Hosted Voice Service Details

• IP Phones & Hardware Options • Topology • Feature Details

IP Phones & Hardware Options Hosted Voice

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Hosted Voice Hardware Options

Polycom IP 335 Polycom IP 6000 Aastra 6731i Aastra 6755i Polycom IP 550 Polycom Expansion Module Aastra 6757i Panasonic CT (Cordless) Adtran Router/Switch Polycom IP 450 Polycom IP 650 Aastra Expansion Module

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Aastra 6739i Adtran Switch (10/100 or GigE)

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How to choose:

Select Phones based on type of user and required functionality

Gigabit Phone for Executive/Power User Aastra 6739i

Gigabit Ethernet Support Bluetooth Headset Support On Screen QWERTY keyboard Up to 9 lines with call appearances Up to 55 programmable soft keys

Desk Phone Aastra 6757i

Up to 9 lines with call appearances 12 Customizable soft keys with LEDs Supports up to 3 expansion models 4 Navigational keys 30 programmable keys

Lobby/Break Room Aastra 6731i

Up to 6 lines with call appearances 3 line LCD display 4 Navigational keys 8 Programmable keys with LEDs 10 Pre-defined hard keys

Administrator/Reception Aastra M675i Expansion Module

Compatible with Aastra, 6757i, and 6739i Maximum of 3 expansion modules 20 soft keys per expansion module (up to 60 keys) LED for status indication Multiple power saving options 4

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How to choose:

Select Phones based on type of user and required functionality

Administrator/Reception Add On Expansion module for IP650 Conference Rooms SoundStation IP6000

(SIP) conference phone. 802.3af Power over Ethernet. Expandable. Includes 25' (6 meter) Cat5 shielded Ethernet cable.

Lobby/Break Room Sound Point IP 335

2-line SIP desktop phone with HD Voice

Desk Phone SoundPoint 550

SIP 4-Line IP desktop phone. With HD Voice Built in PoE, Microbrowser & Backlit display Compatible Partner platforms.

Administrator/Reception/Executive SoundPoint 650

6-line IP desktop phone with PoE support. Backlight display, HD Audio 5

Cordless Telephones

• • • Choose either a wireless Base station and one phone combo or Base Phone and one cordless Each offer the ability to add up to 5 additional phones per base Each can support one phone number with up to 3 simultaneous calls per Base

Panasonic CT (Cordless) Panasonic TGP 550 (Base + Cordless)

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Topology - Hosted Voice

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Reimagine Your Phone System EarthLink Hosted Voice

is a state-of-the-art, full featured phone system solution.

©2014 EarthLink, Inc.

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Fully Managed - Battery Backup

• EarthLink provides and manages all premises based equipment and IP Phones associated with our Hosted Voice Solutions • IP Phones allow for PC’s to be connected on the same customer provided cabling

IP Phone

Computer

Customer Premises IP Phone IAD & Ethernet Switch

Computer

IP Phone IP Phone Battery Backup

Computer 9

Multi-Access Solutions Connectivity solutions should be based on type of customer facility and bandwidth requirements.

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Features - Details Hosted Voice

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Key Hosted Voice Features & Options

Administrative CommPortal Assistant Hosted Contact Center (ACD) Dashboard Auto Attendant Call Logs User Phone Profile Editor Find Me / Follow Me Mobile Communicator For Mobile and Desktop

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Select the Right Service Level

Feature Unconditional Call Forwarding Busy Call Forwarding No Answer Call Forwarding Selective Call Forwarding Unavailable Call Forwarding Call Park Call Pickup Directed Call Pickup Group Call Pickup Caller ID Name Caller ID Number Outgoing Caller ID Blocking Do Not Disturb Extension Dialing Three Way Calling Anonymous Call Rejection Selective Call Acceptance Selective Call Rejection Permissive Dialing Distinctive Ring Account Codes Speed Dial HD Codec Support Unified Voicemail Find-Me/Follow-Me CommPortal (Web) Click-to-Dial Remote Basic Reminder Calls Advanced Reminder Calls Call Jump CommPortal Assistant (Desktop) Call Routing Schedules Outlook Integration Call Me Widget Desktop Communicator Mobile Communicator Basic Seat

