Transcript Agenda for DISCOM / PHED

Setting up of 6626 Common Services Centers in Rajasthan
CSC Scheme
24th August’ 2012
1
State e-Governance Vision
"The Government of Rajasthan would leverage
Information & Communication Technology
(ICT) not only as a tool for improving
governance and employment opportunities, but
also more significantly as a means to enhance
the quality of life & bridging the socioeconomic divide in the state."
2
Strategy to Realize Vision
• Focus on Services, especially G2C
– Business Process Reengineering & Change Management
– Creation of Service Delivery Platform
• Capacity Building
• Emphasis on Public Private Partnerships
• Sharing of common infrastructure & software, using
interoperable standards
3
Institutional Framework
- in place as per GoI guidelines
e-Governance Council
Governing Committee
(Headed by the CM)
Apex Committee
Advisory Committee
Project Management
Committee
(Headed by CS)
SeMT
PeMT
(Headed by PS, IT&C)
(Headed by Adm Secy)
Nodal
Officers
DoIT&C
Project Execution Body
RajCOMP/RKCL
4
Government
Departments
Major Policy Decisions
•
Utilization of up to 3% plan funds by all government departments for eGovernance.
– Impact: Rs 296 Crores in FY12-13 for e-Governance
•
All government departments to identify and roll-out e-service delivery of
minimum two G2C services.
•
Policy for use of shared infrastructure
– Core NeGP infrastructural elements to be mandatorily shared across the state to
deter departments create their own DCs, WANs, Kiosks etc.
•
IT skills have been made mandatory for recruitment to the post of LDC and
stenographers in State government.
•
Incentive on obtaining RSCIT
•
Rajasthan Guaranteed Delivery of Public Services Act, 2011
5
CSC - Scheme
• Objective
– All Government services should be available to the common man in his
locality, throughout his life, through a one-stop-shop (integrated service
delivery), ensuring efficiency, transparency, & reliability
• Number of Proposed CSCs
– In India
• 1,00,000 Common Services Centers
– In Rajasthan
• 6626 Common Service Centers
• 1 CSC covers 6 villages i.e. 1:6
• CSC would be equipped with minimum required IT Infrastructure and
would also have broadband Internet connectivity (256 Kbps).
CSC STRUCTURE IN RAJASTHAN
State Designated Agency
(SDA)
: RISL ( Rajasthan Info Service Ltd)
District e- Governance
Society (DeGS)
: Maneuvering arm of SDA in respective districts.
Service Centre Agencies
(SCAs)
: 1. CMS Computers Ltd. for 4055 CSCs in 4
Divisions. (Ajmer, Kota, Jaipur, Udaipur)
2. Vakrangee Software Ltd. for 2571 CSCs in 14
districts of 3 Divisions. (Bikaner, Bharatpur,
Jodhpur)
Village Level Entrepreneurs
(VLE)
: As per mandate VLE is to be WOMEN
entrepreneur being selected by the SCA concerned
through advertisement and campaign in rural
Rajasthan. However it has been relaxed since
November’2010.
Project Management
: CSC-SPV, GoI
Operational CSCs
• 3614 operational for B2C services out of which appx 2000 CSCs started
delivery of G2C services.
• Remaining CSCs require BSNL connectivity
• 38 lacs transactions in last FY (11-12)
• 825 CSCs with more than 200 transactions per month
• 25 services (17 G2C and 8 B2C) currently offered (other than SCA)
8
SERVICES
• State
Government
is
running
e-Mitra
portal
(www.emitra.gov.in) for delivery of G2C services.
• For monitoring of operationalisation of CSCs across all
stakeholders, www.cscmis.emitra.gov.in is used
• E-Mitra portal is the common interface portal based on
Prepaid mechanism.
• All the G2C services are delivered in state through e-Mitra
portal.
• Service = Application + Payment
– Typically.
– Resulting in a Receipt or Digital delivery
• Our interest remains in Government to Citizen (G2C) services,
however, to make the kiosk financially more viable, we
encourage Business to Citizen (B2C) services as well.
CSC Services ( G2C & B2C )
S.No.
1
G2C Services
B2C services
Utility Bill Payment : Electricity (DISCOMs) & Utility bill payments: Landline and
Water (PHED)
Mobile (BSNL)
2
Digitally signed certificates for caste,
bonafide, income and solvency.
