Thought For The Week No Question Is A Bad Question!

Key Point A PBX Can Do Almost Anything A CO Switch Can Do.

This Lesson Reviews Many Of The Features And Functions Found With Typical PBX Systems And Discusses How They Are Typically Used.

At The End Of Lesson 2, You Should Be Able To: Describe What A Call Accounting System Is And What It Does List and Describe The Primary PBX Features Give An Example Of How Each PBX Feature Can Be Used In A Typical Business

Call Accounting

Call Accounting Systems Are Computers That Track Individual Information on Telephone Calls. Call Accounting Systems Are Often Dedicated PCs Connected To A PBX By Means Of A Serial Port. Call Accounting Software Is Used To Retrieve The Information, Sort It, And Provide Reports About An Organization’s Calling Patterns.

Call Accounting The Call Accounting Configuration Diagram Illustrates This Type Of System.

Call Accounting Configuration

Authorization Codes If A Company Thinks The Telephone System Is Being Used Inappropriately, Authorization Codes Are Issued To Users Of The System. These Codes Are Used To Create Reports That Detail The Telephone Calls For Individual Departments or Employees.

Account Codes

Call Accounting Reports Are Essential To Some Types Of Businesses. An Alternative To On-Site Call Accounting Hardware And Software Is A Service Bureau.

Voice Mail Systems Voice Mail Systems Are Answering Machines Built Into A PBX, Or Stand Alone PCs With Voice Mail Software.

Voice Mail Systems A Configuration Showing A PC-Based Voice Mail System Is Shown On The PC Based Voice Mail Diagram.

PC-Based Voice Mail

Design Factors When Implementing A New Voice Mail System, You Must Consider The Number Of System Users, Voice Messaging Ports On The PBX, And Automated Attendants That Will Be Needed.

You Must Also Decide How To Notify Users That Voice Mail Is Waiting.

Unified Messaging

Unified Messaging Systems Provide A Single Graphical Interface That Helps Users Manage Voice Mail, E-mail, And Faxes.

Unified Messaging

A Key Strategic Service That Brings Together Previously What Where Standalone Messaging Systems.

Provides A Way For People To Receive All Of Their Messages Via: Desk Phones Cellular Phones Alphanumeric Pagers Fax Machines E-Mail (To Name Just A Few)

Home Phone Hotel Fax Office Phone Multimedia PC PBX Integration Mailbox PBX Text-To Speech Message Server Directory Directory Server Mobile Phone

Unified Messaging

Can Be Delivered through Message Servers That Are Connected To A Corporate PBX, Or To A Carrier Switch.

Deposits Each Subscriber ’ s E-Mail Fax, And Voice Messages Into A Universal Voice Messaging Inbox, So That The Subscriber Can Find All Message In A Single Place Through A Single Interface.

Unified Messaging - Sample Notification Options A “ Stutter ” Dial Tone Is One Method Of Notifying A Subscriber of An Awaiting Message.

A Subscriber Can Receiver An E-Mail Notification Message, With A Hyperlink, To The Subscriber ’ s Specified E-mail Address.

Voice Notification Sent To A Multimedia Workstation.

Broadcasting Voice Mail Systems Also Offer Message Broadcasting, Which Sends The Same Message to Multiple Voice Mail Boxes.

Voice Mail Security Voice Mail Is Vulnerable To Several Types Of Potential Security Problems: Curiosity Malice Industrial Espionage Illegal Business Use Toll Fraud

Voice Mail Security Many Of These Are Already Implemented In Major Voice Mail Systems: Grant System Privileges Only As Needed. Prevent Callers From Transferring From Voice Mail To An Outgoing Line Eliminate All Unused Voice Mail Boxes. Be Serious About Passwords. Limit The Number Of Attempts To Log In To Voice Mail.

Voice Mail Security - Continued Many Of These Are Already Implemented In Major Voice Mail Systems: Regularly Review Reports Of System Activity For Unusual Patterns. Plan for the Worst

Automated Attendants

Automated Attendants Are Machines, Integrated Into PBX Systems, That Answer The Telephone And Play A Recorded Message.

Automated Attendants Can Supplement A Staff Of Live Operators During Very Busy Times, When The Staff May Not Be Able To Handle All Of The Incoming Calls.

Class of Restriction (COR) Class of Restriction (COR), Also Called Class of Service (COS), Allows A Telephone Administrator To Define User Rights For A Telephone System.

Call Pickup

Call Pickup Allows Someone To Remotely Answer The Ringing Telephone Of A Person Who Is Not Available.

Call Park

Call Park Is A More Flexible Type Of Call Hold, That Allows The Call Recipient To Resume The Call From Any Extension On The System.

You Will Learn To Enable And Disable Call Park In Experiment 5.

Call Forwarding

Call Forwarding Allows A Telephone User To Redirect A Telephone Call To Another Telephone.

Call Announcement

When A PBX User Transfers A Call To Another User, Call Announcement Allows The First User To Speak To The Second User Before The Second Person Answers The Forwarded Call.

Call Waiting

Call Waiting Alerts A Called Party That Another Incoming Call Is Waiting.

Digital Announcement Unit (DAU) A Digital Announcement Unit (DAU) Plays A Variety Of Recorded Messages To Callers On Hold, According To The Call Treatment Script.