Transcript - ISKCON Leadership Sanga

GBC Strategic Planning Network
RUNNING AN ISKCON
TEMPLE
WITH STANDARDS OF
EXCELLENCE
DSA
Gauranga Dasa
CONTENTS
Need
Approach
Initiative
Other
resources
CONTENTS
Need
• In Srila Prabhupada’s
Words
“We have a mission to cultivate all over the
world,” he said. “We have to print and
distribute books and open centers and train
devotees, and we cannot do that unless we
are very organized and efficient. If we are to
conduct a mission to save the fallen souls,
which is the desire of Lord Caitanya and the
previous acaryas, then we have to organize
the sankirtana movement very nicely. And
we have to be strict devotees.”
– Life With the Perfect Master
Satsvarupa dasa Goswami
“Do you think this movement can go on without me?” Prabhupada asked. Giriraja was
astounded that Prabhupada had called him in the middle of the night to ask him this.
“I think,” said Giriraja, “that as long as we are sincere and go on chanting Hare Krishna and
follow the principles, the movement will be successful.”
Srila Prabhupada was silent. When he spoke, each word seemed to come with great effort. He
uttered the word organization. Then he said, “Organization and intelligence. Is there anything
else?”
Giriraja felt within his heart that he wanted to cry out, “Srila Prabhupada, stay with us.” But
instead he said, “No.”
“All right,” Prabhupada said. And Giriraja offered obeisances and left. Outside Prabhupada's
room, Giriraja continued to reflect on Prabhupada’s words: ““Organization and intelligence.”
- FSrila Prabhupada-lilamrita, vol. 6
Religion vs. Organized Religion
ORGANIZED
RELIGION
RELIGION
INSPIRATION
INSPIRATION
SPIRITUAL
LEADERS &
FOLLOWERS
SPIRITUAL
LEADERS &
FOLLOWERS
INTEGRATION
UNITY
CONFORMITY
Ensuring compliance with spiritual standards,
Knits together socio-political-geographical-disciplic
organizational expectations, legal, and financial
diversities under the umbrella of Organisation
obligations
CONTENTS
Need
• In Srila Prabhupada’s Words
• Mahaprabhu’s instructions to the
Goswamis
Lord
Chaitanya
dancing at
Rath Yatra
Lord
Caitanya
instructing
Srila Rupa
Goswami
Lord
Caitanya
instructing
Srila
Sanatana
Goswami
Preserving the legacy
CHANT
HARE
KRISHNA
&
BE HAPPY
Endeavor:
Documentation
Result:
Flawless
Philosophy
Following in the footsteps
CONTENTS
Need
Approach
• In Srila Prabhupada’s Words
• Mahaprabhu’s instructions to the Goswamis
• Principles of Quality Management
How can we
make ISKCON
stronger
Organizationally?
Strong Organizations are:
More SystemDependent
Less PersonDependent
• Systems don’t replace people
• Systems empower & support people to create legacy
• Systems then help to pass on the legacy to the next generation
without dilution/loss
Strong Organizations are:
More
Proactive
Less Reactive
Strong Organizations are concerned with BOTH:
Quality
Quantity
A Step Toward Standardization &
System-Dependence
Endeavoring in
direction of
Systemdependent
ISKCON than
Persondependent
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
3. INVOLVEMENT OF PEOPLE
4. PROCESS APPROACH
5. SYSTEMS APPROACH TO MANAGEMENT
6. DOCUMENTATION
7. CONTINUAL IMPROVEMENT
8. FACTUAL APPROACH TO DECISION-MAKING
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
1. Devotee-focused Organization
Spiritually
Socially
Happy
Devotee
Mentally
Physically
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
2. Visionary Leadership
Establish unity of purpose
and direction
Create and maintain the
internal environment in which
people can become fully
involved in achieving the
organization’s objectives
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
3. INVOLVEMENT OF PEOPLE
3. Involvement of people
People of all
levels
Clear
roles &
responsibilities
Bringing
out the
best in
them
Abilities engaged
intelligently
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
3. INVOLVEMENT OF PEOPLE
4. PROCESS APPROACH
4. Process Approach
Process
Approach
management
Spontaneous
Management
A desired result
is achieved
more efficiently
when activities
and related
resources are
managed as a
process.
