Transcript TRAINING FOR OUTSIDE TRAVEL AGENTS

TRAINING FOR INDEPENDENT
TRAVEL AGENTS
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Notes About the Pulaski Tickets & Tours Training Program
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Developed for independent travel agents
Terms used interchangeably
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Member for agent, outside agent, independent travel agent, or home-based agent
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Member number for pin number and agent number
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Travel vendor for travel supplier
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Confirmation, reservation, and booking number.
Pulaski Tickets & Tours is a full-service travel agency.
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International Airlines Travel Agent Network (IATAN)
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Cruise Lines International Association (CLIA)
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American Society of Travel Agents (ASTA)
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Association of Retail Travel Agents (ARTA)
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Vacation.com Member
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Registered with the States of California, Florida, Washington and Missouri
Travel Classes Offered:
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Introduction
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Cars and Hotels
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Tours and Cruises
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Groups
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Introduction to Condos
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Vendor In-house Training Seminars
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Vendor-Sponsored Webex Presentations
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Tickets & Tours Agent Benefits
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Book Travel on line for clients and get paid commissions
Access to training at no extra charge
Access to specialized training from Travel Suppliers
Access to Consortiums and preferred travel suppliers
Services of a full service travel agency
Your own personal website
Personalized email address for all Independent Agents
Stationary and business cards, printable from our website
Important Numbers & Industry Affiliations
for Pulaski Tickets & Tours
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IATAN/IATA/ARC/CLIA #33-53-0556
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This is an agency number, not an individual number.
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Informs the travel industry you are a travel agent associated with a legitimate travel agency.
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Used to make reservations and get agent discounts.
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Enables commissions to be paid.
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This number is used only with travel vendors. Do not give this number to anyone else. Do not put it on your
business card.
Main Agency Phone Number 315-298-3355. Some vendors ask for the agency phone number instead of the IATA number
California Seller of Travel CST 2086174-50
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We are registered with the State of California to sell travel.
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By law, this number must appear on all printed or electronic media distributed to the public.
Florida Seller of Travel - EXEMPT
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Exempt due to having a contract with the Airline Reporting Corporation for over three years.
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Washington State UBI #601-967-198 UBI # 602-783-700
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Iowa Registration TAR 881
Your Member number is used only within the office to track commission and to log in to our agency
website.
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Tickets & Tours Directory
Main Office
Concord Office
Tampa Office
Lyons Office
4882 A North Jefferson Street
Pulaski, NY 13142
(315) 298-3901 Fax Number
(315) 298-3355 Main Office Phone Number
(877) 453-8458 Toll-Free Number
Office Hours Monday-Friday 8:00 AM – 7:00 PM EST
2190 Meridian Park Blvd, Suite M
Concord, CA. 95420
(925) 676-2500 Main Voice Number
(925) 676-2504 Fax Number
Office Hours Monday –Friday 9:00 AM -5:00 PM PST
1200 West shore Blvd
Tampa, FL
(813) 282-3636
Call for business hours
26 Water Street
Lyons, NY 14489
(813) 282-3636
Office Hours Monday-Friday 9:00 AM-5:00 PM
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Our Website
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The agent web address is: www.pulaskiticketsandtours.com
After accessing the site, enter your last name and member
number in the spaces provided on the left side of the home
page. If you have not received your member number, please
contact member services for a temporary log in.
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Once Inside…
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News
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Latest News
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Press Releases
Your Business
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Information & Links in regards
to running your travel
business.
Agent Tools & Training
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Links to web-ex and agency
training calendars.
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Link to Travel Agent University.
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Agent Training Aids.
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Access to various agent booking
Sites.
Travel Center
Information on Fam Trips,
Agent Specials & Discounts
Condo Travel Club Link
Links to various Vendors &
Suppliers. (i.e. Disney, Agent
Universe, Carnival, Gate 1…etc).
Account Information
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Update your personal
information
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Renew Your membership on
line.
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Making Reservations
Four Options:
Option #1 ITA Requests Tickets & Tours in-house agent to do
the research, find rates and book travel.
Option # 2 ITA does the research, finds the rates and books
travel
Option # 3 ITA uses www.pulaskiticketsandtours.com to book
personal travel
Option # 4 ITA uses the Instant Travel Site (their personal
website) to book public travel for their client.
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Five Steps for Making a Reservation
Call at least 2 vendors.
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Get a courtesy hold when appropriate.
TBA – cruises.
