Transcript DVA Claiming - Department of Veterans` Affairs

DVA
Webclaim
DVA Webclaim is a real-time
web-based DVA claiming
channel.
And, is available at no cost.
Fast.
DVA Webclaim assesses claims
in real-time.
Faster.
Complex claims that require
manual assessment are
processed within two business
days.
Fastest.
Most claims will be processed
immediately and paid the next
business day (compared to
twenty business days for
manual claims)
Easy.
DVA Webclaim is internet
based.
All you need is a computer, an
internet connection and an
individual PKI certificate.
Dynamic.
DVA Webclaim only requires
the minimum information to
assess your claim.
You will be prompted if further
information is required.
Smart.
DVA Webclaim remembers
patients you have claimed for
previously. There is no need to
key the same information over
and over again.
Secure.
DVA Webclaim is accessed via
DHS’ Health Professional
Online Services (HPOS) portal
using Public Key Infrastructure
(PKI) encryption.
Paperless.
DVA Webclaim does not
require any paper to submit a
claim.
Statements and claims history
reports are available online.
Powerful.
DVA Webclaim allows you to
download the last two years of
your entire DVA claims history.
Perfect for reconciling.
Saves money.
DVA Webclaim greatly
simplifies the end-to-end
process of doing business with
DVA. Save money, and time.
It’s now available.
DVA Webclaim has been made
available from 15 September
2014.
Apply for a DHS Individual PKI
certificate.
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DVA Claiming
• DVA Webclaim was designed for providers who
couldn’t justify purchasing online claiming software
and therefore continue to claim manually.
• Several DVA providers attended a DVA Webclaim codesign workshop in August 2013.
• These providers gave useful insight into the needs of a
busy health professional, including the need for
access outside of business hours and a simple,
intuitive system.
• DVA Webclaim has been made available from 15 Sep
2014.
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Accessing DVA Webclaim
DVA Webclaim sits within DHS’ HPOS portal which is
accessed via the Health Professionals page of the DHS
website.
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Accessing DVA Webclaim
Providers/practice managers require a DHS Individual PKI
Certificate to access DVA Webclaim.
Individuals
individual certificates
allow full access to DVA Webclaim
and all other HPOS features
Organisations
site certificates do NOT allow
access to DVA Webclaim
and some HPOS features
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Application for Individual PKI
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Install Individual PKI Certificate
USB
Token
CD
Once received, you must install the PKI on your
computer to enable the USB token to work.
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HPOS (Health Professional Online Services)
• Once individual PKI installation is complete, users
can access the Health Professional Online Services
portal
• Providers who also claim from Medicare can access
Medicare services using the same PKI certificate
• HPOS provides users with access to a range of
additional online services e.g. update bank details
and register additional locations
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HPOS Access Delegations
• Individual PKI users can delegate access to another
holder of an individual PKI certificate to submit a
DVA Webclaim under their provider number
Health Provider
Administrator
Individual PKI Certificate Individual PKI Certificate
delegates access
via HPOS
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DVA Webclaim process
Enter Claim Details
into Webform and
Submit
Receive Real Time
Response
Receive Benefit
Within 2
Business Days
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Instant Confirmation
Once all required information has been successfully
submitted and processed, a message will be returned
advising you of the claim status - either ‘paid’ or
‘requires further assessment’. This occurs in real-time.
If your claim is paid, the message will advise how much
you will be paid and your statement will be available in
HPOS the next business day.
If your claim requires further assessment, this means an
operator must manually assess your claim and this will
occur within two business days. Once processed, your
statement will be available in HPOS.
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DVA Webclaim Statements
• DVA Webclaim statements from the past two years are
available via the HPOS Mail Centre.
• You can also download a file detailing ALL DVA claims
history, regardless of lodgement channel.
DVA Webclaim Features
• Minimum information required to
submit your claims
• Instant assessment of your claims
• Interactive claim form
• Saved patient details
DVA Webclaim Features
• Save draft claims
• Cancel paid claims submitted on
the same day
• Download two years claims history
DVA Webclaim Features
• Access statements online
• Securely email enquiries to
processing staff
• DVA Webclaim is available at no
cost!
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Contacts
Technical
Support
Assessing
Support
DHS eBusiness
1800 700 199
DHS Veterans’ Affairs Processing
1300 550 017