4. Process Approach
Process as “a set of
interrelated or interacting
activities that transform
inputs into outputs.”
Helpful in understanding
the influence of decision
of one activity on other.
4. Process Approach
Cooking as a process
Planning
Precooking
Cooking
Storing
What is the intended outcome for
an ISKCON temple/community?
More Devotees, Happier Devotees
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
3. INVOLVEMENT OF PEOPLE
4. PROCESS APPROACH
5. SYSTEMS APPROACH
5. Systems Approach To Management
Identifying,
understanding, and
managing
interrelated
processes as a system
Contributes
to the organization’s
effectiveness and
efficiency
in achieving its
objectives.
Typical Types of Process for any Organization
5.Systems Approach To Management
1
• Management Responsibility
5.1 Management Responsibility
Strategic
Planning
Establishing
Policies
Setting
Objective
Management
Review
Ensuring
availability of
resources
Ensuring
Communication
Typical Types of Process for any Organization
5. Systems Approach To
Management
1
2
•Management Responsibility
•Resource Management
5.2 Resource Management
Manpower
Money
Attracting
Volunteers
Attracting
Donation/
Funds
Hiring
Training
Purchasing
Maintenance
Typical Types of Process for any Organization
5. Systems Approach To
Management
1
2
3
• Management Responsibility
• Resource Management
• Process to achieve the outcome
5.3 Process to achieve the outcome
N
e
w
c
o
m
e
r
Book
Distribution
College
Temple visit
Short intro
course
Mentor
System
BACE
Mentor
System
Rath
Yatra
Temple
visit
Mentor
System
Temple
visitor
Short intro
course
Mentor
System
program
D
e
v
o
t
e
e
Typical Types of Process for any Organization
5. Systems Approach To
Management
1
2
3
4
• Management Responsibility
• Resource Management
• Process to achieve the outcome
• Measurement, analysis, and improvement
processes
5.4 Measurement, analysis and improvement
processes
Quality of Service
Service Quality Analysis
Recipient Feedback
Efficiency of process
Corrective Action
Preventative Action
Effectiveness of Management
Internal Audit
Continuous Improvement
D
E
V
O
T
E
E
Management
Responsibility
Resource
Management
Measurement, Analysis,
and Improvement
Service
Realization
Service
D
E
V
O
T
E
E
6. Documentation
Documented Process
Repetition
Eliminate Variation
Efficiency Improves
Increased Devotee satisfaction
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
3. INVOLVEMENT OF PEOPLE
4. PROCESS APPROACH
5. SYSTEMS APPROACH
6. DOCUMENTATION
6. Documentation
Vision
Execution
Documentation
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
3. INVOLVEMENT OF PEOPLE
4. PROCESS APPROACH
5. SYSTEMS APPROACH
6. DOCUMENTATION
7. CONTINUOUS IMPROVEMENT
7. Continuous Improvement
Preventative
& Corrective
Action
Permanent Objective
of Organization
Internal &
External
Audit
7. Continuous Improvement Cycle (PDCA)
8 Principles Of Quality Management
1. CUSTOMER- (DEVOTEE-) FOCUSED
2. VISIONARY LEADERSHIP
3. INVOLVEMENT OF PEOPLE
4. PROCESS APPROACH
5. SYSTEMS APPROACH
6. DOCUMENTATION
7. CONTINUOUS IMPROVEMENT
8. FACTUAL APPROACH TO DECISION MAKING
8. Factual approach to decision-making
Evidence
(Records)
Analysis of
Records
CONTENTS
Need
Approach
• In Srila Prabhupada’s Words
• Mahaprabhu’s instructions to the Goswamis
• Principles of Quality Management
• Case Study
An Illustration
of SystemDependence &
Standardization
@ ISKCON
Chowpatty
SAMBANDHA:
1. Vision & Objectives
2. Organization
Structure
3. Roles &
Responsibilities
SAMBANDHA
Quality Policy
ceto-darpana-marjanam bhava-maha-davagni-nirvapanam
shreyah-kairava-chandrika-vitaranam vidya-vadhu-jivanam
anandambudhi-vardhanam prati-padam purnamritaswadanam
sarvatma-snapanam param vijayate sri-krishna-sankirtanam
-SHIKSHASHTAKAM, VERSE 1
The SEVEN ASPECTS of our Quality Policy:
1. Cleansing the mirror of the contaminated heart.
2. Extinguishing the sufferings of the great forest fire of material life.
3. Spreading the white lotus of true good fortune.
4. Evoking the transcendental knowledge in the heart.
5. Raising the auspicious, ever-increasing ocean of transcendental ecstasy.
6. Revealing the nectarine taste of Krishna’s service step by step.
7. Relieving the living entity from desire to enjoy material life.
SAMBANDHA
Vision: 7 Purposes of ISKCON
i.