Document the telephone call.
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Write down all details of the quote.
Name of reservationist, deposit by, final by, etc.
Make sure you include insurance.
Vendor or other.
Give the client no more than 2 quotes.
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Get the client to commit. Get a credit card number.
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Five Steps for Making a Reservation
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Call the vendor to make the reservation.
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Give them our IATAN or CLIA #.
Verify all agency information
Provide your first and last name and your home
contact number.
Have the vendor send fax and/or email confirmation
to both our office and/or your home.
Double check all name spellings, gender, travel
dates, and details.
Verify all information on the fax confirmation is
correct.
Any errors should be reported to the vendor immediately.
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Travel Industry Pricing
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Retail Rates
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Wholesale Rates
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Commissionable rates
Commission is included in the price
Prices set by vendors
Available to anyone
May have sales or specials
Also called Net Rates
Commission and taxes are not included
We “mark up” to add commission
Familiarization Trips (Fam Trips)
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Vendor sets all policies
Expected to promote their product
Non-commissionable
Only available to agents
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Travel Industry Pricing
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Travel Agent Rates
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(cont.)
Based on availability
Call the vendor directly or follow vendor procedure
Supply agency information
Suppliers set policies
Ask what ID is needed to qualify
Have alternate dates when possible
Documents will be sent to the office
Travel Agent Promotions
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Reward for selling travel
Paid to you – Tickets & Tours does not retain any percentage
o Travel Agent Etiquette
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You are a representative of Tickets & Tours
When attending seminars & FAM trips please dress appropriately
Be professional & courteous
Never divulge agent prices to regular travelers
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Forms of Payment
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Check, Cashier's Checks, and Money Orders
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All checks must be payable to “Pulaski Tickets & Tours”
Please remember to allow 14 days for processing.
Credit Cards-preferred
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You call in the number to the travel vendor
Use the “Credit Card Authorization Form”
Need card number, expiration date, name on card, CCV2
security number, billing address and phone number
As soon as money is paid submit the booking form. This can
be completed on-line, faxed, or mailed to the Pulaski office.
Verify final payment amount includes the commission.
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Sample Booking Form
Passenger Booking Information
Pulaski Tickets & Tours
Please fill out completely to expedite processing of your commission.
Booking date: ____________
Booking Agent __________________
Member #___________
Full Legal Passenger Name (s):
_____________________________________________________________________________
Address: Street or PO Box _________________________________City: __________________
State: _________________ Zip Code: _______________Home Phone: ___________________
Travel Dates: From ____________to______________ Destination:________________________
Supplier: _______________________________ Confirmation #:__________________________
Notes:________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Be sure to offer CSA Insurance on you booking!
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Document Delivery
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Documents can be airline tickets, cruise documents,
and travel vouchers.
Documents are delivered to the office usually 2-4
weeks before departure. In most cases documents are
delivered electronically.
You will be notified when they arrive.
You are responsible to notify Tickets & Tours how they
are to be delivered.
It is your responsibility to check documents for
accuracy. If a document is incorrect it will need to be
returned to the vendor and to be reissued.
We suggest mailing by a traceable method for all nonrefundable documents.
Important to keep up to date on Passport and Visa
Requirements.
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Invoices
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Are issued by Tickets & Tours once payment has been
made and the “Booking Form” has been received from the
booking agent.
A summary of the travel purchased and a receipt to the
client.
A copy of the agency generated invoice will be forwarded
to the booking agent, along with a copy of the supplier
invoice (when provided)
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Commissions
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Commissions are issued to the travel agency booking travel through a travel
vendor.
Average Commission levels are 10-15% of the travel product value .
Commissions may be earned on tours, cruises, hotels, rental cars and
sightseeing.)
Taxes and port charges are not commissionable.
You will earn 30-100% of the commission Tickets & Tours receives
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30% if an in-house agent books the travel for your clients
50% if the independent travel agent books the travel for their clients
 100% for personal travel when booked by the independent agent or inhouse agent.
Commissions will be paid after travel has occurred. However, some suppliers
pay after the final payment has been made.
Most commissions are received within 4-6 weeks after travel.
Commission checks are typically mailed within 30 days of the end of the
month in which they are received.
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Questions???
Thank you for attending today’s
presentation!
If you would like to review any of this information, the
Webex slides are available under the Agent Training
section of our website.
If you think of any questions, feel free to email:
[email protected]
1-877-453-8458 ext. 105
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