Transcript With DHL Track and Trace Professional

DHL Vertriebs GmbH
Easy to use, convenient, reliable:
DHL Track & Trace Professional
August 2012
Here’s how you can keep a check on your shipment at all times
With DHL Track and Trace Professional...
...you receive detailed shipment information at all times
...you can process the shipment data conveniently
...clearly arranged shipment statistics are provided for you
Benefits of DHL Track and Trace Professional
User-friendly search function to search for up to 20 shipments
Extensive shipment information, including recipient’s signature
Favorites function to store up to 15 shipments
Provision of the shipment data as a PDF and Excel download
Forwarding of the shipment status by e-mail, with a personal message
Shipment statistics with all the relevant key figures on your shipment
Different language options: German, English and French
DHL Track & Trace Professional | August 2012
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Here’s how you can receive up-to-date information quickly and simply
By using the shipment search, you can track the status of up to 20
shipments simultaneously
Limiting the search time
By selecting 3, 6 or 12 months, the number
of hits can be limited in a targeted way.
Calling up the shipment status
By entering the shipment number,
reference or collection order number, up to
20 shipments can be searched for
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Here’s how you can see all the information on your shipment at a glance
Display of shipment information
The search result contains
• Shipment number, reference, collection
order number, UPU code
• Product/service
• Current status
• Sender, recipient and, if applicable,
substitute recipient with address
information
• Delivery route graphic
• Shipment tracking history with time and
place information
• Recipient’s signature
• Direct call-up link to foreign delivery
partners for Weltpaket shipments
Other convenient actions
• Favorites function
• Individual printing and PDF download
• Establishing contact with the DHL
Customer Service
• Status forwarding by e-mail
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Here’s how you receive a quick overview of multiple shipments
The shipment overview displays to you all the shipments of a multiple
search
Display of detailed information
The Plus symbol can be used to see the details of
each individual shipment
Filtering and sorting functions
For customizing the tabular overview
Further actions
For individual or multiple shipments, additional
actions may be selected
• Export of the information as an Excel file
• Add to Favorites
• Establishing contact with the DHL Customer
Service
• Status forwarding by e-mail
• Individual printing and PDF download
DHL Track & Trace Professional | August 2012
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Here’s how you can supply information in the event of customer inquiries
By using the retail outlet finder, you can quickly access the shipment’s
delivery location
Delivery to a retail outlet
• Display of the outlet’s address, including
opening hours
• Link to the retail outlet finder
Delivery to a Packstation
• Display the Packstation address
• Link to the Packstation finder
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Here’s how you can quickly access your most important shipments
The Favorites function helps you keep an eye on up to 15 shipments
Simply add them via the Favorites link
on the Results page
Optional allocation of a name for easy
assignment of the shipment
Display of the favorites with their current
shipment status, number and name on the
homepage
Easy access to detailed information and
functions to delete and edit
Up to 15 shipments can be selected as favorites
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Here’s how flexibly the shipment information is provided for you
The shipment overview allows you to use various functions and create
different file formats
Print or PDF download
• You define the elements for printing and for the
PDF download by clicking on the selection boxes
• The personal settings can be stored
Excel export
• Exporting the shipment data in Excel format
enables you to continue processing this data in
your systems
• The Excel file contains all the important
information on your shipments in a user-friendly
layout
DHL Track & Trace Professional | August 2012
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Here’s how to forward the current shipment status by e-mail
Use e-mail to inform up to two people at the same time about the current
shipment status
Allocate a shipment name for better recognition
Direct shipment with up-to-date status text and a
link to Shipment Track and Trace for everyone
Add a personal message with your sender name
Personal settings and the message are saved
DHL Track & Trace Professional | August 2012
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Here’s how you receive your personal shipment statistics
Shipment statistics supply you with all the relevant key figures
Individual configuration
Using number ranges or customer numbers / invoice
numbers
Very clear presentation of all key figures as
a graphic and table with
• Transit time statistics, in general and broken down
by promised transit times
• Delivery statistics with number of shipments
delivered by delivery type, and undeliverable
shipments
Evaluation possibilities
Time-related by posting date (week or month)
Practical PDF download
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Any questions?
I’ll be glad to help you at any time.
John Doe
Position
Phone +49 xxx
Cell
+49 xxx
Fax
+49 xxx
[email protected]
DHL Track & Trace Professional | August 2012
DHL Vertriebs GmbH
Street
Postal code, town/city
www.dhl.de
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