To systematically propagate spiritual knowledge to society at large and to educate all peoples in the techniques of spiritual life
in order to check the imbalance of values in life and to achieve real unity and peace in the world.
ii.
To propagate a consciousness of Krishna, as it is revealed in the Bhagavad Gita and Simad Bhagwatam.
iii.
To bring the members of the Society together with each other and nearer to Krishna, the prime entity, thus to develop the
idea within the members, and humanity at large, that each soul is part and parcel of the quality of Godhead (Krishna).
iv.
To teach and encourage the sankirtan movement, congregational chanting of the holy name of God as revealed in the
teachings of Lord Sri Chaitanya Mahaprabhu.
v.
To erect for the members and for society at large, a holy place of transcendental pastimes, dedicated to the Personality of
Krishna.
vi.
To bring the members closer together for the purpose of teaching a simpler and more natural way of life.
vii.
With a view towards achieving the aforementioned Purposes, to publish and distribute periodicals, magazines, books and other
writings.
SAMBANDHA
7 Purposes of ISKCON vis. à vis. Quality Objectives
Generic Objective 1
Connected Depts
IYS
To systematically propagate
spiritual knowledge to society
at large and to educate all
peoples in the techniques of
spiritual life in order to check
the imbalance of values in life
and to achieve real unity and
peace in the world.
Specific Objective
To increase the number
of youth chanting 16
rounds and following 4
reg. principles by 10% .
Result 2012-13
12.47%
Govinda’s
to increase (i) satisfaction
by 10% and
(ii) sale by 10%
(i) 11.36%
, (ii) 66%
Campus
Hospitality
Increase devotee
satisfaction levels in
temple campus by 10%
13.05%
SAMBANDHA
7 Purposes of ISKCON vis. à vis. Quality Objectives
Generic Objective 2
Connected
Depts
JSD
To propagate a
consciousness of
Krishna as it is
revealed in the
Bhagawat Gita and
Srimad Bhagawatam.
BACE
Specific
Objective
to ensure more than 70%
of JSD graduates join the
mentor system.
To ensure minimum
70% students pass
the exam.
Result 2012-13
50/ 70 i.e.,
71%
108/143
i.e., 76%
SAMBANDHA
7 Purposes of ISKCON vis. à vis. Quality Objectives
Generic Objective 3
To bring the members of
the Society together with
each other and nearer to
Krishna, the prime entity,
and thus to develop the
idea, within the
members, and humanity,
at largo, that each soul is
part and parcel of the
quality of Godhead
(Krishna).
Connected Deptts
Specific Objective
Result 2012-13
Dham
yatras
Increase the devotee
satisfaction levels in Yatra
by 10%
13.76%
Sunday
festival and
festivals
Increase devotee satisfaction
during Sunday festival and
other festivals by 10%
13.7%
Counselor/
Mentor
System
To ensure the minimum
satisfaction level should
be more than 70%
78.32%
Kitchen
Improve Devotee
Satisfaction Levels by 10%
13.08%
SAMBANDHA
7 Purposes of ISKCON viz-a-viz Quality Objectives
Generic Objective 4
To teach and encourage the
sankirtan movement,
congregational chanting of
the holy name of God as
revealed in the teachings of
Lord Sri Chaitanya
Mahaprabhu.
Connected Deptts
Harinaam
Sankirtan,
Jagannath
Rath Yatra
Specific Objective
Increase no. of
participants in
Harinaam Sankirtan &
Jagannath Rath Yatra
programs (no. of food
plates)
Result 2012-13
166.7%
SAMBANDHA
Generic Objective 5
7 Purposes of ISKCON viz-a-viz Quality Objectives
Connected Deptts
Deity
Services
To erect for the
members and for
society at large, a holy
place of
transcendental
pastimes, dedicated to
the Personality of
Krishna.
