Transcript Supporting the Sales Process with SAP
Chapter 8 Supporting the Sales Process with SAP
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
8-1
What Are the Fundamentals of a Sales Process?
Figure 8-2 Sales Process Within the Value Chain of CBI Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-2
What Are the Fundamentals of a Sales Process?
Figure 8-3 Main Sales Process Activities, Subactivities, and Actors Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-3
3 Information Silos 3 People
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What Were the Problems with the Sales Process Before SAP?
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How Does CBI Implement SAP?
Figure 8-7 Objectives and Measures for the New Sales Process Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-6
How Does the Sales Process Work at CBI After SAP?
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How Does the Sales Process Work at CBI After SAP?
Figure 8-9 Sales Order Screen in SAP of 50 Stream Bikes to Heartland Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-8
How Does the Sales Process Work at CBI After SAP?
Figure 8-10 Outbound Delivery Screen In SAP Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-9
How Does the Sales Process Work at CBI After SAP?
Figure 8-14 Post Incoming Payments Screen in SAP Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-10
How Can SAP Improve the Integration of Customer-Facing Processes at CBI?
• • • • • Integration of Customer-Facing Processes Improving Customer-Facing Process Integration by Sharing Data Improving Customer-Facing Process Increasing Process Synergy SAP Integration Problems with Emerging Technologies Integration Challenges and Lessons Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-11
How Can SAP Improve the Integration of Customer-Facing Processes at CBI?
• Integration of Customer-Facing Processes • Customer Relationship Management (CRM) Figure 8-15 Sample of Customer-Facing Processes Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8-12
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