Simplicity for their student workers?
Speeding the item to the patron?
Using the U.S. Postal Service
Library Rate is not always the cheapest
You pay for the first whole pound
First Class is cheaper for very light items
This is true up to about 8 ounces
Check rates at http://www.usps.com/
Click and Ship versus postage meters
Endicia
Flat rate boxes for Priority Mail
Insurance and tracking
Returning to Alaska or Hawaii
Library Rate is extremely slow
Priority or First Class is the way to go
Check rates for Flat Rate versus your
packaging
Flat Rate envelopes
Flat Rate boxes of several sizes
It gets quite expensive beyond the lightest
items
Returning to Canada
Library Rate is not an option
The only options are First Class International or
Priority Mail International
Consider Flat Rate envelopes or boxes
A U.S. Customs form is needed
Green up to four pounds, white above that
A certain text is needed for Canadian customs
If this is neglected, the Canadian library has to pay
customs fees
Canadian customs text
Attn: Revenue Canada
Tariff: 9993.00.00
GST Code 51
International Loans Between Libraries
(International Act of 1978)
No Commercial Value:
Any Value Stated Is For Insurance Purposes Only
Text for National Library of
Canada’s items
Attn: Revenue Canada
Tariff: 9813.00.00 or 9814.00.00
GST Code 66
Property of the National Library of Canada returned
on Interlibrary Loan
UPS or Fedex
Certain libraries require return via UPS or Fedex
Library of Congress, Princeton, the Navy Department
library in Washington, DC, etc.
This is either because mail is irradiated, materials are deemed
to be safer in the hands of a courier, speedy delivery is needed
or proof of return is desirable.
In almost all cases UPS Ground or Fedex Ground is OK
These items are automatically insured to a certain limit
and extra insurance can be purchased
Costs vary by weight and distance
U.S. Postal Service Options
You can get tracking via the post office
You can get delivery confirmation via the
post office
You can get insurance via the post office
In some cases, some combination of these
services may substitute for UPS or Fedex
LC is OK with this although they prefer UPS