Maintenance
Accounts
Specific Objective
% Increase in devotee
satisfaction levels by 10%
Improve devotee satisfaction wrt
campus cleanliness
(a) Reduce Lead Time for giving
Donation receipts & gifts during
Janmashtami?, (b) Reduce
followup time for bounced
cheques
Result 2012-13
15.81%
13.90%
30%
SAMBANDHA
7 Purposes of ISKCON viz-a-viz Quality Objectives
Generic Objective 6
With a view towards
achieving the
aforementioned Purposes, to
publish and distribute
periodicals, magazines,
books and other writings.
Connected Deptts
Book
Distribution
Specific Objective
Distribution of
books in Book
marathon > 1Lac
Result 2012-13
1.2 Lac
SAMBANDHA
7 Purposes of ISKCON viz-a-viz Quality Objectives
Generic Objective 7
Bring the members closer
together for the purpose of
teaching a simpler and more
natural way of life.
Connected Deptts
Farm
Projects
Specific Objective
Achieve self-sustenance of
farms
This is outside the purview
of current Temple ISO
system
SAMBANDHA
Roles & Resp.- Book Distribution
RACI Matrix at Activity Group Level
S.No. Activity Group Responsible
1
2
3
December
Marathon
Bus Party
General Book
Godown
Management
Accountable
Consult
Book
Committee
Book Godown Book Godown
Team
Manager
Bus Party Team Bus Party Leader Book
Distribution
C.O.M.
Book Godown Book Godown
Book
Manager
Manager
Distribution
C.O.M.
Inform
Book
Distribution
C.O.M.
Book
Distribution
C.O.M.
Book
Distribution
C.O.M.
SAMBANDHA
Roles & Resp.- Temple Maintenance
RACI Matrix at Activity Group Level
Activity
1
2
3
4
5
6
7
Responsible
Recruitment
Head
Procurement
Head
Recruitment
Head
Maintenance
Supervisor
Maintenance
Supervisor
Accountable
Recruitment
Head
Procurement
Head
Recruitment
Head
Maintenance
H.O.D.
Maintenance
H.O.D.
Carpentry
Head
Maintenance
Water Management Supervisor
Carpentry
Head
Maintenance
H.O.D.
Getting Man Power
Providing required
items
Payment of Salaries
Electrical
Maintenance
Plumbing
Maintenance
Construction and
Carpentry
Maintenance
Consult
Maintenance
C.O.M.
Maintenance
H.O.D.
Maintenance
H.O.D.
Maintenance
H.O.D.
Maintenance
H.O.D.
Maintenance
H.O.D.
Inform
Maintenance
C.O.M.
Maintenance
H.O.D.
Maintenance
C.O.M.
Maintenance
C.O.M.
Maintenance
C.O.M.
Maintenance
C.O.M.
Maintenance Maintenance
H.O.D.
C.O.M.
Roles & Resp.- Temple Kitchen
SAMBANDHA
RACI Matrix at Activity Group Level
Activity
Resource
Responsible Accountable Consult
Asst Purchase Asst Purchase Purchase
Manager
Manager
Manager
Asst Purchase
Store Keeper Store Keeper Manager
Cooking
Asst Cook
Cook
Manager
Asst Serving Asst Serving Serving
I/c
I/c
Manager
Resource
Resource
Supervisor
manager
manager
Inform
Purchase
Manager
Purchase
Manager
Cooking
Manager
Serving
Manager
Resource
manager
Food safety
Supervisor
FSTL
1
Purchase
2
Storage
3
Cook
4
Serving
5
6
FSTL
FSTL
ABHIDEYA:
1. Process & Training
Manuals
ABHIDEYA
S.No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Processes Manuals for Departments (ISO)
Departments
IYS
Govindas
Campus Hospitality
JSD
Bhakti Shastri/ Bhakti Vaibhava (BACE)
Dham yatras
Sunday feast and festivals
Councellor/mentor System
Harinaam Sankirtan, Rath Yatra
Deity Deptt
Maintenance
Property, Assets & Vehicles
Accounts
Book Distribution
Kitchen
Process Manuals & Records
for each of these
Departments have been
created.