                       

Standard Seat

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Premium Seat

               

Remote Worker

                                  

Choose the seat type based on end user requirements:

•

Basic

Seats – For shared or public phones (no Voicemail) •

Standard

Seats – For users who do not require communication outside of the office, mobile integration or call routing •

Premium

Seat – For users who need advanced tools for productivity including mobile integration, more storage capacity for voicemail, fax & contacts •

Remote Worker

Seat – For individual users who work from home or any fixed location outside the office 13

Hosted Voice Features

Features

One Provider Solution Mobile Communicator Abbreviated Dialing Hosted PBX Platform LD & Local Calling Ongoing Support Scalable / Easy MAC Electronic Fax Unified Messaging Single Cable Run IP Phones CPE

Advantages

One Number to call for service and support issues – ONE company accountability.

Take your office anywhere by making any mobile device a business line. Global Centrex, 3-4 digit dialing between locations.

Reallocate IT Staff and Cut Third Party Costs.

Site to Site Calling / EarthLink In-Network customers and converged calling minutes included.

Managed Hosted Voice Service. Software & Firmware Upgrades. Eliminates Third Party Costs (new feature releases & additional applications).

Pay As you grow: Add Seats, IP Phones, Broadband, Locations or additional services as needed.

.pdf documents distributed via email / CommPortal.

Single mailbox for fax messages, voicemail and mobile phone voicemail. 10/100 Ethernet port into Phone and an Output Port for a PC. (GIG-E option available) Aastra, Polycom, Panasonic – Industries Leading IP Phones Maintained by EarthLink.

Industry Leading CPE, POE Switch, IP Phones, Battery Backup 14

Hosted Voice Features

Training Options

Features

Find Me/Follow Me Administrative Portal (BG)

Advantages

Flexible On Site or Web Based Training Options Available Never miss a call again because the system will find you! Flexible user options. One Number to Dial More administrative control than with system located at customer premises.

CommPortal (User) Anytime, anywhere, anyplace complete call management for user (Call logs and Call Routing).

Instant access to the latest and greatest features and functions automatically. (No EOL) Platform Upgrades Call Logs Minimal Capital Investment Imported Call Directory ACD Auto Attendant Visual logs of missed, received and placed calls for reference or single button dial back Low to No CAPEX vs. OPEX Anywhere, any time, anyplace access to your imported corporate directory.

Affordable Inbound call routing to skill based agents. Available Call reporting, monitoring and MOH. Automated routing of Inbound calls 15

Take Your Office Anywhere

• Make any mobile device a business line • View and click to dial your company contacts • Maintain a single voicemail box with unified messaging • Manage call routing and preferences from any PC or MAC • Always be a local call away from your office ©2014 EarthLink, Inc.

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Unified Voicemail and Fax

Feature

Off-Hours Greeting Future Delivery of Voicemail Voicemail to Email Voicemail/Fax Storage * Max Message Length Unified Fax Live Message Screening Group Mailbox Mobile Fuse Mobile VM Notification Announcement with Operator Assist

Standard Premium General

a a a 50MB 180 secs option a a a a 100MB 180 secs option a a a a a a a a 50MB 180 secs option a

Unified Fax - Optional

• Provides a separate phone number for inbound faxes only • Delivers faxes to your Communications Portal • Forward faxes as “ .pdf

” attachment to your email

Unified Voice Mail Options

• Basic Seat VM not included • Standard Seats include Standard VM • Premium Seats include Premium VM & Advanced Features • General VM – stand alone service • For use with Auto-Attendant as general mailbox • Directions to location *Approximate Voice Message Size = 1 MB per Minute 1 17

Communications Portal

Web-based interface to manage system 1 2 3 4 5 6 7

1.

Dashboard

: Provides a quick view of the most common functions

2.

My Mobile

Configuration for Unified Messaging via Mobile Fuse

3.

Messages & Calls

: Access Call Logs, Voice Mail & Faxes

4.

Contacts

: Provides a method for storing and retrieving contact details

5.

Call Manager

: allows customer to manage how incoming calls are handled

6.

