Transcript Carshare training presentation - Texas A&M University

Texas A&M University - Central Texas
Training
Who is Enterprise CarShare?
Car sharing by Enterprise Holdings Inc. started July 2007
60+ University Programs and 35+ Corp/Gov Programs
Operating in 36 U.S. states, Canada and the U.K.
Locally operated through Enterprise Rent-A-Car team and
infrastructure:
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Training
Marketing
Maintenance
Operations
Why Enterprise Carshare?
Texas A&M University - Central Texas chose this program because it
provides the following benefits:
Efficiency – Car Sharing Technology is a cost effective, on
site transaction system, that brings availability and ease
of use to travelers 24 hours a day
Sustainability – Car Sharing Technology, complimented
by fuel efficient vehicles reduces carbon footprint
Reporting – Customizable reporting for accurate billing
and easier usage documentation
How does Enterprise CarShare work?
Enterprise CarShare technology allows paperless, on campus
transactions, 24 hours a day
Members reserve vehicles from their desktop, smartphone, laptop or by
phone
The reservation and access information is sent to the vehicle
electronically
The customer is able to access, drive and return the vehicles on campus
When finished, member, trip and other data is relayed to the Enterprise
CarShare system and compiled for analysis
Program Customization
Dedicated vehicles with make and model selected by
Texas A&M University - Central Texas
2014 Dodge Grand Caravan
(2) 2014 Nissan Altimas
Applying for Membership
With your VP, Dean,
Director or Supervisors
approval TAMU-CT
employee visits ECS
website to sign up
ECS approves
application
TAMU-CT employee
receives membership
materials in 5-7 days in
campus mail
Reserving a Car
Employee visits
TAMU-CT Carshare
website to reserve a
vehicle, receives
electronic
confirmation of
reservation
The Reservation Process
The Reservation Process
This is the account
number, from your
department , that
will be charged.
Canceling a Reservation
Using the Car
The Reservation Process
Employee swipes
member card over
sensor in front window
to unlock doors. Keys
will be in glove box in
electronic key holder.
Start the car and go!
Ending the Rental
Turn off ignition and replace
key in glove box, inserting the
key fob into electronic key
holder. Close glove box.
Exit vehicle, close door
without locking, and
swipe card over sensor
on front window. Doors
will lock and the
reservation is over.
Texas A&M-Central Texas receives monthly
reports on usage of vehicles
IMPORTANT
Always end the rental
appropriately! Beginning and
ending the rental correctly is what
determines charges and custody
of vehicle.
Additional Charges
Penalty charges may be charged for
late returns unless Member Services is
notified before end of reservation time
Charges for lost keys
Some roadside assistance may result
in charges, i.e. gas refill, tire change,
etc.
Customer Responsibilities
It’s Your Car!
• Remove all personal
items.
• Take out trash. Trash
bin is located near
vehicle parking.
• Notify Security Desk if
anything is left in the car
Damage to vehicle?
•Take five before you
drive
•Report damage to
member services
•Coverage for vehicles
included
Call Member Services with any questions or concerns
Refueling Policies
• Refuel vehicles for any trip over 20 miles
• Always refuel vehicle before it gets to ¼ tank
• Gas cards are located in the glove
compartment
• You must enter PIN and mileage to refuel
• You MUST use the fuel card provided with
the vehicle. If you purchase fuel, with
personal funds, you will NOT be reimbursed
Helpful Tips
• Always double check car for personal items before ending the
rental.
• Don’t lose your card—replacement cards will cost $10
• If your reservation time changes, please call member services as
soon as possible.
• Don’t be afraid to call member services with questions—that is
what they are there for.
• Call member services with vehicle issues—road assistance is
available.
• If keys are locked in, member services can open the vehicle with
identification questions.
• CarShare vehicles are for business purposes only. No family
members may ride in a CarShare vehicle
Enterprise CarShare Support
Local Rental Operations and Staff
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W.S. Young Branch in Killeen
Eric Schoenert, Branch Manager
Member Services
 24 Hour In-House Roadside assistance
 24 Hour In-House Customer Care
877-599-3227—add to your phone contacts
 Enterprise CarShare members are supported
by 5,500 Enterprise Rent-A-Car rental
branches
Thank You
Q&A
Demonstration