Transcript An outline of a CRM/NTS Training Program
REX @ PACDEFF ADELAIDE 25 NOV 2010
WELCOME TO ADELAIDE !
Terry Horsam Human Factors Coordinator
REX GROUP OF COMPANIES
• Regional Express - Regular Public Transport • Pel Air - Charter/Freight/Aeromedical/Military support • Air Link- General Aviation/Charter • Australian Airline Pilot Academy -Training REX GROUP OF COMPANIES • APPROX 950 STAFF AND 100 AIRCRAFT
REX • 51 SAAB 340 [A/B/B+ WT]
270 Pilots and 135 Flight
Head Office in Sydney
“THIS IS GOING STRAIGHT TO THE POOL ROOM”
CRM@REX HISTORICAL PERSPECTIVE: REX IS A COMBINATION OF 2 AIRLINES WHICH WERE RESCUED FROM THE ASHES OF ANSETT.
KENDELL . COMMENCED CRM TRAINING IN 1991 AFTER RECEIVING FEDERAL GOVERNMENT FUNDING. EXTERNAL PROVIDERS USED UNTIL 1998 WHEN IN HOUSE TRAINING INTRODUCED. HAZELTON . SOME CREW RECEIVED AN INITIAL COURSE,LITTLE OR NO FOLLOW UP TRAINING.
REX.
IN 2003 FIRST COMBINED CREW COURSE WAS CRM.
FIRST TOPIC……. CULTURE!
2003/2004 CORE ELEMENTS • INITIAL 2 DAY INTRODUCTION TO AIRLINE HUMAN FACTORS/ INDUCTION /PILOTS.
• INITIAL 1 DAY INTRODUCTION TO CRM/INDUCTION FLT ATTENDANTS.
• 1 DAY CRM ANNUAL REVALIDATION COMBINED FOR ALL FLIGHT CREW.
• 1 DAY COMMAND UPGRADE COURSE.
• •
BASED ON: ICAO HUMAN PERFORMANCE TRAINING PROGRAMMES FOR OPERATION PERSONNEL AC 121-1-09[0] December 2003
2005 LOSA • MAY YOU LIVE IN INTERESTING TIMES….
• 1 ST REGIONAL AIRLINE IN AUSTRALIA • LOSA COLLABORATIVE / UNIVERSITY OF TEXAS • ATSB FUNDING • SLIGHT CASE OF BEFORE
LOSA TO TEM 2006 • LOSA TOLD US THAT WE NEEDED TO IMPROVE OUR CROSSCHECKING AND MONITORING.
• LOSA TOLD US THAT OUR ERROR DETECTION AND MANAGEMENT RATES WERE POOR.
• LOSA TOLD US OUR CREW COMMUNICATION [CRM?] WAS GOOD.
• WE LEARNT A NEW TERM: • “SYSTEMIC OVER-PROCEDUALISATION” • IN 2006 WE PROVIDED OUR CREW WITH THESE RESULTS AND BEGAN THREAT AND ERROR MANAGEMENT TRAINING FOR ALL FLIGHT CREW.
• “DEFENSIVE FLYING” [ MERRITT & KLINECT 2006 ]
SMARTER THAN YOUR AVERAGE FLIGHT ATTENDANT • TEM IS YOUR CRM REVAL THIS YEAR.
• DUE TO YOUR UNIQUE POSITION WITHIN THE FLIGHT CREW, REX BELIEVES ALL FLIGHT ATTENDANTS SHOULD RECEIVE AWARENESS TRAINING IN TEM.
• THIS TEM COURSE WILL ASSIST YOU IN UNDERSTANDING WHAT THE PILOTS ARE DOING AND WHY AT CERTAIN STAGES OF THE FLIGHT. • PLEASE EXCUSE US IF WE START GETTING TOO TECHNICAL.
• YOUR CONTRIBUTIONS ARE REQUESTED AND VALUED.
2007/2008 • TEM MODEL ADAPTED FROM CX INTRODUCED • GAPAN TEM COURSE MATERIAL USED.
• INTRODUCED BEHAVIOURAL MARKERS ASSESSMENT FORM TO FLIGHT CREW.
• BRIEFED TRAINING AND CHECKING STAFF ON APPROACHING REQUIREMENTS FOR TECHNICAL SKILLS.
OBJECTIVE ASSESSMENT OF NON • Draft CAAP SMS-3[0]. August 2008
2009 • FLIGHT CREW SURVEYED USING 2005 LOSA QUESTIONS.
• CHANGED COURSE TITLE FROM CRM/TEM TO NTS.
• CASE STUDIES FROM RAIL INDUSTRY.
• SIGNIFICANT COMPANY INCIDENTS REVIEWED WITH REFERENCE TO TEM PERFORMANCE .
• TEM A PROACTIVE PHILOSOPHY.
“YOU CAN’T FATTEN A PIG ON MARKET DAY” • 2010 PREPARING FOR NTS ASSESSMENT • • • IDENTIFYING SKILL SETS • • decision making team communication situational awareness workload management • TRAINING THESE SKILL SETS USING EXISTING • KNOWLEDGE AND TOOLS • threat & error management • • crew resource management standard operating procedures
NTS ASSESSMENT WHAT DO YOU WANT ME TO DO ?
• FLIGHT CREW EXPECT PRESCRIPTIVE SOP’S.
• BEHAVIOURAL MARKERS PROVIDE A TEMPLATE FOR TRAINING AND CHECKING.
• 2011 NTS TRAINING AT REX LINKS BEHAVIOURAL MARKERS TO EXISTING TOOLS SUCH AS CRM/TEM.
• CREW ARE ENCOURAGED TO BECOME THEIR OWN CHECK CAPTAIN OR CHECK FLT ATT.
• ROLE PLAY LINKED TO ACTUAL EVENTS USING THE TEMPLATE PROVIDES AN OPPORTUNITY TO RATE EFFECTIVE OR OTHERWISE NTS PERFORMANCES.
NTS ASSESSMENT CHALLENGES • TRAINING THE TRAINING AND CHECK DEPARTMENT.
• EDUCATING THE “BLACK AND WHITE” TECHNICAL CHECK PRACTIONER.
• DO WE NEED SPECIALIST CHECK CREW ?
• LOSA 2011/12
THANKYOU