For details please mail us at:
[email protected]
PRAYOJANA:
1. Devotee
Satisfaction Survey
2. Continuous
Improvement based
on results
PRAYOJANA
Survey Findings- General Form
Experience Enhancing
Services
f) Gorgeous decoration of
deities
d) Overall cleanliness of temple
e) Devotional atmosphere in
temple
a) Organized and effective shoe
stand, Nice facilities for cloaking
g) Prasadam services (long
queue, quality of prasadam,
cleanliness etc)
h) Sound system during classes
b) Matchless gift stall
c) Clean toilets
k) Deity department services
j) Crowd control during festivals
i) Seating arrangement during
classes
l) Yatra service (if so which
service has to be improved?)
Scope for Improvement
Services
Rating
Score(%) Rating
68.13
1
61.54
2
57.14
3
50.92
4
39.56
35.53
34.07
5
6
7
28.94
8
25.64
24.91
9
10
14.65
11
13.55
12
Rating
Score(%) Rating
j) Crowd control during festivals
57.51
1
i) Seating arrangement during
classes
45.42
2
c) Clean toilets
41.39
3
b) Matchless gift stall
40.29
4
36.63
5
24.54
6
h) Sound system during classes
23.44
7
l) Yatra service (if so which service
has to be improved?)
20.51
8
a) Organized and effective shoe
stand, Nice facilities for cloaking
17.95
9
d) Overall cleanliness of temple
9.89
10
k) Deity department services
6.59
11
f) Gorgeous decoration of deities
4.76
12
g) Prasadam services (long queue,
quality of prasadam, cleanliness etc)
e) Devotional atmosphere in
temple
Based on a survey of 275 devotees and temple visitors
PRAYOJANA
Survey Findings- Congregation Form
Based on a survey of 200 Congregation Devotees
PRAYOJANA
Survey Findings- Congregation Form
• Satisfaction Levels for Temple Programs>House Programs
• Satisfaction Levels for Counselor System are highest (91 %)
• Satisfaction Levels for Miscellaneous services like security
check, signages, Crowd Control etc. were lowest (79.66%)
PRAYOJANA
Written Suggestions
A Step towards…
Happy
Devotees
Effective
Systems
Successful,
Strong &
Prosperous
ISKCON
Temples
CONTENTS
Need
Approach
Initiative
• In Srila Prabhupada’ Words
• Mahaprabhu’s instructions to the Goswamis
• Principles of Quality Management
• Case Study
• SABDA
Strong Organizations work on
Continuous Improvement
Regular
Audit
Setting of Processes
(Documents, Training)
Continuous
Improvement
In Order to continuously Improve
Strong Organizations have
Internal
Training &
Audit
Body
Strong Organizations have a Internal
Audit Body Which Helps
Existing Centers
Training in creating Systems of Excellence
Auditing
Continuously Improving
Giving them an Internal Standard Certificate
Strong Organizations have a Internal
Audit Body Which Helps
New Centers
Training to come up as a new center
Auditing
Recommending to the Higher body
On Similar Lines TDSA Proposes
SABDA –
System Assistance Body
for Devotee Care &
Administration
Functions :Assistance in
Systems Training
• In creating Systems
• The Existing Temples
• New Temples
Certifying
• A Certificate to be issued by TDSA
regarding the temple is successfully
complying with standards
Recording
• Best Practices
• Qualitative and Quantitative
Information of temples
It will also help in:
Cross
Pollination
Information
of Different
Systems at
one place
Learning
from each
other
Proposed Plan of Execution
Step
1
Step
2
Step
3
Step 1: Dividing Temples in Three Categories,
and shortlisting Interested ones:-
Small
Medium
Large
No Of
Congregation
(C ) <100
No Of
Congregation
(C): 100-1000
Congregation
(C) >1000
Full time
Devotees
running temple
(FT) < 10
Full time
Devotees
running temple
(FT): 11-25
Full Time
Devotees
running temple
(FT) >25
Deity Care
Book
Distribution,
Preaching etc.
Kitchen & Other
Need of
Devotees
Sadhna
Standards
Small Temple
C<100
FT < 10
Fund Raising
&
Transparent
Accounts
Deity Care
Book
Distribution,
Preaching etc.
