Transcript Requesting ILL items via Wellesley

An Interlibrary Loan Center
for over 40 years
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Sue Kaler , [email protected], 781- 235-1610
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 Interlibrary Loan Supervisor
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Ann Callahan, [email protected], 781-2351610 x1233
Debbi Lane, [email protected], 781-235-1610
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Jonathan Reinhart, [email protected], 781235-1610 x1276
Office email, [email protected]
Office fax, 781-237-4875
Toll free number, 800-850-7450, extensions
above
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We will request returnable items for you.
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Books
Audiobooks
CDs, cassettes
DVDs, VHS recordings
Reels of microfilm, etc.
Scores
Theses or dissertations
Other material you will eventually return to the
lender
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Brand new items
Very popular items
Textbooks are difficult
◦ Loans do not cover a semester
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Theses and dissertations are difficult,
although worth giving a try
Genealogies are difficult
◦ If a particular name is needed, supply that
◦ Some lenders will copy sections
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Check your own network, if possible
◦ MVLC, NOBLE, Metro Boston, if possible
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Check the Massachusetts Virtual Catalog, if
possible
If you know the item is available at a public
library in Massachusetts, tell us that
◦ That news may change our workflow
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For older items, try Google Books or the
Internet Archives
◦ Items may be available full-text online for free
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Request articles from magazines or journals
from Boston Public Library
Go to this URL: http://illiad.bpl.org/
Log in with your BPL card number (14 digits
starting with 29999)
Your pin is ill (in lower case)
Contact Susan Applegate with questions
◦ [email protected]
◦ 617-536-5400
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Go to: http://www.wellesleyfreelibrary.org
Navigate to regional services
Navigate to Interlibrary Loan Form for
Libraries
Bookmark this URL
◦ http://www.wellesleyfreelibrary.org/Regional/Interli
brary_Loan_Request_Form.html
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Log in using the 14 digit ID used for Boston
Public Library’s Illiad Sevice
The password is ill (in lower case)
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Clio is a system that allows us to take your
requests efficiently.
You can also track the progress of your
requests, update items as received and
returned and request renewals.
We will update Clio as you inform us that you
have received and returned items.
This will inform the lender of the current
whereabouts of their item.
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Your town or institution name will fill in
Your phone number will fill in
We need a contact name or initials in case
we have questions
Fill in as much or as little about your patron
as you feel is comfortable
Potential lenders will be able to see the
patron name, but no other patron
information
If you fill in your email address, Clio
will send you an echo of the request
you have just submitted to us
 Unlike Illiad, Clio does not give you a
transaction number at this point
 Clio costs about one third as much as
Illiad
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Put in as much bibliographic information as
you have available
An accurate OCLC number is very helpful
We need to know format for non-book
materials
After June 30, 2010
 We need to know if you’re willing to pay lending
fees
 Free only, Up to $10, $11 to $19, $20 and over
 We need to know how you want to return
 Delivery only, mail OK, UPS OK, Canada OK
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You will see them two days after you request
them
Your list will be sorted by author with a
secondary title sort
If there is no author, the request will sort by title
above all the ones with authors
Requests stay on the list for 14 days after the last
update
Each request will have a local status and an OCLC
status
We might have an even more current status at
our office
Pending: request has been made on
OCLC
 RecLoan: Returnable item has been
received and we have updated Clio
 RecCopy: Photocopy has been received
and we have updated Clio
 Returned: Item has been sent back to
lender and we have updated Clio
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Unfilled: All potential lenders have refused
this request. We may make another
request.
Cancelled: We have given up on getting
this item. We will also inform you by email.
◦ We will give you some idea why we were
refused
◦ We will especially tell you if we were
unable to find lenders charging what you
were willing to pay
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Pending: No one has said yes
InProcess: A lender is actively considering
Shipped: The item is on its way
Received: The lender knows we have it
Renewal OK: They have renewed and the due
date is the new one
No Renewal: They have denied our renewal
request
◦ We will also contact you asking for a prompt return
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Returned: The items is on its way back to
the lender
◦ The status does not change when they
receive it back, but we can tell that from
OCLC
Delete: Is paired with Unfilled or Cancelled
and simply clears out the OCLC record
◦ Remember, a local status of Cancelled
means we have given up and we will
inform you of this
If there has been a charge, it will show
when the item is updated to shipped
 Wellesley can pay via transfer of funds
and invoice your library to reimburse
us
 Or, we can ask any charging lender to
supply an invoice
◦ It may not arrive with the item
 Or we can avoid any charging library
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It’s cheaper to get a renewal than a new copy
Many libraries will renew ILL items, but not all, so
look for No Renewal restrictions when you receive
the item
Try to make your renewal requests before the due
date
You can request renewals via Clio or directly to us
We will also inform you of the reply
 If you let your patron keep the item while the renewal is under
consideration, make sure they understand a possible quick
return might be necessary if we are denied.
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We have arranged that Clio sends notices of
upcoming due dates
In theory it tells you when the due date is
three days away
You may get multiple notices for the same
item
It doesn’t take into account whether or not
you’ve already asked for a renewal but have
not heard back yet