Apps

download optional features

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Settings

: provides access to customize hosted services and features *Communications Portal not available with Basic Seat 18

Auto Attendant

Answers calls and routes them according to customer preferences • • • • • • • Multiple Menu Tree Options: • Transfer to Phone/Voicemail • • • • Dial by Extension and Dial by Name Menus Voicemail by Extension and Voicemail by Name Menus Replay Menu or Transfer to Other Menu Play Custom Announcements 8 Customizable Schedules allow callers to hear different menus at different times • Holiday Scheduling Adds up to 50 Menus Customizable Menu Announcements can be uploaded/recorded from CommPortal or by using a regular phone Dial-by-Extension Directory • Callers are played the administrator-defined extension options and may input an extension to reach the intended party.

Dial-by-Name Directory • Callers are played the administrator-defined name options and may select a name to reach the intended party.

Professional Recording Services Available 19

Hosted Contact Center/ACD Feature Suite

• • • • • General Features Auto Attendant routing to a specific queue CDR Retention and Storage Remote Agent support Customized message while caller is on hold in queue Zero out from queue to voicemail for message storage and retrieval • • • • • Agent Routing Plans Skill based call routing (SBR) NPA NXX routing DNIS based routing Direct Department calling (DDC) Uniform Call Distribution (UCD) 20

CommPortal(BG) - Administrative

• • • • The

BG Admin

portal is an admin interface that allows customers to manage business groups.

Customers can manage individual lines and phones, adjust MADN and MLHG (hunt groups), program extensions and short codes.

Customers have real-time access to adjust and record Auto-Attendant and Music on Hold services.

A minimum of one administrator is required for each account. Additional administrators can be assigned by the customer after turn-up.

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Find Me/ Follow Me

Route calls from your number to multiple numbers

• • • Simultaneous Sequential Time of Day

Home Phone Desk Phone

Never miss important calls!

Mobile

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CommPortal Assistant - Premium

• • • Lightweight application installed on subscriber’s PC — Downloaded from CommPortal – Apps tab One-click access to key telephony features from taskbar — Instantly accessible, regardless of other applications currently in use Features include: — Search contacts, with option to launch click-to-dial call — — — — MS Outlook synchronization Search corporate directory Instant CommPortal launch Control features such as Call Forwarding, — — — Do Not Disturb, etc.

Control settings on Incoming Call Manager Incoming VM/Fax message popup Incoming call popup with call handling options 23

CommPortal Assistant - Premium

Manage and route calls from your desktop – Send to voicemail – Route to another phone – Route to pre-defined number Improve productivity and response 24

Incoming Call Manager - Premium

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Fused IP Desk Phone/Cell Phone

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Voice Mailbox-Premium

A single Voice Mailbox for both Cell Phone and IP Desk Phone CommPortal walks users through migrating from their Mobile voicemail service with simple steps Unified Mailbox Subscribers benefit from single voicemail box 26

Site-to-Site Calling

• • • Free Calling Between Customer’s Sites Customers can build abbreviated dial plans from 3-4 digits Eliminates a Significant % Of LD Costs For a Typical Multi Location Customer

Company A (Site to Site): Denver, CO Company A: Dallas, TX

Note: Each site must subscribe to EarthLink Complete Voice Services 27

Long Distance Options

• • Converged Minutes is the Hosted Voice Long Distance Plan – 1500 Long Distance Only Minutes per service location • Additional 1000 minute buckets available • Minutes can be shared between multiple locations

OR

– 1500 Shared Long Distance and Mobile Minutes • Adds an additional 500 minutes to bundle for each mobile line • • Additional 1000 minute buckets available Minutes can be shared between multiple locations – Converged Minutes is for domestic LD, including Toll Free International is offered under a separate rate plan – International dialing permissions are blocked by default – Customer may opt to enable International dialing 28

Service Bundle Options

• Each Hosted Voice service business location is composed of any or all of the following options at no additional charge – One Toll Free Number – 250 MB POP email accounts included • Up to 50 with T-1 and above access • Up to 10 with DSL access – One Domain Name Registration – 6 to16 Usable Static IP Addresses included (Additional available) – Abbreviated dialing – 3- 4digits 29

Configuring Your Phone

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