Kitchen &
Govinda’s
Maintenance
Sadhna
Standards
Medium
Temples
C: 100-1000
FT: 11-25
Fund Raising
&
Transparent
Accounts
Devotee &
Newcomer care
Deity Care
Book
Distribution,
Preaching etc.
Kitchen &
Govinda’s
Maintenance
Sadhana
Standards
Big Temple
C >1000
FT > 25
Public Relation
& Govt
Connection
Fund Raising
&
Transparent
Accounts
Devotee &
Newcomer care
Most Important
The above mentioned list may expand or reduce according
to time place and circumstances and/or in extra ordinary
situations.
The Systems assistance body will help to establish proper
systems.
Focus is to create a culture of excellence in our
Organization; whether it is small, medium or big temple.
Step 2:Training of Temples in System
Creation
Visit to the temple by SABDA
representative
Field Training on creating systems (2-4
days)
Follow up online training periodically
Step 3: Auditing by SABDA
Once the temple has created systems, they can
conduct Internal Audit (they will be trained to do
so)
SABDA will audit & certify
There would be a periodic audit by the body as
per need
Implementation
If you need assistance in
implementing systems in your
temple please contact us at:
[email protected]
CONTENTS
Need
Approach
Initiatives
Other
resources
• In Srila Prabhupada’ Words
• Mahaprabhu’s instructions to the Goswamis
• Principles of Quality Management
• Case Study
• SABDA
• ISKCON Resource Directory
ISKCON
Resource
Directory
TDSA
ISKCON Resource Directory
Iskconinfo.com
Learning From
Each Other’s
Excellence
Best Practices
in different
areas of
temple
Please visit
http://iskconinfo.com/
CONTENTS
Need
Approach
Initiatives
Other
resources
• In Srila Prabhupada’ Words
• Mahaprabhu’s instructions to the Goswamis
• Principles of Quality Management
• Case Study
• SABDA
• ISKCON Resource Directory
• ISKCON Community manager
ISKCON
Community
Manager
TDSA
Video presentation
CONTENTS
Need
Approach
Initiatives
Other
resources
• In Srila Prabhupada’ Words
• Mahaprabhu’s instructions to the Goswamis
• Principles of Quality Management
• Case Study
• SABDA
• ISKCON Resource Directory
• ISKCON Community manager
• GBC Resolutions website
GBC
RESOLUTIONS
SEARCH
ENGINE
TDSA
Login ID:
Krishna
Password:
Krishna
SEARCH RESULTS FOR
DEPARTMENT: Book
Distribution/ BBT
Let us go to:
ADVANCED SEARCH TAB
A no. of Search Criteria are
available in Advanced Search
READY FOR A SEARCH !
MULTI DEPTT. &
NATURE SEARCH
LET US READ A RESOLUTION’S
FULL TEXT
Implementation cost
ISO - Standardization
Activity
Design of Feedback Survey
Administration of Survey
Analysis of Survey
Quality & Process Workshop at
Wada
Quality & Process Workshop at
Wada
Additional Quality Consultancy
As Is Process Documentation
Documentation of Quality
Manuals & IT Enablement of
Processes
ISO Software
Consultancy of Using ISO
Software
Record Collection
ISO Certification & Auditing
Fees
TOTAL COST
Total Manhours
Rate (INR/ Hour)
Cost (INR)
8
32
24
16
8
40
336
10000
2000
2000
15000
10000
15000
2000
80000
64000
48000
240000
80000
600000
672000
1200
0
0
280
2000
2400000
0
0
560000
60000
48,04,000
2000
Implementation cost
ICM
Activity
Total
Manhours
Rate (INR/
Hour)
Cost (INR)
ICM project
leader
3820
3000
11460000
ICM project
assistant
4000
750
3000000
Total Cost
1,44,60,000
Implementation cost
GBC Resolutions website
Activity
Total
Manhours
Rate (INR/
Hour)
Cost (INR)
Compilation
300
2000
600000
Software
Development
240
1500
360000
Total Cost
9,60,000
For any assistance please
email us at:
[email protected]
Lets move towards Making ISKCON
stronger Organizationally
Hare Krishna….