Utility bill payments Airtel, Reliance,
Tata, Idea, MTS etc. (12 districts)
3
Online applications and payments (RPSC,
Panchayati Raj, PWD etc.)
Financial and Insurance services: ICICI
(Churu, Jaipur, Jodhpur, Nagaur)
4
Request copies of answer sheets (Board of
Secondary Education)
Online LPG gas booking (Jodhpur)
5
NREGS Services
DTH recharge Tata Sky, Big TV, Dish TV
(many districts)
6
Digitally signed copies of Land Records
(Niwai, Tonk) RSRTC roadways online
ticketing (Bharatpur, Jaipur) ** (in selected
districts)
Pre-paid mobile recharge Airtel,
Reliance, Tata, Idea, Vodafone, BSNL etc.
(many districts)
7
Collection of dues/fees for Rajasthan
Housing Board (Jodhpur)
Operational CSCs
ROAD AHEAD
• Additional 3012 CSCs to be operational
• Significantly boost rural kiosks by adding new services:
– Replication of digitally signed copies of land records throughout the state
– Municipal services: Birth, Death, Marriage certificates etc.
– Transport services: Application for learner’s license and payment of taxes/dues
• Increase the total services from current 25 to 91
– Including 27 eDistrict and 38 SSDG Phase 1 services
• CSCs to be housed in BNRGSKs
11
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
BNRGSK (IT enabled building) are being set up with solar
power backup at all Panchayat Samitis & Gram Panchayat of
Rajasthan by Department of Panchayati Raj to provide eservices and other important facilities such as:
•Mahatma Gandhi National Rural Employment Guarantee Scheme
(MGNREGS) office
•Collection of important data
•Networking of Block level offices
•Latest progress & Updates of various schemes
•Banking counters at panchayat level
•Cheap rent @ Rs.1/- per month
•Availability of panchayat services
Shifting of CSCs to BNRGSK is under progress
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
Training centre at Bharat Nirman Rajiv Gandhi Seva Kendra
(BNRGSK)
Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)
e-Mitra
• Urban CSC = e-Mitra
– Electronic service delivery kiosks, novel state initiative for urban areas,
launched in 2002
– 974 kiosks operational across the State
– More than 17 lakh transactions per month.
• Introduced issuance of digitally signed certificates last year
• More than 5 lakh digitally signed certificates have been issued through the CSC
and e-Mitra network
• Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012.
• Started applications for copies of answer sheets of BSER, Ajmer, Jul 2012
• More than 30 lakh consumers served through CSC and e-Mitra network in March
2012
17
e-Mitra
ROAD AHEAD
• Merge into SSDG
• Delivery of additional services on the e-Mitra platform
• Automated payments reconciliation and disbursement
• Extended integration with online payments
18
Kiosks ( e-Mitra + CSCs) : Growth
Total number of kiosks (G2C+B2C)
6000
5000
5000
4518
4000
3000
3000
2000
1000
800
40
500
0
2002-05
2005-08
2008-10
2010-11
2011-12
2012-13
(projected)
TRANSACTIONS
• Success of an e-Governance implementation is
truly measured by the number of citizen
transactions it commands!
Total
Transacti
ons
(in lacs)
March
2012
April
2012
30
15
May 2012 June 2012 July 2012
18
17
20
• We pride in our high transaction volumes!
Average income per kiosk
Total Number of Transactions for July’2012 = 20 Lac
S.No
3 major Services
Transactions
July ‘2012
Commission
Rate (Rs.)
Income
1
Utility Bill Payment
1460848
4/-
Rs.5843392
2
Digital certificates
429649
30/-
Rs. 12889470
3
RPSC
14543
10/-
145430
TOTAL Income from three G2C services
18878292
Total number of Kiosk
4588
Therefore, Average income per kiosk by G2C Services
4114/-
Centres also earning additional income from B2C services appx Rs.1500- 2000/- per
month
Transactions : Growth
Total number of G2C transactions (in lacs)
300
250
240
224
200
170
150
100
120
50
0
2009-10
2010-11
2011-12
2012-13 (projected)
Challenges
• Fund Transfer
– Total Revenue Collected through CSC & emitra Kiosks
for the FY 11-12 is Rs. 2059 Crores
– Problem in Fund transfer in different stakeholders bank
accounts
– Non availability of Banks in rural areas; Channelizing
through Business correspondents activity
• Non availability of Broadband Connectivity in rural
areas
– Provision of V-SAT at GP & PS is under progress