REX @ PACDEFF ADELAIDE 25 NOV 2010

WELCOME TO ADELAIDE !

Terry Horsam Human Factors Coordinator

REX GROUP OF COMPANIES

• Regional Express - Regular Public Transport • Pel Air - Charter/Freight/Aeromedical/Military support • Air Link- General Aviation/Charter • Australian Airline Pilot Academy -Training REX GROUP OF COMPANIES • APPROX 950 STAFF AND 100 AIRCRAFT

REX • 51 SAAB 340 [A/B/B+ WT]

270 Pilots and 135 Flight

Head Office in Sydney

“THIS IS GOING STRAIGHT TO THE POOL ROOM”

CRM@REX HISTORICAL PERSPECTIVE: REX IS A COMBINATION OF 2 AIRLINES WHICH WERE RESCUED FROM THE ASHES OF ANSETT.

KENDELL . COMMENCED CRM TRAINING IN 1991 AFTER RECEIVING FEDERAL GOVERNMENT FUNDING. EXTERNAL PROVIDERS USED UNTIL 1998 WHEN IN HOUSE TRAINING INTRODUCED. HAZELTON . SOME CREW RECEIVED AN INITIAL COURSE,LITTLE OR NO FOLLOW UP TRAINING.

REX.

IN 2003 FIRST COMBINED CREW COURSE WAS CRM.

FIRST TOPIC……. CULTURE!

2003/2004 CORE ELEMENTS • INITIAL 2 DAY INTRODUCTION TO AIRLINE HUMAN FACTORS/ INDUCTION /PILOTS.

• INITIAL 1 DAY INTRODUCTION TO CRM/INDUCTION FLT ATTENDANTS.

• 1 DAY CRM ANNUAL REVALIDATION COMBINED FOR ALL FLIGHT CREW.

• 1 DAY COMMAND UPGRADE COURSE.

• •

BASED ON: ICAO HUMAN PERFORMANCE TRAINING PROGRAMMES FOR OPERATION PERSONNEL AC 121-1-09[0] December 2003

2005 LOSA • MAY YOU LIVE IN INTERESTING TIMES….

• 1 ST REGIONAL AIRLINE IN AUSTRALIA • LOSA COLLABORATIVE / UNIVERSITY OF TEXAS • ATSB FUNDING • SLIGHT CASE OF BEFORE

LOSA TO TEM 2006 • LOSA TOLD US THAT WE NEEDED TO IMPROVE OUR CROSSCHECKING AND MONITORING.

• LOSA TOLD US THAT OUR ERROR DETECTION AND MANAGEMENT RATES WERE POOR.

• LOSA TOLD US OUR CREW COMMUNICATION [CRM?] WAS GOOD.

• WE LEARNT A NEW TERM: • “SYSTEMIC OVER-PROCEDUALISATION” • IN 2006 WE PROVIDED OUR CREW WITH THESE RESULTS AND BEGAN THREAT AND ERROR MANAGEMENT TRAINING FOR ALL FLIGHT CREW.

• “DEFENSIVE FLYING” [ MERRITT & KLINECT 2006 ]

SMARTER THAN YOUR AVERAGE FLIGHT ATTENDANT • TEM IS YOUR CRM REVAL THIS YEAR.

• DUE TO YOUR UNIQUE POSITION WITHIN THE FLIGHT CREW, REX BELIEVES ALL FLIGHT ATTENDANTS SHOULD RECEIVE AWARENESS TRAINING IN TEM.

• THIS TEM COURSE WILL ASSIST YOU IN UNDERSTANDING WHAT THE PILOTS ARE DOING AND WHY AT CERTAIN STAGES OF THE FLIGHT. • PLEASE EXCUSE US IF WE START GETTING TOO TECHNICAL.

• YOUR CONTRIBUTIONS ARE REQUESTED AND VALUED.

2007/2008 • TEM MODEL ADAPTED FROM CX INTRODUCED • GAPAN TEM COURSE MATERIAL USED.

• INTRODUCED BEHAVIOURAL MARKERS ASSESSMENT FORM TO FLIGHT CREW.

• BRIEFED TRAINING AND CHECKING STAFF ON APPROACHING REQUIREMENTS FOR TECHNICAL SKILLS.

OBJECTIVE ASSESSMENT OF NON • Draft CAAP SMS-3[0]. August 2008

2009 • FLIGHT CREW SURVEYED USING 2005 LOSA QUESTIONS.

• CHANGED COURSE TITLE FROM CRM/TEM TO NTS.

• CASE STUDIES FROM RAIL INDUSTRY.

• SIGNIFICANT COMPANY INCIDENTS REVIEWED WITH REFERENCE TO TEM PERFORMANCE .

• TEM A PROACTIVE PHILOSOPHY.

“YOU CAN’T FATTEN A PIG ON MARKET DAY” • 2010 PREPARING FOR NTS ASSESSMENT • • • IDENTIFYING SKILL SETS • • decision making team communication situational awareness workload management • TRAINING THESE SKILL SETS USING EXISTING • KNOWLEDGE AND TOOLS • threat & error management • • crew resource management standard operating procedures

NTS ASSESSMENT WHAT DO YOU WANT ME TO DO ?

• FLIGHT CREW EXPECT PRESCRIPTIVE SOP’S.

• BEHAVIOURAL MARKERS PROVIDE A TEMPLATE FOR TRAINING AND CHECKING.

• 2011 NTS TRAINING AT REX LINKS BEHAVIOURAL MARKERS TO EXISTING TOOLS SUCH AS CRM/TEM.

• CREW ARE ENCOURAGED TO BECOME THEIR OWN CHECK CAPTAIN OR CHECK FLT ATT.

• ROLE PLAY LINKED TO ACTUAL EVENTS USING THE TEMPLATE PROVIDES AN OPPORTUNITY TO RATE EFFECTIVE OR OTHERWISE NTS PERFORMANCES.

NTS ASSESSMENT CHALLENGES • TRAINING THE TRAINING AND CHECK DEPARTMENT.

• EDUCATING THE “BLACK AND WHITE” TECHNICAL CHECK PRACTIONER.

• DO WE NEED SPECIALIST CHECK CREW ?

• LOSA 2011/12

THANKYOU