Transcript Your Local Office Service

New Hire Information
for Canadian Employees
Employee Success Shared Services
WELCOME!
What we are going to cover…
 Access badges
 Your new office
 Logging tickets
 Payroll and Time Off Information
 Employee Benefits
 Travel and Expense
 Corporate Citizenship
 Common Terminology
 Develop Your Career
 The Foundation
Your Local Office Service (OS)
Team
Who is my local contact?
You can find out who your local contact is along with
other office information from our Real Estate and
Workplace Services Google Page:
https://sites.google.com/a/salesforce.com/real-estateworkplace-services/
Access Badges and
Monthly Parking
Access Badges
 Inquire with your local Office Services team member/receptionist about
how to obtain your SFDC badge.
 You can also inquire about whether your building requires an additional
building badge for access.
 If you lose your SFDC badge please log a ticket immediately. Log this
ticket under the ‘Security’ topic. Also please notify your local OS team
member right away
 If you lose your building badge please see your local OS team member
so they can start the process to get you a new one
Monthly Parking
 Please inquire with your local OS team member and they will provide you
with the building parking information, if available at your location
Your New Office
Re-usables and recycling

We offer a recycling program in all kitchens.

Signs will help you sort trash and recyclables appropriately.

If you haven’t received a reusable water bottle and mug, please log a ticket
under Facilities > Reusable Beverage Container Request.
Conference Room Bookings

You are responsible for booking conference rooms for your meetings

You can view all conference rooms on the Intranet under the Facilities tab.
Choose your Office location

When booking rooms in Outlook, you must put the underscore ( _ ) symbol
in front of room name Ex: _Hanohano

In Outlook, you must list the room as a resource, not an attendee or it will
not book the room
Business Cards
 You should wait until your phone and e-fax numbers have been
finalized before requesting business cards.
 Intranet > Employee Resources Tab > Business Card Request
Name Plate
 Reception will provide you with your nameplate on your first
day/week
 If your order has not arrived before your first week, reception will
contact you it has arrived
Mail and FedEx Packages
Mail

Mail distribution is handled differently in each office. Please see your local
OS team member to see how you obtain your incoming mail.

SFDC will provide stamps for business related mail.
FedEx

There is a daily pick-up for each location, Please see your local OS team
member to find out when your pick up time is.

For those in the Marketing Cloud offices in Atlantic Canada, your Office
Services contact can send FedEx packages for you

For all other locations: To send FedEx packages, you need to obtain a
FedEx username and password by logging a ticket on the Intranet under
Facilities > FedEx online Creation Request

For a “Cube Number” please type your local office

Your account will take less than 24 hours to activate

Envelopes and label sheets are located in the supply areas on each floor
Ergonomic Assessments

If you require a Ergonomic assessment please see your local OS team
member. They will let you know how to sign up for a ergonomic
assessment.
Office Supplies and Equipment
Office Supplies

Notebooks, post-its, pens, markers and paperclips are located in the kitchens/supple areas on your
floor

For specific items not in the supply rooms, please contact your local OS team member.
Sending faxes

Fax machines are located in the kitchens on each floor

When dialing out, all faxes need to have ‘9’ in front of the phone number

Check with your local OS team member for locations in other offices.
Printers

Printers are located in all kitchens on each floor including 1 colour printer per floor

Printers are all labeled in order for them to be added to your printer list

Check with your local OS team member for locations in other offices.
Shredders

Shredders are located on each floor
General Issues

Any issues regarding kitchens, washrooms and general areas, please contact your local Office
Services team member

For those in Radian6 offices, please contact your local Office Services contact for assistance
First Aid and Emergencies
First Aid Kits

Each floor has one First Aid Kit and it’s location should be clearly marked

Advil, Tylenol and Band-Aids can be found at reception
Alarms (fires, threats, other emergencies)

If evacuating the building, please walk to the closest clearly marked EXIT.
Medical Emergency

In each SFDC office we have a team called the Emergency Response
Team. You can find these team members by their ETR Red flag and vest
at their desk.

If an emergency does occur or an employees becomes ill, please call 911
right away as well as call 560 653 4600. This is our Global Security team
who will notify the local ERT members
IT Global End User Services
Logging an IT Ticket

To log a ticket, click on “Log a Ticket” in the left-hand corner of the
Intranet home page.

Log in using your network user name and password.

Contact the IT Global Service Desk at 415-901-7044 or 647-259-2400 if
you have computer problems and are unable to log in.
Select the appropriate Topic, SubTopic and Priority.
Connecting to the VPN
 Salesforce uses Cisco AnyConnect
 Setup & Connection instructions located in the IT New
Hire Guide
 Log an IT Ticket for VPN access on your iPhone and/or
iPad
 If you have issues setting up your VPN token, please
contact the Global Service Desk
Mobile Phones
 You may log a
mobile phone
request if you are
in an eligible
department
 On the Intranet
search for ‘mobile
request’ and
complete the
Mobile Request
Form
GoMobile Wireless
 Allows access to external Internet sites, 62 Org,
Supportforce, GUS, Chatter Desktop, Gapps, and
Workday.
 Windows 7: will connect to GoMobile automatically
 OSX: input network credentials once; subsequent
connections to GoMobile will be automatic
 After establishing a connection, use Cisco AnyConnect
to access E-mail, Intranet, Printers, internal resources
Payroll and Time Off
Information
Payroll and Time Off: Salaried Employees

Paid semi-monthly (15th and last day of the month)

Live paychecks may be mailed to your address for up to the first 2 pay periods

Use Time Off Manager (TOM) to:

–
Request time off
–
View PTO balance
–
View list of regular holidays and floating holiday options
Log in to TOM via 62 Org
–
User name: email address (e.g., [email protected])
–
Password: Windows password
Payroll and Time Off: Hourly Employees
 Paid semi-monthly (15th and last day of the month)
 Log hours and time off in iemployee
– Login instructions sent via email approximately 2 weeks after hire date.
Track hours manually until then.
– Refer to the Payroll Site for the iemployee user guide.
– Please also ensure to log your time off in TOM as well as on the
timesheet
 Live paychecks may be mailed to your home address for your
first 2 pay periods.
Payroll: Tips
 Enroll in direct deposit through Workday
– Refer to the Direct Deposit Set Up in the Workday Quick
Reference Guide
 Sign up for iPay
– View paystubs and T4s
– Instructions on how to register are on the Payroll Intranet Site >
ADP Canada iPay First Time Login instructions
– Enroll after receiving your first paycheck
Benefits Enrollment
Benefits: Enrolling

You will receive an email from the Employee Success Shared Service
Center instructing you on how to elect your benefits.

Your benefits are effective on your start date as long as you elect them
within your first 30 days with the company.

To elect your benefits, please enroll in Workday and fill out a Sun Life
beneficiary form and return it to your local Employee Success Specialist

Once you’ve made your benefit elections, you can’t make changes to
them in Workday unless you experience a qualifying life event.

For questions about Canadian benefits, refer to the Canada Benefits Portal
or log a ticket under HR > Benefits.
Benefits: Wellness Reimbursement

Salesforce.com encourages all employees to participate in wellness
activities.

Employees may be reimbursed up to $100 a month for eligible wellness
expenses. This is a taxable benefit and you must be actively employed at
time of reimbursement.

Please register for Wageworks to claim your reimbursement. There are
instructions on the Canada Benefits Portal

For more information on the Wellness Reimbursement program, visit:
http://intranet.internal.salesforce.com/export/sites/intranet/departments/hr/do
cuments/Canada_Wellness_Reimbursement_Program__2013_FINAL.pdf
Benefits: Stock
 If you were granted stock, your grant amount was
included in your offer letter.
 Options are granted on the 4th Tuesday of each month
 RSUs are granted on the 4th Tuesday of the first month in
the quarter (February, May, August, November)
 You’ll receive an option agreement via E*Trade, through
which you can execute any sales
 For more information on both programs, please visit the
Global Equity Plan Services website or email
[email protected].
Benefits: ESPP
 Enrollment open only during May and November
 12-month offering periods with two 6-month purchase
periods
 Purchase dates June 15th and December 15th
 Check out the ESPP video here for more details
 For more information join the ESPP – Employee Stock
Purchase Plan Chatter group, visit the Global Equity
Plan Services website or email [email protected]
Benefits: Group RRSP
 For more information about the Registered Retirement
Savings Plan, please refer to the member booklet.
 Please wait until you have received your first paycheck
before enrolling in the RRSP
 For RRSP questions, please contact
[email protected] or call 1-888-727-7766.
Benefits: Interns
 Interns are not eligible for benefits with the exception of
the Fitness Reimbursement.
 Please log a ticket under HR>Benefits with questions.
Benefits: Workday
 Workday is the Cloud based Human Capital Management
application used to manage employee data.
 Login information
– User name: network username (without “@salesforce.com”)
– Password: network password
– You must be logged into
 What you can do in Workday
– Change your contact information
– Manage your emergency contact information
– Manage your direct deposit banking accounts
– Enroll and change your Benefits
 Workday Employee Guide
– Refer to the employee guide for instructions and tips
Travel and Expense
Travel and Expense

Summary of T&E guidelines
– http://intranet.internal.salesforce.com/departments/purchasing/Travel/Glob
al/TxE_Guideline_Infographic_10-4-12.pdf

New hires may request a corporate issued iphone with VP approval by
completing the Mobile Device Request Wizard
– Additional information can be found in the Global Mobile Communications
Policy.

Concur
– To request access or for expense questions: Intranet>Log a ticket> Travel
and Expense>Expense

An Amex corporate card is SFDC’s preferred card provider and should be
used for all business expenses
– Application
– Allow 7-10 days for cards to arrive in the mail
Corporate Citizenship
Corporate Citizenship
 Part of salesforce.com’s success is founded on providing
a safe and productive environment for all employees.
 As an employee, you will be required to complete various
training:
– Code of Conduct
– Information Security
– Quarterly Certification
– Other function-specific courses
 You will be notified via email when you need to
complete these actions.
From salesforce.com Code of Conduct
Reporting Violations

You are the Company’s first line of defence against civil or criminal liability
and unethical business practices.

You must report any violation or suspected violation of this Code of
Conduct, applicable laws and/or governmental regulations.
Retaliation is Prohibited (whistleblower)

The Company prohibits retaliation against any person who provides
information in good faith to the Company.

Persons who retaliate may be subject to termination, in addition to civil and
criminal penalties.
You can report a violation the following ways: Using EthicsPoint
on the Intranet, calling 1-866-294-3540.
Common Terminology
Common Terminology

V2MOM: Our business alignment tool demonstrating our vision, values, methods,
obstacles and measures.

Salesforce.com Foundation: Helps nonprofits worldwide accomplish their missions
through a bold and innovative social enterprise model.

Chatter: A brand-new way to collaborate with people at work; automatically pushes the
status of important projects and deals, so you’re always in the loop.

ECOMM: The Executive Committee.

PCOMM: The President's Committee which is comprised of select Company Executives
from each area of the business.

62 Org: Our internal version of salesforce.com, aka “The App” (62 are the last digits of
our org number).

Dreamforce: The annual global user conference where leaders in cloud computing come
together to collaborate, connect and inspire.

The Customer Company Tour: Events held around the globe providing prospects and
customers the opportunity to meet salesforce.com executives and learn how industry
leaders are using cloud computing to deliver breakthrough results.
Chatter
 Chatter is Salesforce’s internal means of communication.
 Used to post questions, build a community and communicate with others.
Suggested Chatter Groups to Join:
– Toronto Hub/ Fredericton Hub/ Halifax Hub/ Saint John Hub/ Vancouver Hub
– All Canadian Employees
– CraigsForce
– FemmeForce
– Employee Success
– Snack it Right
– Airing of Grievances
– Manager Success
– ESPP
– Business Travel for Canadians
– Toronto Parentforce
V2MOM
Vision, Values, Methods, Obstacles and Measures
Learn more about the V2MOM under the Talent
Management Tools and Resources page on the Intranet.

Annual company-wide goals

Covers fiscal year (February –
January)

Built collaboratively

Available to all employees

Articulates department/team goals

Built collaboratively by team members

Aligns to corporate V2MOM

Aligns to departmental V2MOM

Articulates individual goals

Used in annual performance reviews

New hires should complete their
V2MOMs with their manager within
their first 90 days
Develop Your Career
Develop Your Career
Talent Development (TD)

The Talent team is your partner for career
and personal development at
salesforce.com

View and register for courses, find
recommended books and take self-paced
training

Detailed workshops tailored for New Hires,
Career Growth and Leadership Skills are
available on the portal

Note: The TD website is a Google site; use
your Window’s login to access it
The Foundation
Questions or feedback?
-Email [email protected]
-Log a ticket
-Post it on Chatter